doPublicity Digital Signage and Menu Boards Reviews 106

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Very responsive customer service. Andrew is really helpful. It's a good product and system!!! Works great.

Rated 3 out of 5 stars

The program is over priced for something that is limited in features. The UI and setup options are a bit tedious and limited in how they work. I've easily seen other sites/software do the same job, lo... See more

Rated 5 out of 5 stars

We had never used in house signage before purchasing the DoPublicity player. Purchasing was a great option as most players require monthly fees, but not DP. We quickly got comfortable using the ver... See more

Rated 5 out of 5 stars

This system is a really easy to roll out digital signage solution. All that is required is a direct internet connection to the media player. The interface is very easy to use. Only problem I have is o... See more

Company details

  1. Prints and Signs Store
  2. Business to Business Service

Information provided by various external sources

Digital Signage Player, Software and 1000+ Customizable Templates for displaying Menu Boards, Advertising, Schedules, Events, Product Promotion and Live Weather on any LED, LCD or Plasma HD TV


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

106 reviews

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Rated 5 out of 5 stars

Finally the right choice.

After searching and testing several products with different companies, doPublicity had the right solution. Price, Service and Reliability.
A cost effective solution that is easy to deploy and use. No monthly Fees. Service calls to and responses are not ignored (7 days a week).
Highly recommend reviewing this solution.

4 November 2015
Unprompted review
Rated 4 out of 5 stars

Just the ticket!

We use DoPublicity for announcements in our school's hallways - lunch menus, daily announcements, sports practice schedules, event announcements, etc. The format is very easy to use and customize. And like any web-based program, I can update our display from anywhere I can get Internet access. Love it!

3 November 2015
Unprompted review
Rated 5 out of 5 stars

DoPublicity Signage Review

This is great, we have 4 devices on TV's throughout our building. We display employee information, special events and information on upcoming meetings. Everyone loves it.

2 November 2015
Unprompted review
Rated 5 out of 5 stars

Great Product

First time user...Great device. Does what is says it will, Great interface for
setting up merchandising or informational messaging

2 November 2015
Unprompted review
Rated 5 out of 5 stars

Great Product .. Great Service... Great Qualtiy

I had the most impressive service from doPublicity... The level of attention I received from the sales rep . Made is easy for me to purchase the product after my 20 thousand questions :) I had follow up from the company after I purchased the device.. Also they responded very quickly when I had questions about the online functions.. I am very pleased with the level of service I received from them.. I would defiantly recommend this product.. the digital menu board is easy to use and has amazing templets that you can personalize. Great Product.. Great Service.. Great quality..

2 November 2015
Unprompted review
Rated 4 out of 5 stars

Good product

We've had decent success with the device and service. When it works we love it, our problem has been that after it sits for a week or two it tends to need to be rebooted, which made it less user friendly than we'd like. Also, when an upgrade came out everything got squirrely until we did the upgrade. All in all, for the price it is a good service.

2 November 2015
Unprompted review
Rated 1 out of 5 stars

FIND A DIFFERENT VENDOR WITH RELIABLE MEDIA PLAYERS AND A MONTH-TO-MONTH SUBSCRIPTION.

As I stated all six locations had private WiFi in which the MPs were connected to 24 hrs per day. I had to drive to five of the six locations to continuously manually disconnect the MP and allow it to reset. Could not reset remotely. Sometimes I had to reload information that was lost. BAD MPs!

With my new vendor I pay for the MP and pay $15 per month per MP for access to the platform. Whereas with you charge for the MP plus one 1 year for access to your platform and the person is stuck with your BAD MPs, poor customer service, excuses and etc. Lets face it instead of you doing the right thing and allowing people to return the BAD MPs and you refunding them and you retaining a customer. You are not refunding and losing customers and the competition is acquiring them. Also, you are exposing what kind of businessperson you are and in America your actions will hurt your business and it’s just a matter of time.

I do not want to risk my business with your MPs, I just want to be refunded for the MPs I purchased from you.



In March 2014 I started ordering DoPublicity’s digital signage media players (MP) D424 and SaaS+ annual subscriptions. WHAT A NIGHTMARE, after installing the MPs in several locations (i.e restaurant, bars and etc.) the MPs continuously disconnected from the Internet. Keep in mind each location’s driving distance is ~ 35 miles each way. I even had the owners at the locations install private WiFi and still received email notifications that the MPs were not connected periodically. I found myself traveling to some locations daily to trouble shoot the MPs. The problem was so consistent the waitresses and owners at the majority of locations made comments that the TV’s in which the MPs where attached too hardly ever worked. The waitresses and owners even shared this information with some of my existing clients and patrons who visited the location. These actions hurt my business, so I took it upon myself to do some MP research and even shared the information with DoPublicity. In my findings the D424 gets hot, stops playing and has to be disconnected manually, and then reconnected. Just image how much time, money and travel I spent! The MPs are not built for commercial usage for 24hrs a day. I asked for a refund from DoPublicity and never received it.

