Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
Company replied
Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gael on customer support was excellent…
Gael on customer support was excellent very quick to sort out my query.
31 October 2025
Unprompted review
Reply from Dotty Bingo
Hello Keith,
Thanks very much for taking the time to provide Feedback.
Delighted that you found Gael to be excellent and efficient. Your kind words will be passed along!
Kind regards
Team Dotty
Reply from Dotty Bingo
Good morning Nicola,
Thank you so much for your lovely review.
It is delightful that you have received excellent customer service. Anytime you require assistance, please note that our Support Team are on hand 24/7 & will gladly assist. Thank you!
Kind regards
The Dotty Bingo Team
Rachel top advisor
Site was playing up for me and not giving me promotional offers I got connected to Rachel who was most helpful efficient and sorted the issue so quickly and also threw in a goodwill for the inconvenience. We'll done Rachel!! Not often u get ur kind of service
23 October 2025
Unprompted review
Reply from Dotty Bingo
Hi Rachel,
Thank you very much for taking the time to leave a review.
We wholeheartedly agree that Rachel is simply wonderful! So pleased that she was her usual helpful & efficient self. Your kind words will be passed on to her.
Sorry that you were not receiving the Promotional Offers and delighted that the issue is now resolved.
Kind regards
Team Dotty
WADE
Can i just say what a great cistomer service i recieved of wade very helpful fast efficient resolved my query thanks wade
21 October 2025
Unprompted review
Reply from Dotty Bingo
Hi Lyn,
We really appreciate you taking the time to share your experience. It’s wonderful to hear Wade provided such friendly and efficient support.
Regards,
The Dotty Bingo Team
I don't understand what's giving it 5…
I don't understand what's giving it 5 stars, this site is completely inadequate.
20 October 2025
Unprompted review
Reply from Dotty Bingo
Hey Guntra,
We are very proud of our rating.
So sorry that you have not had a better experience.
Please reach out to our Professional Customer Support Team to advise why you find the Site completely inadequate. They are available 24/7 to assist & review your issues. Thank you.
Kind regards
Team Dotty
Savannahs was amazing
Savannahs was amazing. She was friendly. Understood my situation and found a fair and swift solution which went over and above she needed to.
16 October 2025
Unprompted review
Reply from Dotty Bingo
Hey Ry,
Thank you so much for taking the time to provide Feedback.
We are truly delighted that Savannah was her usual amazing self & assisted you accordingly. Your lovely words will be passed on to her! Should you ever require assistance please feel free to contact our Professional Support Team anytime!
Kind regards
Team Dotty
Very good site and customer care Raluca…
Very good site and customer care Raluca was very helpful in the live chat. Great service.
15 October 2025
Unprompted review
Reply from Dotty Bingo
Hey Pedros,
Thank you very much for taking the time to provide a review. Delighted that Raluca was helpful and provided you with a great service during your Live Chat contact.
Your Feedback will be passed along to her.
Kind regards
Team Dotty
Very helpful
Rachel was so helpful and sorted my issue with care and kindness
15 October 2025
Unprompted review
Reply from Dotty Bingo
Hello Suzy,
Thank you so much for taking the time to provide Feedback, as always it is greatly appreciated.
So pleased that Rachel was her usual kind & helpful self. We will pass on your sweet words to her!
Kind regards
The Dotty Bingo Team
Didn’t receive my bonus and customer…
Didn’t receive my bonus and customer support sorted problem quickly good response time thank you
13 October 2025
Unprompted review
Reply from Dotty Bingo
Hey Lee,
Thanks you for taking the Time to provide Feedback. It is always appreciated.
So pleased that our Support Team were able to resolve the Bonus issue for you in a good response time! Remember that they are available 24/7, should you ever require assistance. Thank you.
The Dotty Bingo Team
I have a great experience and gael was…
I have a great experience and gael was great help. Thank you so much
13 October 2025
Unprompted review
Reply from Dotty Bingo
Hi Stephanie,
Thank you so much for taking the time to leave such a lovely review.
Delighted that you have had a great experience & long may it continue! Your kind words of how helpful Gael was will also be passed along. Thank you.
Kind regards
Team Dotty
Rinsed
Spent about £600 this week and not got anything back...... used to pay out really well so i dont know whats gone on this week....
10 October 2025
Unprompted review
Reply from Dotty Bingo
Hey Joanne,
We are so sorry to hear that you have not had much luck this week. Kindly be advised that our Payout Rates have not changed. It can be upsetting when you do not win as you have previously. We understand why you are disappointed.
