DownYourHighStreet Reviews 

The website was easy to use and had lots of lovely products. The bags I bought are great - slightly different design to my older bag but still good. They were delivered promptly.

I ordered a product and paid for nominated day delivery, this close to Xmas you can't be to careful, 2 weeks passed no product no delivery updates so I emailed their customer services, I got a response from Suzie she couldn't understand why it hadn't been shipoed and told me she would look into this. Later that day I had a reply from her they were having to shop from a store but there was a shortage in supply so please bear with them she refunded my postage and gave me a very reasonable discount for next order! A few days passed another email from Suzie and the product had been shipoed tracking details were supplied brilliant.
A week passed thought hang on not received goods checked tracking returned to shop insufficient address grrrrrr.
So popped another email over to Suzie she contacted the shop and then parcel force parcel force said they had attempted delivery but no one there I found this amusing as I'd been in all week and every other parcel had arrived before their due date she found this amusing I re confirmed my address, Suzie stated as soon the shop recieves the package it will be sent straight back out this was Thursday today (Monday) I finally received my package.
Thank you so much for all your help Suzie you're the only reason this is a 5 star review! You went out of your way to help me and I pray that your company have many customer service people like you!!!

Ordered on a Sunday delivery was supposed to be 3-5 working days, it’s Friday now still haven’t received item, no option for next day delivery.Account still says it hasn’t been posted, tried messaging no body can be bothered to answer, ive now got to go out and buy from a shop, should of done that in the first place! Don’t bother buying from these they can’t even be bothered to answer messages or emails

I ordered through down your highstreet and The DJ Shop The DJSHOP SOUTHAMPTON UK is the worst place you can think of spending your money. I have purchased numerous items from westenddj and they have been courteous and mannerly, they’ve provided excellent after care as well. My story begins 11 months ago when RANE DJ released their Rane one controller. I was the first amongst 5 other Dj friends to see and order this controller. On Feb 16th I placed my order from the djshop southampton.... I was told they’ll be available on the 21st March. Excitedly I awaited the arrival of my new controller. For which I also paid for next day delivery.
About a week after my controller was due to arrive I CALLED to ask what was the update, I was told there’s a month delay. I accepted this, a month and 2 weeks later I CALLED for an update to thick I was told there’s a further delay, Barr in mind I’ve paid close to £1500 for the controller.
Every month I WOULD CALL, and be given a new expected date of arrival, fast forward to September when I made my now routine check, I was told that I’m 2nd in the queue of people waiting and hopefully by mid September I’d have the controller. At the end of September I CALLED AGAIN, I was told I’m 9th in the queue and I’d hopefully get one if RANE DJ sends enough units. October I call yet again on the 20th I was told they’ve landed in Europe and I’ll have it by the 24th, I called back on the November 1st and I was told by nov 14th, I CALLED BACK on the 24th of November I was told they’ve just landed in Europe and it would take 2 weeks, I asked why they’re giving me the run around because I was told this a month ago ,and for some reason the employee was agitated and raised his voice... I replied DO NOT RAISE YOUR F@^$ING VOICE AT ME... he hung up. NOVEMBER 30th 2021 10:00am ( their opening time) my phone rings “ do you still want the controller you’ve ordered because they’re now in” I replied “ of course I still want the controller” he replied “ well you don’t call and swear at people on the phone” I replied “ big man do you appreciate I’ve spent my money since March..... he cuts me off by saying “ ok I’ll cancel the order, I’ve given you the chance to apologise for swearing and you didn’t so I’ll just cancel the order” and hangs up the phone.

THE END

I love the idea of DownYourHighStreet, it really gives local retailers the chance to get their shops out there to everyone! Also my order was super easy to place and I received it quickly and with no problems at all! I would definitely recommend DownYourHighStreet!

First time I’ve ordered from here which was very easy to place order, some items arrived next day n rest delivered within 2/3 days.I’ll definitely be ordering again n highly recommend

A couple of my orders were fine but one took my payment then decided they couldn’t post it as it was a wine glass . They refunded me after 5 days but why they sold wine glasses on line I don’t know as they have to post them anyway , I will not shop there again .

Efficient service and easy to use.

Excellent service very happy with my experience would definitely recommend

I recently purchased quite a few orders from different retailers from this website. Although a couple of the orders were ok. I did find the products cheaper elsewhere. This is not the reason for my 1 star. The reason for only 1 star is because I purchased 2 “supposedly” authentic crystal gem rollers (for Christmas presents) but when they arrived, after 3 weeks they were flimsy, in the same packaging with no explanation about the 2 separate crystals and one of the was bent and therefore faulty. I contacted the retailer and she replied that she was sorry for the delay (no apology for the faulty item) and that if I wasn’t happy with the goods I could return them but I had to pay for the postage. When I replied back twice she never got in contact with me again. Her name was Nicola and the company was called The Voewood. I have recently sent a message to Down Your High Streets Customer Care as they have no telephone lines up and running at the moment. They have yet to respond to my email. I sent all relevant correspondence including the messages sent to the retailer. I am currently out of pocket by £47.99 hence why I would recommend to stay clear of this website and order elsewhere as I can’t see my issue being resolved not my refund for my goods.

First time I’ve used this site . No problems and quick delivery of items

excellent from start to finish, delivering toke 2 days would recommend and shop again xxxxxxxxxxx

Great service item promptly delivered, nice message from the shop thanking me for shopping , will defo use again

Great company although they add an extra few pounds.
They work very well with Chelsea Gamer who are a great family owned console game and accessories store.

I ordered and paid for some shoes, the transaction was cancelled and my money returned and I was offered no explanation. Not the best experience.

Just as expected. Great sandals and fast shipping!

Hermes strikes again! Delivered my parcel to the wrong house but DownYourHighStreet customer service was very good. Will try ordering again and hope I actually get the parcel.

I highly recommend as I had a wonderful experience. Deliver was almost instantaneous abs I’m delighted with my jumper too!
Thank you so much

First time ordering. I will be back great service. I made a mistake with my address they corrected right away . I have today received my order and I’m a very happy lady. Looking forward to ordering again .