Dotdigital Reviews 766

Jay from the Dotdigital team is really helpful and is always on hand to answer queries and troubleshoot for us. He's knowledgeable and great to deal with, and we look forward to making more use of the platform in future too!

We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up to speed on the DotDigital platform, which definitely sets them apart from others.

Their support services are also fantatsic, whereby we can contact the people we need quickly and easily, getting the answers we need to be able to move things forward. WOuld definitely recommend.

This company puts profits before people.
We have had a subscription for 2 years and our renewal comes up this month. They seem to only allow for Annual subscriptions.

Unfortunately I had multiple family tragedies this past year with two bereavements and an Advanced Cancer Diagnosis. This disrupted my work considerably as I put family before profits and business.
I asked for an extension of our agreement for 2-3 moons whilst we consider whether DOT DIGITAL was still the right platform for us. If it wasn't for the family tragedies this work would have been done much earlier..

This simple request was refused.
No Flexibility.
No understanding.
They do not care.
Either we sign up for another year or they terminate and delete our data.
SHOCKING.

Do these people have families? Children. Parents, Brothers, Sisters?

If they do I hope to go they do not experience the year I have but if they do, I sincerely hope they deal with companies which show compassion towards them, unlike the company they work for.

I am very bitter about the experience and lack of social responsibility.

Their platform is OKAY but limited in many ways compared to their competitors due to the limited integrations available. If you use Shopify you should look elsewhere...
AND they insist on annual agreements to lock you in. Their competitors do not.

All I asked was for some more time to consider before we agreed to SIGN for another year!
NO!
NO!
They said.
Their biggest competitor, who they seem to trash according to the emails they sent to me, do not insist on annual agreements.

Please take care of yourself and look at a company which cares about people and its customers. And if they do a bad job, at least do not insist you stay with them for a full year.

I’ve been a customer of dotdigital for over 10 years and their levels of support and service have massively deteriorated.

I used to be a valued client; now I feel like a number…

No account management contact in the last 18 months AT ALL and when I emailed and wrote to the CEO to share my experience he didn’t even have the courtesy to reply.

I run a small business and if one of my long term customers contacted me I would at the very least acknowledge their comments.

I used 4 or 5 marketing solutions for emails, automations and chat, Dotdigital is the best. It is simply to use but incredibly full featured, everything just works. Any issues I have are solved promptly with a great chat team that isn't a farm out service to somewhere else. Plus my monthly one on one meeting is continually helpful in pushing my success further. Great product

I can't speak highly enough about the support we've received from Tom Vernon at Dotdigital. Tom has been instrumental in managing our account, helping us to utilise the capabilities of the platform and to tailor it to our needs. His dedication and hard work have been evident every step of the way, going above and beyond to ensure that we get the most out of the solution while staying within our budget.

Dotdigital is a great platform that helps us succeed in our digital marketing campaigns. From its user-friendly interface to its powerful automation features, Dotdigital provides a seamless experience helping us to engage with our audience effectively. With tools for email marketing, SMS campaigns, and customer insights, Dotdigital empowers us to create targeted and personalized messages that drive results.

Whether you're a seasoned marketer or just starting out, Dotdigital offers the resources and support needed to elevate your marketing efforts and achieve success.

Tom at DotDigital is great, always available to us when we have questions and challenges, and is genuinely interested in what we are doing as a business.

The Dotdigital platform is really easy to use and has loads of helpful tools and integrations. Their account management and customer support teams are always super helpful and very quick to respond to any queries. Would definitely recommend!

We recieve great support from the team at Dotdigital, especially Pandora who answers all our questions and is very keen on helping.

Our company has used Dotdigital’s marketing platform for some time now, it has a comprehensive set of features and easy to use interface. A great feature is its seamless integration with our e-commerce platform, allowing us to effortlessly sync customer data and behaviour for targeted campaigns. The drag-and-drop email builder is also very user-friendly and easy to get to grips with.

Furthermore, the reporting and analytics tools provided offer a really good insight into campaign performance, helping us to optimise our marketing strategies continually.

The customer support team at Dotdigital deserves special mention. They are always prompt, knowledgeable, and eager to assist with any queries or issues that arise.

Fantastic. Dotdigital has an excellent company ethos, it's admirable how they treat their clients and their employees, they are a pleasure to work with.

The team are skilful and knowledgeable. Chantelle our account manager always goes the extra mile to support us as a client.

The platform itself is very powerful, even if we sometimes as a business don't fully manage to maximise its potential, the team at Dotdigital are always keen to help us push our email marketing forward.

We've been using DotDigital for two years now, and it has been the best platform we've used for growing, developing, and fine-tuning our email marketing and automation strategies. What sets DotDigital apart from its competitors is its exceptional customer service. The online chat feature is user-friendly and consistently resolves any technical issues I encounter.

The DotDigtal team are knowledgeable, passionate, and supportive in all they do. From discovery, onboarding and account strategy, they add value to how we use the platform and ensure we maximise the opportunities through our activity. Both online support and our account management teams are responsive and a pleasure to work with - thank you team DD!

The Dotdigital platform provides our business with everything that we need to market and re-market our customers. The integrations that I have used are straight forward to set up and our Account Manager has been extremely helpful in providing guidance and suggesting improvements. The support team are quick to respond but I have to say were a little more frustrating to deal with on the one occasion I have contacted them. However the issue was resolved within a few days.

Great Customer Service, fast replies and iminent help. We enjoy working with Dot Digital, the tool helps us in reaching our target audience.

Working with Sean and the dotdigital team for over a decade now, and he has always been proactive in suggesting solutions and flexible to our needs. In my most recent communication with him, he was thoughtful and after some negotiations, he provided a solution which I was very happy with.

I've been consistently impressed by the exceptional service and unwavering commitment to our success from dotdigital. Our Customer Success Director, Tom, has played a pivotal role in our journey, providing invaluable expertise and patience at every turn.

Tom epitomises the ethos of dotdigital, showcasing their dedication to delivering excellent service and fostering strong client relationships. The collective experience and knowledge dotdigital brings to the table are indispensable for any business seeking effective solutions in this area.

In conclusion, dotdigital isn't just a service provider; they're a trusted partner committed to delivering results and enhancing business success. I wholeheartedly recommend dotdigital to anyone in search of a reliable and knowledgeable partner.

Their account management and customer service is amazing, if you've got a problem, they will help you solve it as quickly as possible. Our account manager, Chantelle, is incredible- always there if you have a problem and filled with great ideas to help us with the business. I couldn't recommend them more!

DotDigital has proven to be an exceptional solution for our e-commerce operations. Its flexible and user-friendly admin interface makes every member of our organization to work efficiently and effectively. Additionally, the customer service support offered by DotDigital is excellent, providing timely assistance whenever needed. Overall, DotDigital has significantly enhanced our workflow and productivity, making it an great asset for our business.