Dookies Caribbean Grill Reviews 

101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and authentic Caribbean food, highlighting its quality, flavor, and generous portion sizes. Many people commend the exceptional service, noting the staff's professionalism, friendliness, and attentiveness from initial contact through to the event itself. Reviewers also appreciate the smooth booking process and the team's ability to accommodate special requests, even on short notice. The overall product, including presentation and variety, receives high marks, with many guests enjoying the food so much they ask for seconds or take leftovers home. The company's ability to create a stress-free and memorable event is frequently mentioned, making them a highly recommended choice for various celebrations.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the exceptional and outstanding nature... See more

Quality

Customers consistently note positive experiences with quality, with many describing the food as exceptional,... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Product

Reviewers highlight positive aspects of product, with many customers praising the food as amazing, tasty, and... See more

Booking process

Reviewers mention positive feedback about the booking process, with many customers giving easy 5-star ratings... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dookies Grill! Wow wow wow! Thank you very much for delivering such an excellent, professional and tasty service for us yesterday. Our friends and family were very complimentary of you ! Thank... See more

Rated 5 out of 5 stars

Dookies Grill were absolutely amazing for our work Summer Party at Busworks. From the food to the presentation, the rum punch - fully exceeded our expectations. Customers couldn't stop raving about it... See more

Rated 5 out of 5 stars

Sean catered for Black Health Legacy's Launch Event at Queen Mary University. Sean was so lovely, professional and punctual, he arrived with the food still hot which made the set up seamless, all th... See more

Rated 5 out of 5 stars

An absolute pleasure Communication was great throughout the booking process. The team arrived with plenty of time to prepare the perfect set up, which was so well considered. The food was... See more


Company details

  1. Restaurant Supply Store
  2. Box Lunch Supplier
  3. Catering Food and Drink Supplier
  4. Caterer
  5. Meal Delivery
  6. Mobile Caterer

Written by the company

We are a Contemporary and Creative Caribbean home-comfort food brand in London We aim to bring joy through authentic Caribbean home-cooked flavours combined with Jamaican music vibes to Corporate Office lunches, Birthday Parties, Catered Buffets and Street Food Festivals to all corners of London and beyond. We are a friendly, enthusiastic serving team with bags of personality dedicated to creating a memorable and enjoyable catering experience for you and your guests! We create authentic Caribbean dishes filled with flavours and colour, handcrafted using fresh ingredients. We pride ourselves on that. Our unit and our brand actually focus on using vibrant colours to create a real island restaurant feel and we cook everything fresh on site throughout the day.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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1-star

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4.9

All reviews

(101)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent wedding catering!

Dookies provided the catering for my son & daughter in law's wedding. From the canapes during the cocktail hour to the wedding breakfast & the evening food the food provided was excellent. Our guests loved the canapes and the servers did a great job of unobrusively serving as guests were mingling. The venue was large with guests inside and outside in the grounds and the servers dealt with this and covered the various areas well. I had lots of comments from guests on how good the food was and everyone loved the family service. The coordination of the servers for the family was excellent bringing all of the dishes to each table at the same time. We had so many positive comments from guests about the chicken and how good it was. We wanted our guests to feel taken care of, good food is a big part of that and Dookies delivered on this element of the day for us. A huge thank you to the whole team.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

We hired Dookies Grill for our wedding…

We hired Dookies Grill for our wedding breakfast and evening food. I had a lot of communication with Sean during the stressful months before the wedding, he was always patient, constructive and accommodating. The communication from the Dookies team helped the day run smoothly.

The food throughout the day was excellent, the day was extremely busy but Sean made sure that we were served some of the amazing canapés before our guests ate them all. The family style table sharing worked really well and our guests really enjoyed the experience. Our family and friends kept coming to both of us to compliment the food.

Sean, Sadie, Maz and the team went above and beyond on the day, we appreciate the effort and work of the whole team and would recommend Dookies to anyone.

