DOMNO. Reviews 

704
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Been buying from domno recently and these pieces have really been able to elevate my jewellery game. I’ve always struggled to find pieces that quite fit my style and taste but some how all their items... See more

Company replied

Rated 5 out of 5 stars

Just ordered my first order from here and I’m really excited about it, have heard many good reviews from my mates and this is gonna be a game changer in my day to day styling. The customer service is... See more

Rated 5 out of 5 stars

Bought from Domno Vintage because I realised I didn’t have any jewellery to elevate my outfits. When I came across their website, I really liked their pieces, so I decided to order the 7-piece bundl... See more

Company replied

Rated 5 out of 5 stars

I keep coming back because the quality is consistent, that's genuinely rare. I've ordered rings, a bracelet and now a pendant and every single piece has been exactly what I hoped for. No tarnishing on... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

WELCOME TO DOMNO. We run on good energy, community and a love for the process - always with the goal of helping you find pieces that speak to you 🗣️ What began as Domno Vintage, selling one-off vintage finds, has evolved into our own jewellery line as well as an ever growing collection of graphic tees, with new products always pending 🚀 We have now officially rebranded to DOMNO. and have now stopped selling vintage clothing completely!


Contact info

  • Unit 5, Precision 4 Business Park, Styles Close, ME10 3FZ, Sittingbourne, United Kingdom

  • hi@domno.com
  • domno.com

4.6

Excellent

TrustScore 4.5 out of 5

704 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(704)

81 reviews in the last 12 months

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Rated 3 out of 5 stars

It’s alright…

Got the 8 ball pendant. The pendant is good but the chain is ass. Customer service was good but these guys absolutely bombard you with emails if you give them your email. I got like 4 different 10% discount codes which would have been nice if I could use them in one order, but apparently you can’t even stack them.

On a side note, the founder (or one of his subordinates probably) emailed me asking for a 10 minute phone call for feedback on my pendant in exchange for a $25 USD voucher at their shop. I schedule the appointment and the dude doesn’t even bother to call me 🤦

Tldr- chain bad, pendant good, customer service good, they spam ur email and ain’t professional about it either

15 January 2025
Unprompted review
Rated 2 out of 5 stars

They don’t read your note on the mystery box

I got the premium mystery box. i asked for baggy and size large because i’m a tall guy, plus i asked for a hoodie. It’s clear they don’t read the note which they ask you to write about your style because i received some slim fit trousers and a ratty blue t-shirt. Massively disappointed. The necklace was nice though but not for 60 quid.

10 January 2025
Unprompted review
DOMNO. logo

Reply from DOMNO.

Hi Jay,

This usually does not happen and our stylists must have missed the request. Please do send the full box back and we will re-pick it and 100% include a sweatshirt in the next one as well as a baggier pair of jeans.

So sorry for the inconvenience.

Thanks,
Dom

Rated 1 out of 5 stars

I ordered a mystery box worth 80 pounds…

I ordered a mystery box worth 80 pounds and a mystery item, I got a dirty blue adidas fleece and got a light blue pair of shorts that did not go and had a few brown stains the top size wasn't correct and the jewellery was very small and really thin it didn't look like it was worth anything and I was expecting to he styled nicely then for that to show up at my door I had a shock when opening it

16 December 2024
Unprompted review
DOMNO. logo

Reply from DOMNO.

Hi Junior,

Really sorry to hear you weren't happy with your box. As you know, we just reached out to you asking how we can help. We rarely get our mystery boxes wrong, so this is surprising when it does happen and we want to do everything to make it right.

Please go ahead and ship the box back, and we'll exchange it with items you're more excited about. We're looking forward to getting your style just right.

Thanks,
Dom

Rated 5 out of 5 stars

Amazing

Amazing customer service, quick shipping, and really high quality jewelry for a great price. Can't recommend them enough!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Got my hoodie this morning

Got my hoodie this morning, fantastic condition. Arrived just 48 hours after ordering, can't complain at all really good service all round

25 June 2024
Unprompted review
Rated 2 out of 5 stars

Broken jacket, overpriced for what you get…

Bought a mystery box worth 160 pounds and paid extra for delivery. Package was a day late, the Nike jacket that came in my box had a faulty zip and broke as I put it on for the first time. T shirt was oddly stretched around the neck area. The only thing I liked in my box was the hoodie and jeans. But for the price I paid all in all I believe I lost out in a lot of money here.

