Dorint Hotels Reviews 

Essential by Dorint Interlaken
First impressions Rooms r nice but no aircon and the trains r so bloody noisy so u cannot even open the door for fresh air at night also people smoking in other rooms blows into your room if u open a door or windows

What a place and service - Weltklasse!!

I booked a room for around €110 one single night to celebrate my boyfriend's birthday - the hotel was only informed of this upon our arrival (6pm at check-in) and yet they managed to arrange a beautifully laid breakfast table and birthdaycard, signed by almost all the staff at the hotel - a truly beautiful thought that warms our hearts

Special thanks to the beautiful and warm-hearted Lady in charge of our check-in.
This was not our last trip to Berlin and you!
We hope to see you again soon!!

We give our warmest recommendations of Hotel Dorint Kurfürstendamm Berlin

Booked inclusive breakfast. Got charged for it instead. Borderline to fraud.

I advise against this hotel chain. I had booked a room with breakfast. Immediatly after I saw that there was nothing written in the confirmation I wrote to them. No answer. I wrote again three days later. No answer again. I even sent a screenshot of the reservation.

At the hotel was a complete nightmare. Endless discussions and complete non-sense. In the end I had to pay 94 euro to get out of this mess.

Slightly unpleasant experience with this 4-star hotel in a centre of Bremen. Started from the need to send several reminders to reserve parking, but more frustrating experience happened with small fridges (minibars) in 2 rooms of both, friend of mine and I. Both were not working, we asked twice to have them repaired, but the technician was not available for a few days.

Hope this feedback will help to improve service.

I had a deeply unpleasant experience with Dormio Resort Maastricht. I booked several nights but ended up leaving the property shortly after check-in — I didn’t even stay one night.

The room was in unacceptable condition: there were spiders crawling along the walls, a strong damp, musty smell, and the dishwasher was running on arrival, full of dirty standing water that smelled absolutely terrible. The air was stale, the room felt humid, and the overall hygiene was worrying.

As someone who travels often — and works in the travel industry — I’ve never encountered such negligence. I was genuinely concerned that staying there could expose guests, including children and pets, to possible infections, mold, and bacteria.

I immediately informed the reception that I would not stay and was told I could request a refund through their team. However, after multiple polite follow-ups, they refused to issue any refund and stopped responding. I was charged for the full stay even though I didn’t use the room at all.

This is not just bad service — it’s dishonest. Promising one thing at reception and then refusing it later is unprofessional and disrespectful to guests.

I would strongly discourage anyone from booking this property. If you value cleanliness, honesty, or your health — do not stay here.

I stayed at Dorint Sanssouci Berlin/Potsdam between 27 Oct - 1 Nov 2024. Their ambience is 5 star. I'd recommend the hotel for anyone who is new in Potsdam and or Berlin, Deutschland. I am looking forward to staying there again soon.

Den

I had barely any sleep for 2 nights due to how terrible the duvets and pillows are at this hotel. I didn't get a chance to complain the first night as I had to leave for the day as soon as morning came due to the reasons for being in Hamburg for 2 days. I asked for help the second night after my tolerance gave way...when I went to reception to ask if they had any other pillows, the receptionist "Monika" said "well you should have told us yesterday", laughed in my face - literally - when I was trying to explain. She did not care at all. Zero customer service. Awful member of staff that should have their position reconsidered. She made me feel like a joke in front of everyone. Was an awful experience to be treated like that as a customer.

Dorint in Magdeburg.
The hotel is far from the city. The hotel's restaurant, which was a quarter full, refused to serve us as they were "fully booked". It is relly bad when they advertise a 4-star hotel with a restaurant. Really bad service. We can take a taxi into town or wait until breakfast....

The staff at the front desk was descent. No food left in the restaurant or the bar on a busy night. The Italian bar tender was helpful, but his German colleague was extremely rude. The Italian bar tender was handling 15 customers at a time while her colleague stood behind giving helpless smile! I called her 3 times to make a payment but was completely ignored with rude gazes! I am not sure why do they let such inexperienced, unhelpful and rude staff on the floor to serve customers.

Worse staff ever. Being super sick as an hotel guest, not able to get out of the room, in need for some medicines, and absolutely ZERO help. This hotel should be closed immediately, a bloody shame.

Stayed at Dorint Airport hotel in Zurich with 6 colleagues on 18th Jan. We ate in the hotel. One of the things we ordered were 3 portions of chicken bites to share. We had eaten most of it to then realise the chicken was half raw. Most of us were unwell. This is completely unacceptable and is a health and safety issue. I have message the hotel group but they clearly dont think it is important enough to message me back. I also complained at the hotel and they appeared indifferent / appathetic. Unbelievable

I did book a hotel room at the hotel Dorint Köln. Unfortunately I was not able to come to Köln anyway. And Ms. Stephanie Stallkamp did give me a fantastic service in this matter. I will for, sure, book with this hotel again.

We arrived at 9.30 PM with two young children at Dorint Magdeburg. The toilet had not been cleaned. The toiletbowl was covered in black beardhair from someone who had emtied a full razormachine into the bowl. I cleaned it myself as the kids needed to sleep, but later we Saw what looked like dried up drops of vommit on the bathroom tiles. And a huge spider that was smashed on the Wall in the seating Area. At checkout the receptionist Said we could have had another room, but they really should not check People in to Rooms that are obviously not cleaned. The breakfast was good.