7 October 2024
Unprompted review
Rated 1 out of 5 stars

I gave them 1* for turning up it was…

I gave them 1* for turning up it was chaotic we were given the wrong food which was cold coming straight from the kitchen,and don’t get me started about the whole fish tail head everything at a wedding(this was supposed to be filleted sea bass ?) the starter was a burnt dry crisp I think that was salmon and the desert was an awful mess looked like a failing milk jelly yuk fruit salad was not great it was actually dry and hard how can you get a fruit salad wrong . In my opinion stick to what you know street food is not your forte and you certainly can’t specialise in wedding catering with awful food like that needless to say I’m disappointed and wouldn’t recommend you to anyone getting married

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Dookies Food Festival

Dookies attended our food festival and we had a great experience with them. Brilliant communication, very friendly, really professional. Everyone loved the food and we'd love to have them back at our next event!

27 September 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL WEDDING SERVICE and after customer service!

Never in a million years did I think I would be writing this poor review for Dookies Grill and is frustrating and disappointing to say the least. Sean contacted us via the website 'Add To Event' for our wedding in August 2024.

He said he could cater for our 116 sit down guests with a fine dine service and what a disappointment! Original 'Taster session' was fine but he oversold and he and the team on our day despite months of communication/planning underdelivered ie Burnt starters, inconsistent portion sizes, changing our menu dramatically without informing us and more! It was embarrassing that both him and his wife/'chef ' Sadie could call that a successful service! Some guests took so long to be served from their colleges ages inexperienced staff and what they finally received was embarrassing! They were happy when our evening caterers were sharing their food spent so long communicating with them for them to not have listened! Would never recommend and Sean's attitude at the end was disgusting...exiting our WhatsApp group without any resolve!! EXPENSIVE for the tiny portion and food that wasn't a fine dining experience! Too much went wrong for me not to respond and we have so many negative guests feedback and photos. The odd thing going wrong is excusable but not the amount that went wrong and the POOR AFTER SERVICE from Sean massively has let him down!

Will NEVER recommend 'Dookies' and especially for sit down meal.

24 August 2024
Unprompted review
Dookies Caribbean Grill logo

Reply from Dookies Caribbean Grill

Hi Rene,

We are sorry to hear from you that you were unsatisfied with the service we provided on your wedding day. We certainly did not expect this after receiving so many written / verbal compliments from your guests, family members, venue manager, wedding suppliers who ate the meal on the day, (even a hug from your mum after the meal was eaten!), after the event. But we pride ourselves on always being able to give a 5* service - this is reflected in our online reviews over the last 10 years in catering, we can assure you we take this feedback very seriously.

To give a balanced view here, on our side, we believe at the initial consultation, we were clear that your menu was fine dining, and although we have catered at several weddings over the years we are not a fine dining caterer (we do not advertise or represent ourselves as such) . But we offered to help as you recounted that you also had a bad experience previously with other caterers who were rude , expensive and substandard. We then provided a tasting session to receive your critique.Once we had your feedback, for the last 8 months, we attempted to support you, (many times over and above our standard services), including

- Spending time with you on multiple phone calls, face to face visits helping to walk you through the process and support you leading up to it.
- Purchasing and Providing you with our own glass dispensers for the drinks you were planning to serve to your guests at our own cost.
- Purchasing water containers for you for your drinks to use at our own cost
- Providing you with a whatsapp group to allow you to share ideas, comments for the entire 8 months of planning at no cost.
- Despite our reservations on limited serving time, delivering your requested 3 course menu to more than 100 people in 1.5 hours to help fit in with the rest of the schedule despite being given at least 45 mins less than a recommended serving time for a 3 course menu.
- We also added 2 other waiting staff FOC (12 staff in total) to help deliver to that tight schedule and Increased the length of hours for our porter to ensure the kitchen was clear for your new caterer who was joining at 8pm (within 1 hour of service)

On the day we served every single guest 3 courses, exactly within the time you requested (verified by the wedding planner) and almost every single plate was empty whilst we cleared the food. Based on this and that we did not receive any complaints to that effect during service, I would like to believe largely people enjoyed the food and perhaps only a small sample size did not. You also mentioned that the guests mainly enjoyed the second caterer who provided a hearty buffet. I think perhaps this played a part in the unsatisfactory meal from some guests who preferred that style of hearty food better. It was very different from the miniature, fine dining options that we were requested to serve.

