Domestic & General - US Reviews 

Domestic & General has been a nightmare. My Whirlpool washer failed in under 2 years, and Whirlpool recommended D&G. It's now been over a month with no resolution. The technician said it wasn't economical to repair, but D&G keeps claiming they haven't received his updates while also telling him not to call or they'll close the case. I've called 10–15 times, can't reach a supervisor, and have spent over $100 at the laundromat. Terrible customer service and endless runaround.

Hard to get ahold of. Waited on the phone for over an hour. No accountability. I’m having to go else where to get my appliance fixed.

They never do repairs properly, then they leave without doing things right, and when you call to make another appointment, they give it to you 2-3 weeks later.

They did not disclose information about cancelling their useless extended warranty would cost between $200-400 dollars. I got a technician sent out to replace a part which he did and it only washed one load and quit. Domestic and general will not contact the provider for you they make you do all the work to make phone calls to get things worked out between them and the provider versus them calling to get it done quickly. Its been over a month without a washer. I paid for this plan and still have to go to the laundromat to pay more money to wash which I've had to do all month and now have to do so again because I can't cancel until they deem my washer unfixable then I can cancel the plan without reprecussions. Until then I'm stuck with a broken washer because it's something in their computer system that's messed up. There is so much more to it but I'm to frustrated and upset with their lack of communcation but eagerness to take my money. Thier extended warrantey is not worth the massive headache it offers.

Absolutely terrible experience! I signed up for the warranty because the company stated that they could fix my dryer within 3 days so I signed up. Big mistake. They use a third party company to fix the repairs. I told them initially what part needed to be repaired. The third party company on the day they were supposed to come out, rescheduled the appointment to the following week so I had to wait another 7 days just for them to come out. On the day of the new appointment, the technician did not come during the window they had scheduled which I stayed home for. I had to call multiple times to get someone to come out because no one answered. Then after calling a technician directly, he came later in the day. Then the technician stated that they could not fix my dryer and needed to order the part that I had already told the company during our initial call. We waited for the parts to come in for about a week. When the parts arrived, I contacted the company for 2 days and was ignored and could not even schedule an appointment for them to come to actually fix the dryer. After, 3 days of calling, they let me know that they would not be able to come fix the dryer until another 2-3 weeks later. Because that was too long I told them to cancel and that I would need to go with another company. That third party company lied to D&G and said that they fixed my dryer during the initial appointment. Now domestic and general won’t cancel my plan, even though their policy says that if they don’t fix your appliance within that first appointment, your plan is now void. Because the third party company lied and said they fixed, D&G have not cancelled my plan. I have evidence that their third party company did not fix my dryer and that I had to pay additional money to get a different company to fix it. Terrible customer service, terrible warranty. Would NOT recommend.

The repairman was on time, made a courtesy call to let me know he was on his way.
Listened to me and inspected my refrigerator and ran some tests. Told me what I needed. Came back and solved my problem.

Timely, friendly, knowledgeable, and quick!

Do not purchase an extended warranty with this company. They will find a reason to cancel your policy when it comes time to help you. You’ve been warned.

They say they are here to assist but they’re not. The terms of the plan do state, to be transparent, that if parts are not available they can cancel your policy. They literally had a part sent to the repairman’s apartment and it was “stolen” and there are parts shown as available online but yet the claim no parts are available. When calling them to discuss they said the policy has been canceled and there’s nothing they will do. Avoid this company.

Timely scheduling, efficiency, polite workers. Explaining everything, and every step to secure a repair. I have used this company several times in this year. When I call for the repair the wait time, is next to nothing. Three times this years alone I was very pleased with the results The workers were the best, polite, clean-up after, and explain so you can understand what the problems was and how repairs was completed
Thank you

This company is a scam! A tech came to my house and said they needed to order a part for my fridge. It has been a month and no one ever reached out to me. I contacted them to see the status and they told me a part has been shipped. I called back the next because I’m having issues with my fridge again and customer service said that the part is on back order. Don’t believe nothing they tell you! No one called after they promised so many times and customer service never address the issue.

The repair person was on time, professional and knowledgeable.

The technician was very competent and knowledgeable in his trade and gave us complete confidence in his ability. I would also like to point out that he was both helpful and friendly. I would highly recommend their service to anyone considering.

Don’t waste your money with Domestic General. They will take your money and screw you over. We have a Kitchen Aid dishwasher which we carry a warranty plan with Domestic General. On May 8 we called about a problem with the door. They sent Diamond Factory Service to our home on May 22 to repair it. The technician found what was wrong and when he looked up the part, it had been discontinued. Whirlpool had a replacement part number which he said does not look like the correct part but he ordered it anyway. When it came in he called on May 28 and told us that it was not the part needed. Whirlpool no longer has the part to repair our dishwasher. Diamond Service reported this to Domestic General. We talked with Domestic General on June 1 about replacing the dishwasher since it was not repairable and Alom was going to pass it on to higher management and we would hear back in 3-5 days. On June 12 we talked with Celeste at Domestic General at 8:30 in the morning and was told that they were still looking for the part. We were then connected to Whirlpool where Nikel told us that we needed to talk with Domestic General and she connected us back to Domestic General with Destiny who told us that Vickie would be calling later that day to take the next step towards replacement. Our case was assigned to Vickie. She did not call. We waited all of Monday hoping that she would call, which she did not. We called Tuesday morning and was told by Eric that only Vickie could solve our problem and they would send her a message to call us later that same day. When we did not hear from Vickie, we called again on Wednesday morning and was told by Shoshanna the same thing. After not hearing from her again we called Thursday morning and again told by Glenda that only Vickie can help us and she would have her call. We have warranty plans on both our dishwasher and refrigerator and at this point can’t see why we do since Domestic General is not honoring the plan.

One of the worst experiences with a warranty provider that I have ever had. They failed to provide the correct information to repair providers multiple times resulting on canceled repair calls and weeks of delays. Their customer service reps would consistently claim that they had no ability to resolve these issues, directing me to manufacturer or the repair company (who would both refer me back to Domestic and General). I would not recommend this company to anyone. I felt as though I had fallen prey to a scam.
Update (7/02): Now I am getting the runaround for my cancellation and refund. Not only was my initial refund not sent, they continue to charge me. When I reach out to them, they give me the standard "Your request will be processed in 7-10 days." even though that was the same answer I was given weeks ago. This company is shameless.

Scam cumple just warranty but no cover aney thing than cancel if self in no mack money

The process to set up an appointment was easy and seamless and a technician was dispatched very quickly. The technician was on time, friendly, professional and extremely knowledgeable! I would highly recommend him and the warranty company!

Seems like a scam. I set up the account through whirlpool. None of the information I submitted on the online portal got communicated to the service provider. The online portal gives error messages when you try to track status. Spent 35 minutes on the phone to be put on hold and have the call picked up by someone who asked to start over.

The technician was very knowledgeable and was able to resolve the problem quickly. He was also very nice. :-)

The service tech was knowledgeable, competent, polite and careful. His company kept me posted on a supply-chain delay. It's the best service I've ever had!!!