20 November 2024
Unprompted review
DOMNO. logo

Reply from DOMNO.

Hi Xander,

As you know I reached out to you as soon as you posted this and you'll be shipping the items you didn't like back. This rarely happens so when it does we like to make things right as soon as possible.

Will be sending you replacements out asap :)

Thanks!
Dom

Rated 5 out of 5 stars

I've placed orders twice so far

I've placed orders twice so far, and I've been amazed by the mystery outfits. Both times, I received top-notch Nike and Ralph Lauren pieces which i wear all the time .The customer service has been exceptional too!

20 June 2024
Unprompted review
Rated 1 out of 5 stars

A downhill experience over time

I have been a customer of Domno Vintage for many years and it is very disappointing that it has gotten to the point where I feel compelled to write this review.
I used to buy garments that I would select myself from the website, and I had several positive experiences. Prices were fair and delivery was of a high standard, it became my go to website to view and purchase vintage clothing with some decent discounts on offer through the loyalty scheme too.

When the mystery boxes became an option I was excited to try them and I signed up for premium mystery box subscription service. The first box arrived and the items were decent, I was hoping for clothes that were nicer but they fit and they were fairly suited to my style profile. One of the items of clothing, a pair of jeans didn't fit me so I returned them with some more detail regarding sizing preferences. I received one more mystery box around the same time as the replacement trousers. The second mystery box was less satisfactory than the first one in terms of standard of clothing, which led to me cancelling the subscription. There were also a pair of trousers in the second box that again were too small, so another return had to be done.

The replacement pair of trousers I received for my first return again did not fit. Thankfully the replacement for the second return did fit and matched my style profile. I have had to return three different pairs of trousers over the last few months as they have repeatedly not fit me despite specific sizing preferences being provided. There was also a significant period of time that passed up until earlier this month where I heard nothing regarding my replacement garment, and upon investigating by messaging the Instagram page I was informed that they had forgotten to send me my replacement.

The most frustrating part of this process, has been the repeated mislabelling of parcels resulting in me being charged €35+ of completely unnecessary customs charges (a conversation with a local postal office worker revealed if the parcels are labelled correctly that custom charges are not necessary for replacement items of clothing as they are not new transactions). I made an effort to communicate this with them after the 3rd charge and was told that the message had been passed on to Dom, the person in charge I assume. This evening I had to pay my 4th unnecessary customs charge for a t-shirt, when what I originally (~5 months ago) wanted was trousers.

Overall a thoroughly dissatisfying experience with a company I will be avoiding from here on out. The problems were all avoidable and although the customer service displayed by one employee Mia was without fault, a very careless way of going about business leading to this bad review.

TLDR - Mystery boxes poor, replacement garments mislabelled leading to unnecessary customs charges, replacement garment apparently forgotten about before inquiry, ignored requests to label packages correctly.
Avoid if you want a reliable, straightforward purchasing experience.

18 April 2024
Unprompted review
DOMNO. logo

Reply from DOMNO.

Hi Jack,

Thank you for your detailed feedback and years of loyalty to Domno Vintage. I deeply apologise for the issues you've experienced with our mystery boxes, the recurring customs charges, and the delayed replacement jeans.

These problems should never have occurred, and we take full responsibility.

We've since added changes to our replacements to prevent future customs charges. Your issue with jeans sizing has also made us reassess our jeans purchasing for the boxes and so this hopefully won't happen going forward.

We value the trust you've placed in us over the years and hope to have the opportunity to regain it again.

Thanks,
Dom

Rated 5 out of 5 stars

amazing!

it was awesome all the clothing came in amazing the shipping was good and the quality is even better i also love the smell of the sweater i got loll

9 August 2024
Rated 4 out of 5 stars

Really cool :)

I really loved the selection and the clearance sales they have; the customer service is pretty great but took a few for them to respond. It might be time zone differences and working hours, but overall it’s great. I wouldn’t recommend the mystery boxes from other reviews—so just buy your fit if you’re looking for something specific.

31 July 2024

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