I RECOMMEND NOT JEOPARDIZING YOUR REPUTATION, BUSINESS AND FINDING A DIFFERENT VENDOR WITH RELIABLE MPS AND A MONTH-TO-MONTH SUBSCRIPTION. AFTER INTENSIVE RESEARCH I FOUND ANOTHER VENDOR WITH BETTER CUSTOMER SERVICE, RELIABLE MP’S, AND A MONTH-TO-MONTH SUBSCRIPTION.

1 November 2015
Unprompted review
doPublicity Digital Signage and Menu Boards logo

Reply from doPublicity Digital Signage and Menu Boards

Hi,

Thanks for taking the time to post this review.

Based on our conversations, I remember that some of your locations had public internet connections that were timing out every couple hours - they needed to be re-initialized through a browser (every couple hours) and consequently kept dropping - this prevented the Media Players from getting the scheduled updates as they were offline - The locations that did not have internet connectivity issues worked well (Wild Coney Island - Riverview and others, if I remember correctly.).

I also remember, we provided you free documentation like Advertisement Host Network Agreements and additional documents (typically costs over $3,000, if you went to an attorney) to get your business started and to to help you succeed.

If you have resolved the internet connectivity issues at your locations, we will be glad to help you in getting the Media Players working.

Note: We do not charge a monthly or annual fee and don't understand your reference to a month-to-month subscription.

Rated 5 out of 5 stars

Great Support

Customer support is fast and attentive! If you're buying digital signage, its important to have a supplier that's concerned about your success with a top quality product with continuous updates. I checked out 5 other companies and DoPublicity was affordable and fits my needs! Keep up the great work!

30 October 2015
Unprompted review
Rated 4 out of 5 stars

Very good company to deal with.

Overall we've been very happy with DoPublicity. The product is easy to use and the customer service has been excellent. I would recommend them with no hesitation. While no company is perfect, we've had a few issue but overall Mahesh has handled the problem in a timely matter and to our satisfaction. We look forward to doing more business with them!

30 October 2015
Unprompted review
Rated 2 out of 5 stars

Not worth it

This is a really out dated software system, that is slow and not very user friendly. Plus if you have an in house IT person, they can set the same same thing up on a local server and it will run 10x faster and be far more stable. The software runs very slow and crashes periodically causing use to restart each system running the software. We do not plan on renewing our service contract once it is up.

27 October 2015
Unprompted review
doPublicity Digital Signage and Menu Boards logo

Reply from doPublicity Digital Signage and Menu Boards

HI,

Thanks for your review.

You are using our old Windows based system that was developed 8 years back and has been discontinued almost 3 years back. It was discontinued in favor of a non-Windows solution, as Windows OS starting getting bloated and the constant updates started making the software unstable. Beside, this old system uses Flash (SWF) for displaying, which has now been dropped by all major operating systems and Adobe (who created it).

We now offer an Android based solution that is well received by customers and is more cost effective - there are no monthly / annual fees. This new solution runs on an independent local Media Player (for each TV) and is extremely stable, beside being quick to start and update. This technology uses HTML5 instead of Flash(SWF).

If you would like to upgrade to this new system, do get in touch with us, on 888-277-2997.

Rated 5 out of 5 stars

doPublicity Rocks

Set up was a piece of cake. Had it up and running in about 10 minutes. Having lots of fun adding new content every day. Learning curve is very easy. Using it as a digital menu board at a pizza restaurant customers love it so easy to read.

26 October 2015
Unprompted review
Rated 5 out of 5 stars

This product works well, and the support has been very helpful.

My organization purchased 9 of the dopublicity boxes to install in locations all over the country. The service is providing the information we need in a quick and affordable manner. The software is easy to use and dopublicity has worked with us any time we've needed them. They are prompt in returning calls, and ensured our needs were met. This is a great, affordable solution for digital signage.

26 October 2015
Unprompted review
Rated 5 out of 5 stars

Great Signage

Easy Setup and editing pages for display. Helpful service if problems arise.

23 October 2015
Unprompted review

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