We ordered curtain tracks for a clinical area. Very helpful to start with but the order that came was wrong enabling us to only fit half the tracks while we waited on a resolution. The second half o... See more
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Second order from this company and no complaints whatsoever. My first order was for a very large Roman blind for a specific window in our old house - it was (is!) great quality and has moved windo... See more
Company replied
I ordered the wrong size blinds in error, I was pleased I'd paid the insurance to cover this. Apparently this only covers one blind per order for replacement. I've been told there is nothing else... See more
We bought living room curtains from DotComBlinds last year - only just gotten round to doing the review. Brilliant service and delivery! Free samples which is amazing! Great quality, colour and lots o... See more
Company replied
Company details
Written by the company
Buying blinds online shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com. To see our list of over 1000 verified reviews please visit: https://www.feefo.com/en-GB/reviews/dotcomblinds
Contact info
Enterprise Way,, SS11 8DH, Wickford, United Kingdom
- 08001422417
- hello@dotcomblinds.com
- dotcomblinds.com
3.7
Average
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Lovely product
Lovely product, quick delivery, happy customer. Thank you!
11 August 2023
Unprompted review
Cheap and flimsy parts broken in days on over £600 blinds
The chain on the large blind broke the first time I used it. I didn’t pull it hard but clearly the chain was too flimsy for the size of the blind. I’ve only had the two blinds for a few weeks and the small blind did fall when I was putting it up but the plastic turning mechanism broke off and couldn’t be turned. As a result the both blinds are now useless. They cost over £600 and both are now useless. Clearly the mechanism and chains were too cheap and flimsy for the size and weight of the blinds. I have had many blinds in the past but these are by far the most expensive with the cheapest and most flimsy parts. You quoted a replacement cost for the mechanism of £69 which is ridiculous for a substandard piece of plastic. The chain is unrepairable as will snap again as far to flimsy for a 7 ft roller blind
24 June 2023
Unprompted review
Reply from DotcomBlinds
Hi Charlotte, thank you for your review.
Our XL Premium roller blinds use a larger mechanism than our standard roller blinds and are a smooth and strong mechanism. For the chain to snap on one of these blinds, the issue typically lies with the installation of the blind. If the pin end (the end opposite the mechanism) has the sprung pin fully compressed and the bracket is making contact with the barrel, this will cause it to act like a break and make it hard to operate the blind.
Likewise, if the blind is fitted upside down, as in the bottom of the V-shaped part of the mechanism isn’t facing directly down, this too can make it difficult to operate the blind.
Our warranty covers manufacturing errors and defects, but it doesn’t cover the mechanism being damaged because the blind fell from the window during installation, which is why we directed you to a page where you can purchase a new mechanism.
Our chains are quality metal, single-loop chains that are strong enough for the blind to operate with. However, if excessive strain is placed on the chain it will separate, and this is a child safety feature. Again, the chain will only separate under excessive force, which is typically caused by incorrect installation.
I will reach out to you via email to discuss your installation and to get some new chains sent to you, but we strongly recommend checking that the bracket isn’t fitted too close to the barrel and that the bottom of the v part of the mechanism is facing down to prevent any further issues.
Kind regards,
Joe | DotcomBlinds
Excellent all round experience
Easy to measure using the online guides. Free fabric samples arrived quickly. Blinds also arrived quickly and were the perfect size. Very good quality - clearly a cut above non-made to measure blinds. Easy to fit with the instructions provided.
1 July 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Late delivery
Late delivery, no screws provided (sometime they provide and sometime they dont provide). Poor instruction manual. I have ordered two rolling blinds of almost similar dimensions, there was three weeks gap between delivery of each item. Both looks different and have different instruction manual.
21 July 2023
Unprompted review
Reply from DotcomBlinds
Hi Ajai, thank you for your review. I understand your order consisted of two blinds, both with a different lead time, and so they would have been sent seperately. One arrived on time but it does look like the second one was delayed by a few additional days due to delays in the courier network. I can apologise for the inconvenience this may have caused.
