Doorbellworld Reviews 526

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of installation, and how well they meet their needs, with many finding exactly what they were looking for. The delivery service is consistently highlighted as prompt and efficient, with many orders arriving quickly and well-packaged. Reviewers also appreciate the helpful customer service, noting that staff are knowledgeable and provide good advice, making the ordering process smooth and reassuring. However, some people were dissatisfied with customer service, experiencing issues such as slow replies, incorrect advice, or problems with order cancellations and product returns. There were also occasional concerns about product quality, with some items arriving damaged or not as advertised, and a few customers noted significant delays in receiving their orders.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting its quality, ease of... See more

Delivery service

Reviewers frequently mention positive feedback about the delivery service, highlighting quick and prompt... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the support and follow-up... See more

Order

People report positive experiences with order, often finding the website easy to use and receiving their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went well with installation, though more written word explanation would help with following the diagrams. UPDATE:- Just seen a review from 3 March 2026. They weren't as happy as they could... See more

Rated 5 out of 5 stars

Easy to use website, ordered the three items individually in one basket instead of as a pre-pack, saved a few quid. Product arrived two days later and works perfectly. Very happy overy.

Rated 5 out of 5 stars

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d t... See more

Rated 5 out of 5 stars

Outstanding customer service. Royal Mail failed to deliver the product. Sophia at Doorbellworld hunted it down and discovered it had been returned to the depot, but on visiting the depot Royal Mail... See more


Company details

  1. Internet Shop

Written by the company

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

526 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good product, easy to install.

I bought this doorbell for my elderly parents. I then fitted the doorbell, which was very easy to do. We also purchased an additional receiver and both receivers were automatically synced. My parents are very pleased with the final product.

25 December 2024
Rated 3 out of 5 stars

Poor documentation and plunger short

Doorbell was well packaged, instruction template is not the right size and saying print at 100% doesn’t help as it is obviously still too small. Of course i just measured from centre of the frame so can work around the incorrect documentation and dont need a template.
The plunger to connect bell press to bell was about half a cm too short. On enquiry I was told i could buy a longer one for more than I could get 6 even longer ones from Amazon so opted for that option just in case I cut it too short… my door is a standard looking double glazed door so surprised me that the plunger which was just a piece guillotined off a longer bar was too short. I now have a properly cut and finished plunger and bell works ok.

27 October 2024
Rated 5 out of 5 stars

Excellent customer service!

I purchased a doorbell world wired push button back in April via Amazon. Unfortunately the door bell push developed a minor fault last week (14th August) leaving it non functioning. I spoke to Richard at Doorbell World who was very understanding and helpful. He promised m a replacement part free of charge. The part in question arrived yesterday (19th August) and is now fitted and push working fine.
Excellent customer service - and thanks again to Richard.

19 August 2024
Unprompted review
Rated 2 out of 5 stars

This doorbell extender seemed to imply…

This doorbell extender seemed to imply it could extend your current wired doorbell, however it could only connect to a doorbell button and not an existing working doorbell (the 12v to the button destroyed the transmitter). There were zero instructions to wire the transmitter only how to attach it to the wall. Overall not much use, however I was able to pair the bell portion with another model that did connect an existing wired bell I got from a different supplier - so all not lost.

28 July 2024
Doorbellworld logo

Reply from Doorbellworld

Hi. Thank you for taking the time to leave a review. However, i would like to point out that the listing for this product clearly states that it will NOT work with a wired system. See the following text taken from the listing - "They are not designed to be added into your existing wired doorbell setup with wired chime unit." It is a shame you did not read this before purchasing the item, and then going on to leave a 2 star review.

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