However, in summary, we again apologise that you were unhappy with our services, we made every effort to provide exactly what you wanted. That said, on our side, as a gesture of goodwill we would like to offer you and your groom Tyrone a 10% refund. This comes at significant expense to us and further exceeds the original budget, but we believe that if it gives you and your partner some type of relief and peace for you to move on from this and be able to enjoy your marriage then it is worth it. I will also share this in an email.

Best regards
Sean

Rated 2 out of 5 stars

I went to a wedding a couple of weeks…

I went to a wedding a couple of weeks ago, which was absolutely stunning. The decorations, the organisation. . . Everything was on point. . . . Until the food.

It saddens me to write this, but the food was a huge disappointment. They get two stars for showing up.

The salmon starter was burnt, the carrots were unpeeled and hard, the service was slow, they gave the wrong desserts and staff incorrectly told us they were giving us one thing and it was something else. Thank God I don't have any allergies.

They not only over promised and under delivered, but they refuse to hold their hands up and take responsibility for their errors. Such a shame that a beautiful wedding had them as caterers. They went off menu and doing what they like in the end.

After what I experienced and saw. I can't recommend.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic food

Fantastic food. Dookies catered at our wedding and it was 10/10. All our guests have been raving about the food!! Thank you so much. We loved it all. Sean and team are lovely

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Dookies helped make our wedding day special!

So, my now wife and I wanted a West Indian food truck for our "festival" themed wedding event and came across Dookies. From the very start Sean was amazing - very responsive, informative and helpful to our needs. We had a very last min change of venue which was a huge problem for us but again Dookies were very accommodating and pivoted to our new venue! We had a very special wedding day and Dookies played a HUGE role in that. All 150 guests said the food and service was unreal including half our family (who are of Caribbean decent and usually the harshest critics!). I cannot recommend Sean and his team any more. We will definitely be using them/recommending them for future events. Our wedding venue have even added them to their preferred supplier list and offering it as an option to their packages. 5 stars!!

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Summer event with Dookies Grill

We used Dookies Grill to provide hospitality for our summer rooftop event. They provided a great selection of delicious Caribbean food with everything presented beautifully

The food and drinks were definitely the highlight of our evening and enjoyed by everyone.

Thank you!!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience and great service!

We hired Dookies Grill for our company event, and the food was to die for! Everyone at the event was happy with the food and we, as a company, couldn't have been more happy to work with them and Sean. Super friendly, flexible with what we needed and incredibly helpful! I would definitely recommend :)

23 June 2024
Unprompted review
Rated 5 out of 5 stars

We used Dookies Grill at our Big Summer…

We used Dookies Grill at our Big Summer Festival and they were a huge success! Their delicious Caribbean food was so popular and the team are so friendly to work with. Looking forward to our next event together, I'd recommend them highly!

23 June 2024
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough

Dookie's Grill catered our work Christmas party and it went down a treat! Delicious food and great communication from the team. Hope to book with them again soon!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

The food was excellent

The food was excellent
We used Dookies for our Southwark Care Celebration.
Service as a whole was great with good communication.
Would use again.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Dookies at Newday Youth Festival

Dookies set up camp at our 5 day Youth Festival this year and were very well received by the young people and volunteers alike. From open to close they served flavoursome food non-stop! hoping to have them back with us for 2024!

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service, incredible food.

Booked Dookie's for a birthday party recently and couldn't be happier with the experience! Communication was excellent in the build up to the event and the feedback on the food was incredible across the board. Would certainly book the team again!

17 November 2023
Unprompted review

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