Screws are not supplied as standard with our blinds due to the variety of locations and surfaces these blinds can be fitted in. We wouldn't want to supply people with screws and rawl plugs that are not appropriate for the surface they are fitting it to, so we don't supply any screws.
Responsive organisation
I had a few problems with the order and they were great at sorting it out .
28 June 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Well built product
Well built product
Simple to install
Had a small issue that was quicky addressed FOC
7 July 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Great service
I ordered some samples from Dotcom blinds and thought the quality was way superior to samples I had received from other companies. We had a slight problem with the sizing but this was very quickly remedied by Joe. He was so helpful and nothing was too much trouble, he constantly kept me updated and informed at all times. Would definitely recommend them on quality and customer service.
9 May 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Good product
Good product, prompt delivery, but end fitting damaged in transit.
Part replaced following day.
20 July 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Brilliant Curtains - Would Recommend
We bought living room curtains from DotComBlinds last year - only just gotten round to doing the review. Brilliant service and delivery! Free samples which is amazing! Great quality, colour and lots of options! Had no issues, very happy with the product and would purchase again!
1 March 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
We had some questions about delivery
We had some questions about delivery - it wasn't the teams fault but they helped us through the process! Went the extra mile in my opinion - it isn't just about the price, it is also the service and back up and these guys do it right!
5 June 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
I bought 4 large blinds
I bought 4 large blinds, unfortunately they went missing with the delivery company. When I did get delivery one of them was damaged. Emily was really helpful and arranged a replacement.
I love my blinds and the customer service was excellent
21 July 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Beautiful Blinds
Easy to navigate site, lots of options and clear instructions about how to measure blinds.
Blinds came day before delivery date. They were easy to install and look amazing
Transformed my kitchen completely.
Thank you.
19 July 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Good customer service
Good customer service. We had a problem with measurements but had paid the extra fee to get this sorted out and it was speedily resolved.
1 July 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
wish all online companies where a good as you!
Excellent service and good quality product. Wish all online businesses were like this!
6 January 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Second order and very happy
Second order from this company and no complaints whatsoever.
My first order was for a very large Roman blind for a specific window in our old house - it was (is!) great quality and has moved windows 3 times now - still great!
Latest order was 2 blinds for our bedroom. Really quick sample delivery and then an easy ordering process.
Estimated delivery was 10/7/23, and here I am on 3/7/23 with 2 perfect blinds in situ and looking fabulous.
Very happy and would highly recommend.
3 July 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Ordered multiple curtains
Ordered multiple curtains - easy site to use and helpful customer service assisting with tracking my order.
20 June 2023
Unprompted review
Reply from DotcomBlinds
Thank you so much for your kind review!
Poor customer service Our blinds did…
Poor customer service Our blinds did not fit Read small print as unless you take out right fit insurance on each blind they don't want to know Would rather you pay out again Would not trust them
5 May 2023
Unprompted review
Reply from DotcomBlinds
Hi Elaine, thank you for your review.
The Right Size Guarantee covers one blind per order, and this is clearly stated at every point of the process. Likewise, all of the details surrounding the Right Size Guarantee can be found here: https://www.dotcomblinds.com/rightsize-guarantee
The purpose of the Right Size Guarantee is to act as a safety net in case you're uncertain about the sizing for one blind, we cannot cover an entire order and we do not offer this as an option.
Kind regards,
Joe | DotcomBlinds
Poor quality
Used this company rather than Blinds to go and the difference in quality was night and day. They look tacky and cheap. Fitted to bi-folds using sticky back strip which peeled off window. Then one of the blinds fell off twice and struck my wife on the head. Reported this to them and guess what, they said I had fitted them wrong (what a surprise) Wont be using this company again.
