The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you... See more
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Review summary
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Reviews shaping this summary
The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but st... See more
Company replied
I had been searching for an everyday fragrance and I opted to order citrus matcha and musky green tea. When my order arrived I had second thoughts about one of the fragrances and I tried to go throug... See more
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Absolutely loved my experience with Dossier! Not only are the fragrances amazing, but their customer support team was incredibly kind, responsive, and helpful when I needed to update my shipping addre... See more
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Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great perfumes that smell amazing and…
Great perfumes that smell amazing and the customer service is top notch. Quick response time and super helpful
5 February 2026
Unprompted review
Reply from Dossier
Jessica, you just made our whole team smile. Quick and helpful is exactly what we aim for! Thanks for noticing.
Reply from Dossier
Thank you for sharing, Sideah! Love to hear it!
Amazing customer service
Amazing customer service! Great scents. I love this company.
4 February 2026
Reply from Dossier
Cara, we love to hear it. Thank you for being part of what we do!
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. Never received my items. Asked for a manager on multiple occasions since I felt like I was speaking with either a bot or someone who clearly just copy pastes the same thing without reading anything.
This nightmare has been ongoing for 2!!!!!! Months. Insane!
4 February 2026
Unprompted review
Reply from Dossier
This is absolutely not the experience we want anyone to have. Please make sure you email us directly at help@dossier.co so we can escalate this personally and get it resolved immediately!
very fast helpful service
very fast helpful service! only issue was with the order process and having to cancelled twice because it put me on a monthly subscription instead of single purchase.
3 February 2026
Reply from Dossier
Jef, appreciate the shout-out! Get back to us anytime for any assistance or info!
Great customer service
Roberts was very helpful, answered my questions, and fixed the problem I had.
3 February 2026
Reply from Dossier
Oh, we are so happy to hear this. Adriana, we're glad he could get everything sorted for you smoothly!
Dossier is a top notch company
Dossier is a top notch company. I've ordered over 52 bottles and have never had an issue with delivery time or product quality. Recently, I reached out to customer service with a suggestion about bringing back a discontinued fragrance and was met with genuine respect and enthusiasm for my idea. They're simply the best. I appreciate having quality scents without the ridiculous price tags.
I am NOT a fancy girl :)
3 February 2026
Reply from Dossier
Okay 52 bottles is WILD! Amanda, you're basically a Dossier legend at this point. Great scents without the crazy prices is what we're all about. Not fancy? Perfect, neither are we! Thanks for being awesome!
Amazing customer service
One of my perfumes arrived cracked however , Dossier offered Super quick follow up and excellent resolution to the issue . Thank you so much for being so helpful
2 February 2026
Reply from Dossier
Well, that's definitely not the entrance we want our fragrance to make. We're really glad we could jump in fast and get things sorted, because that's exactly how it should be. Thank you, Lissette, for giving us the chance to fix it.
I have shopped with Dossier for years…
I have shopped with Dossier for years and today I ordered a perfume then realized only after I received my confirmation email that I ordered the wrong perfume! I ordered floral peony but meant to get citrus peony. I sent an email and someone responded immediately. They were able to fix my mistake and correct the order. They were super responsive and helpful! I love this company and the quality of their perfumes and their customer service is awesome.
30 January 2026
Reply from Dossier
Wrong peony, Christine? Good thing we snagged that before it shipped out. Love that after all these years you know we've got your back. Thanks for sticking around and being part of the family!
signature scent & great customer support
repeat customer here as citrus tea is my personal/signature scent. i had to change my address via customer support and it was handled in less than an hour. thanks!
30 January 2026
Reply from Dossier
Signature scent locked in? Address change? Done and done in under an hour! Thanks for always coming back, Daniel!
Incredible products and amazing customer service!
Dossier not only has amazing products, they also have wonderful customer service. I contacted them regarding a replacement I never received over 2 months ago. At first I was told that too much time had passed so they were unable to help me. I expressed my disappointment as I had been assured the replacement would be sent right away. I was contacted again and I was able to give further details. They shipped the replacement the next day! Very prompt, courteous, professional service!
28 January 2026
Reply from Dossier
Hey Pamela! Stuff can get a little messy sometimes, but showing up and fixing it is what matters. We’re really glad the replacement got out fast and that the whole thing ended on a good note. Thanks for sticking with us and sharing the love! 💛
Customer service is very quick with…
Customer service is very quick with responses. Very friendly and professional. The products all smell AMAZING!
28 January 2026
Reply from Dossier
Quick replies, kind humans, and scents that smell amazing? That’s exactly the combo we aim for. Thanks for the love, Diana!
5 stars
Really quick in response time for email inquiries and resolved my issues promptly
27 January 2026
Reply from Dossier
Quick responses are kind of our love language! Thanks for noticing, Benjamin!
I love the variety, hate the credit.
I love the variety and pricing. I like the option for a monthly membership. But I do not like that your credit is only applied to the base price of the perfume. Tax and shipping is on you no matter how much store credit you have. And I feel like that is just a waste, which led me to canceling my membership.
6 January 2026
Reply from Dossier
Hey, Koty! We get that, and we've passed your thoughts along to the team. As for the membership, it's always optional: stay in, step out, or swing by whenever you want. Your rules, your timing. Easy as that!
Nice fragrances AND super customer service!!
Fragrances were so nice! I did end up making a return that ended up lost in the shuffle somewhere but they were very quick to look into it and process the refund when I reached out. Customer service is top notch! Highly recommend.
20 January 2026
Reply from Dossier
Lost packages happen sometimes, but we're always here to sort them out! So glad we could get that refund processed quickly for you. Thanks for the kind words, Diana!
I love Dossier!
I love dossier! I’ve used for years and tell all my friends. Everywhere I go I get compliments on my perfume. I’ve wore Amber saffron and citrus tea for years and everyone always talks about how good I smell all the time!!!! The pricing for the perfumes you get is amazing. Customer service is awesome - I had an issue on one of my orders and they fixed it!
26 January 2026
Reply from Dossier
Okay but this is the kind of energy we LIVE for, Erin! Compliments everywhere you go, years-long loyalty, and shoutouts to customer care? We’re blushing. Thanks for spreading the good-scent love💛
High qualitative Product and Great…
High qualitative Product and Great Customer Support!
26 January 2026
Reply from Dossier
Quality scents + solid support is always the goal. Thanks for noticing, Bobo!
Delivery issue handled
I had an issue with my delivery and they came through for me and I appreciate how quick my new delivery was and Im a new customer and the scent of the perfume I chose is AMAZING.
23 January 2026
Reply from Dossier
Rocky start, solid finish, right, Patricia? We’re glad everything got sorted and that your first experience ended on a good note. Welcome to Dossier, we're happy to have you here!
Honest and good return policy.
Customer service was prompt and professional. They honoured their return/refund policy, even though it took several back and forth emails and some follow up on my part to make sure I got my full refund. This was because my order included a replacement that didn't show up on the original invoice.
23 January 2026
Reply from Dossier
Sometimes things get a little tangled, but we're glad it landed where it should in the end. Thanks for seeing it through with us, Catherine!
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