Here at Dotty Bingo, we really do hope that you return to your winning ways soon. As always, Feedback is greatly appreciated, should you wish to discuss your concerns further, please feel free to reach out to our Professional Customer Support Team. They may be contacted on Live Chat or by Email 24/7. Thank you.
Kind regards
Team Dotty
Helped me understand how bonus and…
Helped me understand how bonus and wagering works
9 October 2025
Unprompted review
Reply from Dotty Bingo
Hello Maureen,
Delighted that our Support Team could assist you in how Wagering & Bonuses works. We truly appreciate you taking the time to provide Feedback.
Should you ever have a question or query, please note that our Customer Support Team are available 24/7 to assist. Thank you.
Kind regards
Team Dotty
Gael is an absolute legend and really…
Gael is an absolute legend and really helped!
8 October 2025
Unprompted review
Reply from Dotty Bingo
Hi Emz,
Absolutely delighted that you also find Gael a legend & really helpful. Your kind words are greatly appreciated, as is you taking the time to post a review,
Should you ever require assistance, just pop on & Chat with Gael or any of our Customer Service Team!
Regards
The Dotty Bingo Team
Gael was very helpful very fast…
Gael was very helpful very fast response and resolution very polite good site to be a member of
8 October 2025
Unprompted review
Reply from Dotty Bingo
Hello Philip,
We are so happy that you are a member of the Site.
Thank you for providing feedback. Delighted that Gael was very helpful and assisted you in a timely manner.
Kind regards
Team Dotty
Quick resolution from teresa and had a…
Quick resolution from teresa and had a good customer support thank you so much
8 October 2025
Unprompted review
Reply from Dotty Bingo
Hey Rohith,
Thank you so much for your lovely review. Delighted that Teresa helped to resolve your issue in a timely manner & provided good customer support.
Remember, that our Customer Support Team are on hand 24/7 to assist with any query that you may have! Thank you.
The Dotty Bingo Team
Great bingo site won a few times
Great bingo site won a few times. Teresa was very helpful when I had a question regarding withdrawal she sorted it very quickly thanks Teresa
7 October 2025
Unprompted review
Reply from Dotty Bingo
Hello Victoria,
Many thanks for taking the time to provide Feedback.
We are truly thrilled that you have won a few times, well done & long may your winning streak continue!
Delighted that Teresa was her usual helpful self, we will pass along your appreciation to her. Thank you.
Team Dotty
Visa debit faster withdrawal 30mins…
Visa debit faster withdrawal 30mins don't be fooled by this 6hrs later and saying it's pending, contacted live help she was no help just copied and pasted set of rules not once did she ask for any of my details to look at my account to check.
6 October 2025
Unprompted review
Reply from Dotty Bingo
Hi Karen,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your withdrawal took longer than expected and that your experience with our support team wasn’t as helpful as it should have been. That’s certainly not the level of service we aim to provide.
To clarify, Visa debit withdrawals usually take around 30 minutes once they’ve been processed on our end, but the total time can sometimes vary depending on your bank’s processing times or other external factors. We completely understand how frustrating it can be to wait, and we’re continuously working on ways to make the withdrawal process even faster and smoother.
We also appreciate your comments about our support team, and we’ll make sure your feedback is shared internally so we can ensure a more personalised and proactive approach in the future.
Thank you again for bringing this to our attention — your feedback truly helps us improve.
Kind regards,
Dotty Bingo
Lovley friendly lady
5 October 2025
Unprompted review
Reply from Dotty Bingo
Hi Jessica,
Thank you for your lovely feedback. We're so glad you had a positive experience with our friendly team member, it means a lot to us!
Regards,
The Dotty Bingo Team
Would just like to say Jessica has…
Would just like to say Jessica has helped me through this withdrawals has I had to send I'd Jessica has gone above and beyond to help me understand everything what a wonderful lady
4 October 2025
Unprompted review
Reply from Dotty Bingo
Hi Bev,
We are really pleased that you rate Jessica as highly as we do, she frequently goes above and beyond & is a valued member of our Team.
Thank you so much for your kind words, we will pass them along to her.
Kind regards
The Dotty Bingo Team
I enjoy the site yes and I appreciate…
I enjoy the site yes and I appreciate the help from gael help centre guy,polite and well mannered on the msgs
3 October 2025
Unprompted review
Reply from Dotty Bingo
Hello John,
Many thanks for your lovely review.
Delighted that Gael was polite and efficient when assisting with your query, and we really appreciate you taking the time to pass on the Feedback.
Kind regards
The Dotty Bingo Team
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