Doorunlock Reviews 6

I have actually just been robbed £400 for a replacement lock, which was basic! I would never use this company again and felt I had to pay as he opened my door which I could not open before. The lock looks awful and I am now in debt. Bunch of scammed, from £49 my ass

Complete scam! Do not use them. A man called Tony seems to be on the phone but a foreign male turns up. With very little Kit and seems to have no clue of what he’s doing. Caused over £400 worth of damage to my door and demanded money having not even gained entry, thankfully.

I am submitting this review to report my experience with Garry (advertised via doorunlock.co.uk, associated with UK ALPHA SERVICES LTD and KINGSMAN SECURITY SOLUTIONS LTD) regarding a recent job carried out.

I arranged a visit in advance (this was not an emergency call-out). The engineer attended in the early evening and completed the work in under 40 minutes. The work carried out was limited to opening a stuck UPVC door and replacing the lock cylinder and gearbox.

However, I was charged a total of £1,210, which raises several serious concerns:

I was charged both an “emergency service fee” and an inflated door opening fee, despite this not being an emergency and no such charges being mentioned during the visit.
The invoice includes items listed as “supply & fit” (which typically include labour), yet an additional £285 labour charge was added separately.
I was charged £475 for a “multipoint locking system”, although only the gearbox (central mechanism) was actually replaced.
The final invoice does not match the verbal pricing discussed on site. Prices were only described as “from £xxx”, and no clear total was confirmed before the work proceeded.

The total cost is significantly higher than standard market rates for this type of work, even allowing for weekend service.

Importantly, the entire visit, including all pricing discussions, was recorded on my home security system. This provides clear evidence that the quoted figures and the final charges do not match.

I raised these issues directly with Garry and requested a partial refund, but he refused and maintained that all charges were correct.

Based on my experience, I have serious concerns about:

-misleading pricing practices
-lack of transparency
-charges that do not reflect the actual work carried out

I would strongly advise others to obtain a clear written quote and full price breakdown before agreeing to any work.

Complete Scam!
Tried to quote £580 for new multi point lock for uPVC door + Labor and VAT.

Told me would be 45 minutes came after over an hour. Tried to blag me that i would need to replace the whole lock for £500+, when i said i couldn't pay that he got shook and offered £300 to open the door with "no damage", I said i needed to think on it, he offered £200, I said £150, he said no. I said okay then will pass. Proceeded to swipe a card through the lock and open it in a second no damage and then asked for the £150. Pure tried to swindle me and overcharged for what was essentially a flick of his hand. Scammy and predatory do not recommend.

Don’t bother. These are Romanian scammers pretending to be locksmiths.

It starts with a Google search since you are locked out. You contact the first result you see on Google which happens to be the paid for results. You are desperate as you are locked out.

You see that they change locks replaced from £49.00, with no mention of a callout fee.

A few minutes later, the so called “locksmith” arrives. He carries no name badge, does not give you his name, and has no form of I.D. He brings out a calculator and adds a bunch of numbers consisting of his call out fee (which is never mentioned on the website), labour, tax, and whatsoever gibberish he can claim; to show you a figure that can exceed £1,000.00 (just to open a lock????!!).

To confront him over this excessive charge is where things can get dangerous. He has been known to intimidate, separate vulnerable young women from their group to extort vast amounts of money, as he usually says “How much are you willing to pay to get in your house”.

If you have ever been a victim of this individual or his compadres, be sure to file a chargeback with your bank, contact the police via Action Fraud, and Trading Standards.

You are under no obligation to pay him a penny, not even the call out fee. Be ready to call the police if he does not leave your premises (the fear of the police usually has him scramming).

If you have had “work” done by him, be sure to contact a real locksmith as his locks usually breaks down within a week.

You have been warned.