Domestic & General - US Reviews 

I was sold a Warranty when I called to have my KitchenAid Dishwasher repaired. I was convinced that for the one year of Warranty at $35.99/month, a repair person would be out quickly (and he was to diagnose the problem) and if repair could not be completed, I would be given a NEW replacement dishwasher! So, I bought the warranty. A month went by - no repair, yet; a second month went by - no repair was scheduled, yet so I called the Technical Service number. The poor D&G tech service agent was appalled my parts were not in, and my dishwasher had not been repaired. He told me to return the call if I didn't hear from them within a week - he was expediting the request. Today, I get a call - part was not available, they would refund my 3 month payment for the warranty and that was it! No new dishwasher, no repair of the 8 year old KitchenAid, nothing! I tried calling and was 14th in the call-line... I'll get my own. In the depth of the warranty contract it says should they have to replace your dishwasher, you are responsible for the installation and disposal of the old dishwasher! Ha! I'll get my own...

same story with many other reviews....A repair is scheduled. No one shows up. No one answers the phone at the repair company. We called 8 times D&G and they tell you the same song with the same words; we can not cancelled the old appointment. we must crea a case and it takes some time to resolve....A month later no resolution. Waiting for a supervisor to call us. We will give them 5 days till we report them to BBB and call our Lawyer to get our money back and pay what ever we get charged from a local repair shop.

Really bad service. I purchased a plan 10 days ago for repair or replace of my microwave for $31/month per 12 months. Then I called them since my microwave is broken and now they can not repair it. Since they can not repair it they are going to cancel the plan and refund me the money. And still with no usable microwave. Totally unacceptable.

The repair man came to fix the ice maker and was very knowledgeable and helpful. He diagnosed the problem and had to order the part. When he came to put the part in he found that it didn't fix the problem so he decided to replace the motherboard. That part came in quickly and he replaced it right away which solved the problem. I was so thankful that he was thorough in his investigation and repair. I will use you again and am so glad I had this coverage! The refrigerator is only 2.5 years old so didn't expect a problem this soon.

It was easy to get my washer fixed and the repair was fairly quick 4 days.. communication was good as well.They came when they said they would and fixed my washer.they even called when they were on the way to my house..went awesome!

Everything, technician was polite and knowledgeable. Party was ordered and he came by 1 week later and installed the new ice maker and it’s working greats

I'm going to start on a positive note. They did send me an email to say the service, that I had not used for the whole year and yet paid for, was coming up for renewal. I will give them that. Many recurring charges are not announced in advance so I do appreciate that. And the lady who helped me cancel was very nice cancel. so there is that.

A year ago I signed up to have my daughter's washer serviced. The next available date was 10 days out and I understand that. The problem came when the guy they sent didn't fix it. He was there 15 minutes, said everything's good to go and yet when we tried it after he was gone it didn't work. I immediately tried calling and could not get through to him left several messages. These messages were never returned. I tried to reschedule which was a pain in itself. The earliest time he had (apparently the guy doing the service was the only one in my area) was two weeks away. That means with a large family and a lot of laundry she was going to be over 3 weeks without a washer.

I called Domestic & General numerous times and they were no help either. The best they could do was that appointment two weeks away that I had already booked. So I escalated up the chain to cancel the contract because nothing had been fixed even though the repairman had signed off on it. We had not signed anything.

I was informed the only way to cancel was to pay a cancelation fee which was over 2/3 of the whole contract. No matter the circumstances they said that was the best they could do. Luckily, I was in a position to buy a new washer, which I did, and just ate the contract for the year. I wasn't gonna hassle with them any longer.

Needless to say I will never do any business with them again! And before I do business with any other extended service warranty people I'll make sure to do the research and make sure it's not another name for them. If I find them doing business other names, I will leave this same review.

Paradise was excellent they handled my dryer and repaired what was needed . Thank you Domestic & General .for the support

Alta Loma residents

Like always, amazing service!

Service tech was on time, knowledge and fixed my kitchen aid dishwasher. Was so happy that we got a tech that explained what the problem was and promptly repaired the dishwasher. Highly recommend D&G.

I have had a domestic general policy in washer and refrigerator for quite sometime. I have had out their service providers at least 10 times (documented) to fix the same problem since 2022.
The problem evidentally cannot be fixed.
I want a new washer please! G and R appliance one of their service providers
Does not answer their phone . I called and left numerous messages to return my call and they do not! Their service people were scheduled today 9-5 and no one showed up. How rude and unprofessional not to answer the phone
Or to call to say you’re not coming. I waited all day from 9/5. Now I have to wait for another spot and this case has to be closed. Domestic has to make it much easier the process seems antiquated! I need someone out to my home soon. I am over 70 and cannot be lugging laundry to a laundromat or someone else’s house. I paid over 800 for this digital washer with removable spinner. My son and daughter have the same and never a problem! Please help me up get an appt soon! Thank you
A long time customer of domestic general. The reps do not make it easy to speak to a supervisor or manager. Totally aggravated!

Repair was scheduled faster than I expected. Parts arrived within days and repair tech Rasheed King was amazing. Highly recommend!

Service Tech Brent was great. A job well done.

Called on a Thursday and got an appointment for next Tuesday and technician came and fixed the issue.

While we had to wait a few days (our schedule issues not the repair team); our repair associate notified us that he would able to arrive earlier. The associate Malachi was very professional, polite, knowledgeable and respectful.
Just took a few tweaks to get our dishwasher repaired.
We have always had good service with A to Z re pair team.

Excellent service. Service man was very helpful and professional. Answer any question I had and went above and beyond to make sure my problem was fixed.

I called for an clock issue we were having with the stove clock, We had a technician within a few days. The technician did a great job of fixing the clock issue.

Easy access to agents. Fast response. Very well satisfied.

Gab was excellent. He was very knowledgeable about my problem. He fixed it quickly and was very friendly. I would recommend him. I’m glad I have this insurance. Charmara MahanRatliff