12 April 2023
Unprompted review
Reply from DotcomBlinds
Hi Joe, thank you for your review.
I'm sorry to hear you're disappointed with our Prestige blinds. As confirmed via email, we have arranged for new side channels to be sent to you to replace the one that was coming unstuck.
The reason we diagnosed the blinds as incorrectly installed is that the images you supplied didn't show a broken end tab, which would be the only part that would cause it to fall if it failed, and the brackets were in the correct place in the window. The end caps were intact on the blind in the images, and you complained that the bracket 'was incorrect' and not fitting correctly. There is only one type of bracket for these blinds and the bracket slides into the slot in the back of the plastic end cap and clicks into place. If it isn't put into this slot it will not be held in place properly and will fall down.
Likewise, in our reply to your email, we requested further images to help us see it was correctly installed to help us diagnose the issue, but we haven't heard back from you.
If you disagree with our initial diagnosis please get in touch with further images showing how the brackets are fitted to the back of the blind and we'll be able to look into this further for you.
Kind regards,
Joe | DotcomBlinds
Great after service
Brought some of these blinds a couple of years ago. They’ve been great, but think i tightened them too much and the inserts to the window broke. Contacted .comblinds and the team helped me out. Great after service….thanks Dominic and team.
1 March 2023
Unprompted review
Disappointed with Blackout Bifold Blinds
I ordered 5 blackout bifold blinds in Feb 2021.
From the start I have been very disappointed with the quality of the product. Initially one blind arrived broken and was however replaced FOC by Dotcom blinds. I realised early on that the blinds do not stay in place on the windows and edge down causing a gap at the top between the blind and the door frame, this then lets light in which defeats the point of black out. I enquired with dotcom and was advised to purchase some velcro at my own expense to stop the blinds from moving (not ideal!)
Fast forward a year and just within my warranty period another blind broke as the string snapped. Luckily I was just within the warranty and received another replacement. Now at just less than 2 years after purchasing yet another string has snapped on a different blind and I am at a loss on what to do as I am out of warranty and will have to pay for any replacements.
It will cost a lot to replace all the blinds (as I obviously want to keep all the blinds exactly the same/not mismatched) and I feel it pointless to spend more money on an exact replacement from Dotcom as I know they are not durable and do not withstand everyday use for very long. Having looked in to other similar companies I see that several offer a 5 year warranty guarantee and I wish I had considered this more when initially making the investment.
I would not recommend the bifold blinds from Dotcom Blinds for people that plan to use the blinds daily.
22 November 2022
Unprompted review
Reply from DotcomBlinds
Hi Olivia, thank you for your review.
I’m sorry to hear you’re not satisfied with your blinds. There are a couple of points in your review that I’d like to address, to hopefully shed a little more light on the issue.
With regards to the blinds slipping, this was something that would occasionally occur with that type of blind due to the universal nature of the blinds and because there were no side channels with these blinds. We have since discontinued this type of bifold door blind and now offer the Prestige range of bifold door blinds which have self-adhesive strips that run from top to bottom to support the top bar.
At the time, we had no alternative to the type of blind you had purchased, and these blinds were marketed as universal bifold door blinds, which means there was no guaranteed compatibility with all rubber gasket types on all doors. This is why we would have recommended using double-sided Velcro as this was a possible solution to stop any slippage. That being said, we sold thousands of this type of blind and encountered very few issues, and the new range came about as a solution to further improve the existing system.
The second point I’d like to address is the cost of repairing out-of-warranty blinds. The majority of the costs are courier fees that we are unable to waive as these blinds need to be collected and then redelivered back to you. The other fee is the cost of labour. To repair an out-of-warranty blind we need to remove a factory team member from the production line to have them dismantle the returned blind, then repair the issue, package it up and get it made ready for re-delivery. The costs of labour and the disruption to production mean we’re unable to lower the price of repairing out-of-warranty items.
Kind regards,
DotcomBlinds
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