Douglas Hall Kennels Reviews 

637
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly staff for being exceptionally helpful, welcoming, and knowledgeable about various dog breeds during their visits. Visitors truly appreciate the highly supportive environment, noting that they received wonderful guidance, continuous support, and thoughtful follow-up calls after taking their new pets home. However, some people mentioned concerns regarding young puppies experiencing unexpected health challenges shortly after purchase. A number of reviewers also expressed worries about breeding origins, questioning the conditions of animals imported from external farms in Northern Ireland.

What people talk about most

Product

Reviewers express mixed feelings regarding product experiences, with many consumers praising their healthy... See more

Staff

People report positive experiences with staff, highlighting a relaxed atmosphere where reviewers feel no... See more

Service

Users describe ambiguous interactions with service, highlighting both positive experiences and severe... See more

Facilities

Consumers express mixed feelings regarding the facilities, highlighting both satisfaction and serious... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful guidance and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dogs are clearly well looked after. Kennels were always clean and I loved that you can just turn up anytime during opening hours. Staff were lovely too and really knowledgeable about breeds.

Company replied

Rated 4 out of 5 stars

We were made to feel very welcome;we weren't rushed and were encouraged to wander round to meet all the puppies

Rated 5 out of 5 stars

Big shout out to Eric..the owner...and the staff especially Sarah...fantastic experience from start to finish...its not just about buying a dog ..its everything else that's included... for example..t... See more

Company replied

Rated 5 out of 5 stars

We bought our Suzie girl from Douglas hall, they were incredible. They advised us to have a full health check within 48hrs to put our minds at rest, all of which came back amazing. Suzie is the best p... See more

Company replied


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4.0

Great

TrustScore 4 out of 5

637 reviews

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4.0

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(637)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a wonderful experience at thr…

I had a wonderful experience at thr Douglous and it was not a one off , it was several wonderful experiences over several weeks .

I had chosen my puppy a gorgeous Cavapoo but I was still waiting on work to be done at my home ready for my puppy to come home , so the douglas remained looking after my little baby for a month longer than normal so I could get things sorted & in that time I came with my best friend every week to spend time with my puppy.

The staff were great , we had no issues of when we wanted to come or how long we wanted to stay, nothing was a problem, nothing was an issue , each week we would come and bond with our puppy and then it came to finally pop picking him to come home .

He settled in very quickly, he is very sociable, he is very loving, he is very well behaved , he sleeps all through the night wiit no accidents , everyone under the sun stop us wherever we go to stroke him and say hello to him because he is so cute and adorable , he is great with dogs, with children and he has not barked once yet apart from once in his sleep .

He really is a dream , he got a clean bill of health from my own vets and it feels like he has been with me for years .

I highly recommend the Douglous , they are nice people , Neurodivergent friendly, open to anytime you want to know and will do anything to help you out or support whatever you need support with , I could not have asked for a better service and I tell everyone now who asks where I got my cute as a button cavapoo from and proudly so. This is a family run business and I am now a loyal customer and when it comes to getting another puppy or suggesting a place to someone they are always on the top of my list.

I have know idea what magic they sprinkled on my cavapoo but he is like a little angel.

If you are not sure go and visit for yourself and see.....you won't be disappointed

Lots of love Lord Charles & Darlow.xx

25 June 2025
Unprompted review
Rated 5 out of 5 stars

We lost our King Charles Cavalier

We lost our King Charles Cavalier, Cookie, after a wonderful 10 years with her and were lost without a dog in our lives. Douglas Hall Kennels were recommended to us by a friend and whilst some of the reviews were not positive, those from people who had purchased dogs from the kennels were extremely positive so we decided to go and have a look for ourselves.
The premises were clean and the dogs were well cared for. We fell in love with our ruby King Charles, that we have named Cooper and brought him home after he had a vet check and his first vaccinations. He is absolutely adorable and has allowed us to heal from the loss of Cookie. He is the most placid and generally well behaved puppy, and is learning commands readily. We have had check-in's from the Kennels and they encouraged us to get our own vet check for reassurance, which we did. Cooper is a healthy and very active little boy and everyone who sees him falls in love with him. We couldn't be happier.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

The staff were so friendly and helpful…

The staff were so friendly and helpful , all the puppies were very happy and well cared for our beautiful girl Bella is a dream puppy and a joy to have!
Thank you douglas hall kennels I will definately be recommending you to anyone who is looking for their next fur baby.
G byrne

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Puppy

From start to finish DHK were brilliant. Very welcoming and a good variety of pups. We visited twice before we chose our pup. The process was easy, having chosen we left him behind to have all the relevant checks and vaccines, collecting him later in the week. DHK have kept in touch and are always willing to answer questions. We would highly recommend them to anyone looking for a puppy.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

We recently bought our puppy at…

We recently bought our puppy at Doughlas Hall Kennels it was a fantastic experience from start to finish. The staff were warm, knowledgeable, and clearly passionate about animals.

The facilities were clean, spacious, and thoughtfully designed for puppy comfort, with both indoor and outdoor play areas

When we chose our puppy, she was happy, well-groomed, ready to start her life with us. We’re so grateful to have found a place that treat puppys like family.

