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Dormeo USA Reviews 535

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 426 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and well-made, significantly improving their sleep quality and comfort. Many people appreciate the quick delivery service and the overall smooth ordering process, finding it to be exceptional. However, some people were dissatisfied with the user experience, mentioning issues with reaching customer service and difficulties with the return process. A few other people also felt that the price was not always justified, with some products being described as uncomfortable or not living up to advertised claims.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the mattress toppers,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the fabric and overall product quality.... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products to be reasonably priced,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and on-time... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the product comfortable, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have slept on this mattress topper for almost a month now and it isn't a bad topper. I have chronic hip and back pain and the first couple of weeks it felt pretty good. I am now beginning to feel... See more

Company replied

Rated 5 out of 5 stars

We bought a new mattress which was very expensive. It was comfortable in the store but I was waking up in pain every morning. we were talking about replacing the new mattress but I ordered the... See more

Company replied

Rated 5 out of 5 stars

Dormeo is everything and more that they advertised. My hips and knees are better and healing after trying many other toppers and beds with varying thickness and softness/stiffness. I may buy another o... See more

Company replied

Rated 5 out of 5 stars

I was skeptical about "just a topper". Let me tell you, this isn't "just a topper", it is a wonderful sleep experience! I fall asleep in 5 minutes and stay asleep all night. This topper snuggles you i... See more

Company replied


Company details

  1. Bedding Store
  2. Bedroom Furniture Store
  3. Mattress Store

Written by the company

Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.

Shipping

Written by the company

Free Shipping next business day.
All of our products ship from Atlanta via Fedex. Shipping times are currently 3-5 days but we always hope to get it to you faster!

Warranty

Sleep with confidence.

We completely stand behind our products and your happiness is our first priority so we give you a 10 year limited warranty on our premium toppers and mattresses for your peace of mind.

Contact info

Improve your sleep with Dormeo

Healthy sleep is one of the most important pillars of a happy life.

4.2

Great

TrustScore 4 out of 5

535 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

This topper helped my aching bones a…

This topper helped my aching bones a little but not completely. This one gets a fair review from me. For the price I paid I think it has overpriced but that is just my opinion. I wish I would have invested in a new mattress I stead.

9 October 2025
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Reply from Dormeo USA

Thank you for your feedback on our topper. Please note we do offer a range of mattresses on our website that use the same Octaspring technology as our topper. If you're interested, please don't hesitate to get in touch with our team at customercare@dormeo-na.com or 1-888-885-2036.

Rated 1 out of 5 stars

The product is defective and I can't…

The product is defective and I can't get any help.

10 October 2025
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Reply from Dormeo USA

We're sorry to hear you're experiencing issues with your topper. I can see you're currently in communication with our Quality Assurance team who are helping with your case. We'll ensure this is resolved as soon as possible so that you can get well on your way to a great nights sleep.

Rated 4 out of 5 stars

We love our Dormeo topper.

This has been a very definite improvement over our current mattress alone. We tried to deal with our Stearns Foster people -- trying to get them to honor the 10 YEAR WARRANTY. It is only 8 years old and has been saggy for two years already. They said our snapshots were not BAD ENOUGH, so they did nothing. Dormeo has improved our sleep and comfort. Thank you!!!

25 September 2025
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Reply from Dormeo USA

We're glad to hear the topper has brought new life to your mattress. All the best for many more nights of great sleep.

Rated 5 out of 5 stars

Our mattress was getting old and we…

Our mattress was getting old and we were sinking too far into it. We love the Dormeo topper. We have slept so much better what a game changer.

16 October 2025
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Reply from Dormeo USA

Thank you for your review of your experience with our topper.

Rated 5 out of 5 stars

I had back pain trying to find…

I had back pain trying to find something that would help and my new mattress topper has help with that and I love my new pillow. Thank you

16 October 2025
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Reply from Dormeo USA

Thank you for your feedback. All the best for many more nights of great sleep.

Rated 3 out of 5 stars

Did not support my lower back

Did not support my lower back
Had trouble getting out of bed most mornings

15 October 2025
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Reply from Dormeo USA

We're sorry to hear our topper didn't improve your sleep. We'd love to hear more detail about this so that we can help find the best solution for your circumstances. Our Customer Care team can be reached at customercare@dormeo-na.com or 1-888-885-2036.

