Professional and polite to deal with by phone emails in person Ryan and stephen sorted out my warranty and updates that I reported 3 weeks before warranty ended I was called back for warranty w... See more
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WOW. Rang Monday, picked up a Range Rover Velar— white with rose gold and black trim, higher spec! Jonny McQuitty— did not quit on me. All questions answered. Tolerated my continuous pho... See more
I took delivery of our Renault Austral in Ballymena. Carol was very informative. She explained all the finance options and car features clearly throughout the process. I would highly recommend her.... See more
Company replied
The man who sold us this car, first sold himself. I could tell right away he was a honest and helpful man. He didn't try to sell us the car he wanted to sell, as some salesmen do, rather he sold... See more
Company details
Written by the company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme. Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore. With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.
Donnelly Group Northern Ireland
Written by the company
- Keeping the customer central to everything we do!
- Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to Donnelly Group year after year and generation after generation.
Reserve your choice online for £99*
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Contact info
Head Office - 59 Moy Road, BT71 7DT, Dungannon, United Kingdom
- 028 8772 2887
- customer.relations@donnellygroup.co.uk
- donnellygroup.co.uk
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Very professional setup and easy to…
Very professional setup and easy to deal with. Bought a car from the South, dealt with Jay, everything I emailed him he got back to me immediately. Nice people. Would highly recommend.
20 January 2024
Reply from Donnelly Group
Hi Mark, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Jay and the team at Honda/ Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent handling by Mr Paddy Magee!
Excellent handling by Mr Paddy Magee!
An amazing customer friendly fellow.
He really goes out if his ray for disabled customers!
He needs to be recognised for this I think
26 January 2024
Reply from Donnelly Group
Hi Claire, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Paddy and the team at VW Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
great service and couldnt have been…
great service and couldnt have been more helpful dealing with my disability went to great lengths to make sure i was well suited
26 January 2024
Reply from Donnelly Group
Hi Linda, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Renault Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Helpful sales executive & great service
Sean was very helpful and was always on hand to answer any questions I had. I’m delighted with my new car and would recommend Donnelly’s.
26 January 2024
Reply from Donnelly Group
Hi Ellie, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Sean and the team at Peugeot Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
I was extremely happy with my experience in changing my car
I an very happy with my experience in changing my car recently, after having my last car for 14 years.
I found the whole experience of picking a change of car and the paper work involved and transfering my old number plate to my new car a very plesant and stress free experience mainly due to the support and the professionalism of Stephen. All paperwork, and documents were ready and completed on time. Nothing was a bother to him and he was very happy to answer questions and program my radio stations and walk me though the workings of the car.
14 November 2023
Reply from Donnelly Group
Hi Dona, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Stephen and the team at Motorstore Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Darren was very helpful and made the…
Darren was very helpful and made the process very straightforward.
12 January 2024
Reply from Donnelly Group
Hi Margaret, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Bangor. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Helpful advice from friendly staff. Confident that I was treated well.
Helpful advice from friendly staff.
18 January 2024
Reply from Donnelly Group
Hi Patrick, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Reply from Donnelly Group
Hi Greg, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Suzuki Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Brilliant service
Jonny was brilliant, very friendly and helpful. He made us feel very comfortable without putting us under any pressure
12 January 2024
Reply from Donnelly Group
Hi Michelle, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Fiat Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Chris was and still is very helpful and…
Chris was and still is very helpful and a lovely gentleman (Chris in disablety)
11 January 2024
Reply from Donnelly Group
Hi Hazel, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Lovely helpful staff
17 January 2024
Reply from Donnelly Group
Hi James, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Easy process
Straight forward from choosing my new car right through to having the keys in my hand and driving my brand new car out of there.
12 January 2024
Reply from Donnelly Group
Hi Karen, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Very friendly
Very friendly, professional service from the staff with continuous updates.
10 January 2024
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Dacia Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Very helpful staff
Very helpful staff
Really good communication of all the steps to receiving my vehicle
Great waiting room facilities
2 January 2024
Reply from Donnelly Group
Hi Gemma, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Reply from Donnelly Group
Hi Phillip, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Fiat Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
I’ve been with Michael and Darren a…
I’ve been with Michael and Darren a long time and trust them - easy no fuss change
12 January 2024
Reply from Donnelly Group
Hi Trevor, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Bangor. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
Friendly professional service
12 January 2024
Reply from Donnelly Group
Hi Ger, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group
A great experience when buying a new…
A great experience when buying a new car. Every step of the way was brilliant, and upon delivery, I was guided through the controls etc. I’m delighted with the car and the dealership.
5 January 2024
Reply from Donnelly Group
Hi James, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Bangor. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Sales rep was very up front told us all…
Sales rep was very up front told us all about the vehicle the age mileage colour and all the warranty that was available he took care sorting out get are on number back on with tax vehicle
19 January 2024
Reply from Donnelly Group
Hi Angela, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
This was my 5th Honda
This was my 5th Honda. 1 Accord and 4 CRV’s.
Salesman Jay was a class act. Well done to everyone.
17 January 2024
Reply from Donnelly Group
Hi David, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
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