Highly recommended for anyone looking for a trustworthy and caring kennel

---

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Choosing your next puppy

Douglas Hall kennels have a good selection of puppies for sale, I was unsure but found a cute Cavapoochon who has become a loving companion, from what I saw these pups are well cared for, the pens are kept clean with fresh bedding, I still want another pup soon, I will be returning to Douglas Hall with confidence of getting a dog that will be perfect for me

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic kennels

What lovely clean kennels.We bought our cavapoo from Douglas hall kennels and what a wonderful dog he’s turning into very friendly,clever and handsome boy we have..I could not recommend these kennel enough if you are thinking of buying a puppy.The owners are very friendly and only want the best for all there puppies..They check in with you make sure everything’s ok.They recommend you having a puppy check soon as you take the puppy home and they are always at the end of the phone if you have any problems.

28 May 2025
Unprompted review
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Reply from Douglas Hall Kennels

Hi Sheryl,

Thank you so much for your kind words and lovely review — it truly means the world to us! We’re absolutely delighted to hear how well your Cavapoo is settling in and that he’s becoming such a friendly, clever, and handsome boy (not that we’re surprised! 😉).

We take great pride in raising our puppies in a clean, happy, and caring environment, so it’s wonderful to know that came across during your visit. We’re always here if you ever need advice or just want to share updates — we love hearing how our pups are getting on in their new homes.

Thanks again for recommending us — and give your little one a cuddle from us!

Warmest wishes,
All of us at Douglas Hall Kennels 🐾

Rated 5 out of 5 stars

Our gorgeous cockapoo

We bought our beautiful Cockapoo 3 weeks ago; she came with food and great advice.
She is such a gorgeous girl with a lovely temperament; you could tell she had been well handled and well cared for.
We received a cal to see how she was settling in and a chance to ask questions etc.
Great service and she’s filled our lives ❤️

6 June 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much for taking the time to share such lovely feedback!

It means the world to hear how well your gorgeous Cockapoo is settling in and how much joy she’s bringing to your lives. We’re so pleased you found our advice and support helpful – we always aim to make the transition as smooth as possible for both pups and their new families.

It’s clear she’s gone to a home full of love ❤️ Please keep us updated with how she’s getting on – we love seeing our pups thrive!

Warm wishes,
The Douglas Hall Kennels Team 🐾

Rated 5 out of 5 stars

10/10 experience

Me and my partner could not recommend Douglas hall kennels enough!
They went above and beyond from the minute we turned up and purchased our gorgeous boy (Yorkshire terrier).
The service is 10/10 and if you are looking to buy a puppy then this is the place to go.

25 May 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much for your kind words and amazing 10/10 review!

We’re thrilled to hear that you had such a great experience with us and that your beautiful Yorkshire Terrier boy is settling in well. It’s always our goal to go above and beyond for every family, so your feedback really means a lot.

Wishing you both lots of love, laughter, and tail wags with your new little companion 🐾

Warm regards,
The Douglas Hall Kennels Team 💙

Rated 5 out of 5 stars

Excellent experience

Excellent experience, all the puppies were well looked after and calm around people. We couldn't be more happy with our little Westie, he is perfect!
Douglas Hall Kennels made the purchase simple and stress free and have been there to guide us if we have had any questions since taking our puppy home.

10 May 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much for your lovely feedback!

We’re delighted to hear you had such a positive experience with us and that your little Westie is everything you hoped for – he sounds like a perfect addition to your family! 🐶

It’s always so rewarding to know our pups are going to loving homes, and we’re glad we could make the process smooth and supportive for you. Don’t hesitate to reach out if you ever need anything – we’re always here to help.

Warmest wishes,
The Douglas Hall Kennels Team 🤍🐾

Rated 5 out of 5 stars

Superb breeder

Superb breeder, very well organised and all the puppies are in great condition.
Lovely staff, made to feel welcome.
They run a clean, efficient and friendly kennel.😁👍👍

6 May 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much for your wonderful review!

We’re so pleased to hear you had a positive experience and felt welcomed by our team. It means a lot to know you found our kennels clean, organised, and our pups happy and healthy – that’s exactly what we strive for every day.

Wishing you all the best with your new furry family member! 🐾😁

Warm regards,
The Douglas Hall Kennels Team

Rated 5 out of 5 stars

Amazing service and amazing puppies…

Amazing service and amazing puppies available

16 May 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much for your kind words!

We’re so glad you were happy with the service and our lovely puppies. It’s always a pleasure to match our pups with such wonderful new families.

Wishing you lots of happiness and cuddles ahead! 🐾💛
The Douglas Hall Kennels Team

Rated 5 out of 5 stars

We got this pup for my sister as her…

We got this pup for my sister as her husband passed away his name is now jet and he is the best dog ever and has made my sister very happy he is doing so well she has a big back garden were he plays ever day and also has a couple of friends we took him to the vet as was told and he passed everything no worries at all he is a big bundle of joy I would like to thank Douglas Hall kennels they were fantastic from start to finish and we got the perfect dog thay were so helpfull and sorted everything out so fast was a pleasure to talk to them and get the perfect dog thank you so much I think that was the date not sure ❤️

10 March 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much, Rita, for sharing such a touching message.

We’re truly moved to hear how much joy Jet has brought to your sister during such a difficult time. It’s clear he’s found the most loving home, and knowing he’s thriving, playing in the garden, and surrounded by love and furry friends means the world to us.