Rated 5 out of 5 stars

I had one years ago

I had one years ago, it was over 10 years old. I decided to purchase a new mattress and just didn't want to spend that much for a new one. I bought a mattress from Home Depot and it was not at all comfortable. I didn't sleep well at all! So after months I realized why I couldn't sleep, I looked up Dormeo and decided to bite the bullet and spend the money. I have slept well since then. I love my mattress 😌

13 October 2025
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Reply from Dormeo USA

It's great to hear the topper improved your sleep.

Rated 2 out of 5 stars

Never got a call back about my order

My Dormeo was the wrong size, and I try to speak to someone for help I never got a call back from the help service I call many times I send e-mail Canceling my order I never got a call back nether ;( really bad service .

12 October 2025
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Reply from Dormeo USA

Thank you for your feedback. We received your initial email about sizing, and attempted to call you about this. However after six attempts at calling you, we always got transferred to your voicemail and were unfortunately unable to speak to you. We will reach out to you again today so that we can try to resolve any questions or concerns.

Rated 1 out of 5 stars

I was told that I can try out pillows…

I was told that I can try out pillows and if not satisfied, I can return them, this isn’t the case, on recent phone call the this company, I told the customer service rep, that I was no satisfied with the pillows, she stated that the company doesn’t take back opened merchandise, and if I want a refund, that I would have to donate to a stooge and send a copy of the receipt, this was not told to me when I ordered, had I known this up front, I would not have tried out the pillows, I’m wanting a fell refund of the pillows, because this was NEVER told to me, and the pillows are very pricey, $80 per pillow, I should have been told up front that if the merchandise is opened, it can not be returned, so how are you supposed to try out the product it you can not open it. Mrs Anderson

9 October 2025
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Reply from Dormeo USA

Thank you for your feedback, we're sorry to hear that the pillow didn't meet your expectations. Our Refund Policy is available publicly prior to purchase here on our website: https://www.dormeousa.com/policies/refund-policy.

We typically ask that a product is donated to charity or recycled in order to receive a refund. We do however, have alternative options available if you don't have any nearby charities willing to accept the product. Our Customer Care team has tried to reach you by phone twice this weekend to offer a refund but reached your voicemail.

Please don't hesitate to get in touch with us when you are available at customercare@dormeo-na.com or 1-888-885-2036.

Rated 5 out of 5 stars

Honestly and truthfulness

The person was friendly and gave me her name in the begining.The product was described completely,she helped me to understand if I had question and also helped me understand the payment plan!! You are lucky to have such a great staff member!!

9 October 2025
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Reply from Dormeo USA

Thank you for your feedback! We're glad to hear we could help.

Rated 1 out of 5 stars

To Hard Just like laying on The…

To Hard Just like laying on The Floor.They Took 44 Dollars From My Refund And I Don't know Why.You Charge To Much For A Hard Topper Like That.It Really Hurt My Feelings.

9 October 2025
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Reply from Dormeo USA

We would describe our Premium Mattress Topper as having a medium feel, thoughtfully designed with zoned support to offer a balanced combination of comfort and alignment. However, we understand that 'feel' or comfort level is subjective. What feels soft or firm can vary from person to person. I understand from looking at your order, you received our promotional free shipping discount. Please note that the shipping fee is deducted from any refunds.

Rated 3 out of 5 stars

We have not had this item long enough…

We have not had this item long enough to evaluate, so far not much difference, but my understanding is that it will take some time to get the full benefits from this mattress top.

9 October 2025
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Reply from Dormeo USA

We understand, it often takes up to 30 days for the topper to adapt to your sleep. Please don't hesitate to get in touch with any feedback after you've tried the topper for longer.

Rated 4 out of 5 stars

Ordering process was easy as was…

Ordering process was easy as was unboxing the topper and getting it on the bed. While it hasn’t been the miracle I was hoping for I may just have to admit it’s time for a new mattress. I definitely get a more comfortable nights sleep but I see a new mattress in my future.

7 October 2025
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Reply from Dormeo USA

Thanks for sharing your feedback. It is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. Please don't hesitate to get in touch with our Customer Care team at customercare@dormeo-na.com or 1-888-885-2036.

Rated 5 out of 5 stars

Elevated my sleeping experience

I can't believe I waited so long before purchasing a topper. The Dormeo topper completely elevated my sleeping experience. Now I feel like I am sleeping in a 5-star hotel bed! I sleep more soundly, less tossing and turning, and I feel more rested.

16 October 2025
Dormeo USA logo

Reply from Dormeo USA

We're glad to hear our patented Octaspring technology provided the support and comfort you were looking for. All the best for many more nights of great sleep.

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