Door2Tour.com Reviews 1,108

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making the booking process smooth and enjoyable. Many people appreciate the personalized customer service, highlighting the ease of speaking with a real person to sort out their holiday plans and answer all their questions efficiently. However, some people were dissatisfied with specific holiday experiences, mentioning issues like uncomfortable seating arrangements on a trip and feeling herded during a tour. These isolated incidents contrast with the generally positive sentiment regarding the company's booking service and staff interactions.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently highlighting its ease and efficiency.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the efficiency,... See more

Service

Consumers find service to be positive, with many praising the excellent booking process and the helpfulness... See more

Holidays

People report positive experiences with holidays. Customers praise the ease of finding and booking trips... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used Door2Tour on 2 separate occasions I can say that both Hayley & Caroline are helpful & knowledgeable. Any questions I've had they've answered. I wanted to explore all options of one tour... See more

Company replied

Rated 5 out of 5 stars

We have used Door2Tour to book three Warner hotel breaks for 2026 and now looking at one of the European flea market breaks too. We initially contacted Caroline and Hayley by email and had almost in... See more

Company replied

Rated 5 out of 5 stars

Prompt call back very knowledgeable & helpful. I haven’t travelled for a while taking the plunge on a solo trip & had lots of questions.Hayley is a mind of information, goes the extra mile & very effi... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Caroline who was very helpful and well informed about all the trips that I enquired about. I telephoned a week later to ask a few more details and booked my trip which I am reall... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Travel Aggregator

Written by the company

Door2Tour.com is a consolidator of tour operators creating a diverse choice of UK and worldwide coach holidays, escorted tours, events packages, theatre breaks, cruises and holidays by air.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy booking

No nonsense booking site, booked what and when i wanted no problem!

7 July 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and if there is anything we can help with in the future, please let us know.

Rated 5 out of 5 stars

Reasonable price

Reasonable price
Good to deal with
Good itinerary

25 May 2024
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for taking the time to leave us a review. We hope you have a lovely trip away.

Rated 5 out of 5 stars

Door2tours.

Door2tours.
Staff especially Hayley very helpful. Their site was easy to navigate and the staff always rang you back at a time that suits you when I had a query.
The Weekend in Amsterdam was lovely and the coach drivers were friendly and professional. However I can't say the same positive things for the third party coach operators "Just Go". I would be happy to use d2t again providing I don't travel via " Just Go"

5 July 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review about Door2Tour and I am sorry to hear about your experience with Just Go Holidays. We will pass your feedback onto them. As you know we work with lots of different coach and tour operators, so look forward to getting you booked on another trip soon.

Rated 5 out of 5 stars

This company is excellent services

This company is excellent services
It was great booking very polite
thanks to my auntie she recommend this company.
very helpful, it was easy,!!

16 May 2024
Unprompted review
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Reply from Door2Tour.com

Thank you ever so much for taking the time to leave us a review. We hope you have a great trip.

Rated 5 out of 5 stars

An excellent booking experience

So easy to book online and when I needed help Caroline was so friendly and helpful, searching through all the holidays making sure we were happy with our choice.

10 May 2024
Unprompted review
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Reply from Door2Tour.com

Thank you very much for your review. We always try to make sure our customers are aware of all the tours available, so they can find the perfect one for them. We hope you have a great trip.

Rated 5 out of 5 stars

Booking experience excellent

Booking experience excellent. Swift responses. Very friendly on the phone.

25 April 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review. We are very pleased to hear you had an excellent booking experience. We hope you have a great time away.

Rated 5 out of 5 stars

Great service

I did the booking online but when I had a couple of questions the staff were very quick and helpful.

7 May 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and booking through Door2Tour. We are more than happy to help answer any questions and we hope everyone has a great trip.

Rated 5 out of 5 stars

V helpful and informative ladies

Thank you Hayley for going through the booking with me, I know I'm not the easiest due to using a mobility scooter. Hayley & Caroline are so helpful

30 April 2024
Unprompted review
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Reply from Door2Tour.com

Thank you very much for taking the time to leave us a review. We were happy to be able to help you get booked onto the tour and we hope you have a wonderful time.