It was a pleasure helping you find the perfect companion, and we’re so grateful for your kind words. Wishing your sister and Jet many happy, healing, tail-wagging years together ❤️

With warmest thanks,
The Douglas Hall Kennels Team 🐾

Rated 5 out of 5 stars

Happy, healthy puppy

My Basset Hound Moomin came from Douglas Hall, she’s a really happy healthy puppy, loves dogs and people. They were really flexible with pick up dates, talked me through her vaccine card and history with the vet - can’t fault the service

27 February 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much, Kasia!

We’re over the moon to hear that Moomin is such a happy, healthy girl and settling in so well. Basset Hounds have such wonderful characters, and it sounds like she’s already stealing hearts! 🐶💕

Thank you for your kind words about our service — it was a pleasure helping you find your perfect match. Wishing you and Moomin many happy adventures ahead!

Warm wishes,
The Douglas Hall Kennels Team 🐾

Rated 5 out of 5 stars

We got lost trying to find the kennels…

We got lost trying to find the kennels and Sarah actually asked our location, came out in her own vehicle. Lovely welcome from Eric with tea and biscuits after our journey. Lovely clean establishment gorgeous well looked after pups
Eric came and put fabulous chocolate and tan thoroughbred DACHSUND on my knee. She is now with us have called her Cleo and she is an absolute delight. We adore her goes in garden for wee wee and poo already.
Can't recommend kennels enough they go above and beyond.

15 April 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you so much for your lovely message, Judith!

We’re so glad everything worked out in the end — even with a bit of a detour! It was a pleasure to welcome you, and we’re delighted to hear that little Cleo is settling in so beautifully. She sounds like a real star already!

Your kind words about our team and our pups truly mean a lot. We always aim to go the extra mile, and it’s wonderful to know that came across in your experience. Wishing you and Cleo many happy years together! 🐾❤️

Warmest thanks,
The Douglas Hall Kennels Team

Rated 5 out of 5 stars

Wonderful Yorkipoo Puppy

From our initial enquiry, providing detailed information, answering questions, supporting the puppy collection, and post collection follow up, Douglas Kennels provided excellent communication and were very friendly to deal with. Our healthy, yorkipoo puppy is wonderful and has settled into his new home very quickly. I would highly recommend Douglas Kennels 🐾

22 February 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you for taking the time to leave us a lovely review Fran, it’s much appreciated. As it’s always nice for potential puppy parents to be able to get an honest review from a pet parent who has visited our kennels and had the please of finding their new fur baby here 🐾

Rated 4 out of 5 stars

I would buy from them again but the experience could be improved

It was a busy Sunday when we went to Douglas Hall kennels and theee wasn’t enough staff to hand or ask questions on the day. That said, all the puppy sections were individually laid out so you are able to walk around them. All very clean and the puppies were tended to. It would have been better if the staff were able to talk about the parents and offer information about the litter. It was hectic and my paperwork was incorrect in part which meant a few follow up calls larrr that week to clarify information about the puppies. We bought two and are thoroughly happy with them. It was nice to receive a follow up call a month later. I would definitely recommend them to anyone looking for a puppy.

16 February 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you for your honest review Sally. We’re sorry you may have caught us at an unusually busy period. As we like to think if in the event we are experiencing a busy hour or so, we are still available at the point of handover to offer any information you may require. I shall pass on your feedback to our weekend staff and hope that we can be slightly more attentive moving forward even during busier periods.

Rated 5 out of 5 stars

Absolutely made up with our little…

Absolutely made up with our little pooch. We have named him Neo & his changed our lives. Such a beautiful little Dachshund. Thank you

23 February 2025
Unprompted review
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Reply from Douglas Hall Kennels

So pleased your happy with Neo and he’s settled in nicely 🐾

Rated 5 out of 5 stars

Great place

What a fab place these kennels are. Set in beautiful countryside. You are made to very welcome and all the pups look so well. We are so pleased that Douglas Hall Kennels bought our little morkie Javi into our lives.

19 March 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you Paul for your kind words & feedback. It’s much appreciated 🐾

Rated 5 out of 5 stars

We bought our Morkie after visiting for…

We bought our Morkie after visiting for our first time. Staff were available at all times for any questions whilst we looked around and had some cuddles. She was vaccinated and chipped and we were provided with the paperwork on payment alongside a bag of puppy food. I took Mabel the morkie to the vets for a health check and vaccinations where she received a clean bill of health. She is a gorgeous well-mannered dog who has nothing but love for anyone. I’m so happy and would certainly recommend Douglas to anyone considering buying a puppy.

23 February 2025
Unprompted review
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Reply from Douglas Hall Kennels

Thank you Clare. So pleased Mabel has settled in well 🐾

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