Rated 5 out of 5 stars

I was undecided which tour to book but…

I was undecided which tour to book but Ms.Hayley Crane emailed the itineraries to me as requested. Hence, it was easy thereafter to pick Imperial Cities as it is on my bucket list. Ms.Hayley is very professional and very prompt in replying to all my queries. As this is the first time I've booked a tour with Door2Door I would not hesitate to recommend it. I am looking forward to my trip end of May24 before I fly back to my home country, Malaysia.

23 April 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are very pleased to be able to find you a tour before you go back home to Malaysia. We hope you enjoy all the cities you visit and have a great time.

Rated 5 out of 5 stars

She was very helpful

She was very helpful, and sorted holiday, and pick up points for my sister and myself

22 April 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review. We were very pleased to be able to get separate pickups for you and your sister. We hope you both have a fantastic time.

Rated 3 out of 5 stars

London theatre trip

I have recently booked a London weekend theatre trip for my in laws to see phantom of the opera. This trip
Is a gift for their 60th wedding anniversary.
Booking the trip was straightforward, everyone I spoke to was pleasant & helpful.
However, I have been very concerned at the reviews I have seen on Tripadvisor.
Lots of poor quality hotels & pick
Up points being changed etc …
This trip was not cheap & I will be gutted if this special
Occasion is ruined.

16 March 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and I am pleased that you found booking the trip with us straightforward. I am sorry about the delay in replying to you, but I have contacted the tour operator on your behalf and they wanted us to pass on some reassurances to you so I will contact you directly.

Rated 5 out of 5 stars

Excellent

Very easy to use.

21 March 2024
Unprompted review
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Reply from Door2Tour.com

Thank you very much for taking the time to leave us a review and we hope you have a great break.

Rated 5 out of 5 stars

Very pleasant

Very pleasant, knowledgeable and helpful members of staff. I feel confident I have made the right choice in my 5 day trip to Keukenhof - gentle guided by one of their lovely ladies.
Thank you Door2Door.

13 March 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your booking and we hope you have a wonderful time at the Dutch Bulbfields.

Rated 5 out of 5 stars

First class service

First class service. All questions answered professionally. Even to the extent of finding specific info which required a call back the next day. Thanks again.

5 March 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are happy to be able to help you with your booking. We hope you have a great break.

Rated 5 out of 5 stars

Christmas Time with Andre Rieu

We have booked Christmas Time with Andre Rieu through Hayley at Door-Door so far excellent service and looking forward to our trip

15 March 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we hope you have a wonderful time at the concert.

Rated 1 out of 5 stars

I booked a weekend trip to the grand…

I booked a weekend trip to the grand national, pick up Slough, was informed 12/3/24 that Slough was not a pick up point and I could either cancel my booking or be picked up in Enfield 35miles away, as I'm travelling from Ireland and flights are booked had to take the Enfield option......very disappointed you don't get whst you pay for!!!

13 March 2024
Unprompted review
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Reply from Door2Tour.com

Good morning, I am very sorry to hear the tour operator has changed your departure point. I will speak to them on your behalf and come back directly to you.

Rated 4 out of 5 stars

My booking experience with door2tour…

My booking experience with door2tour when I booked Ascot Ladies Day was good. The staff at door2tour are generally helpful and are professional.

31 January 2024
Unprompted review
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Reply from Door2Tour.com

Thank you for taking the time to leave us a review. We hope you have a wonderful time at the races.

Rated 5 out of 5 stars

A great holiday experience with Just Go.

A well run company with knowledgeable staff. We have been on a few Just Go holidays and have never been disappointed.

11 September 2023
Unprompted review
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Reply from Door2Tour.com

Thank you for your review and we are pleased you have had some wonderful trips.

Rated 5 out of 5 stars

Only Booking Agents

It's such a shame that the very helpful staff at this coach holiday booking agents are not backed up by the company's holidays they are selling. I booked a holiday through them to find that the holiday was with Grand UK Tours' who were the most obstructive and unhelpful I have come across, needless to say I cancelled the holiday with Grand UK Tours.

8 February 2024
Unprompted review
Door2Tour.com logo

Reply from Door2Tour.com

Thank you for taking the time to leave us a review and we are sorry that you were unable to fulfil the booking with Grand UK. We will pass your feedback onto the tour operator. In the meantime, if there is anything we can help with please let us know.

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