Dollar Tree Reviews 637

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the staff, describing them as rude, unhelpful, and having poor attitudes. Customers also frequently encountered issues with customer service, including concerns about pricing practices, managers being unprofessional, and difficulties with returns. However, some customers also noted that certain locations had friendly and helpful employees, with well-displayed merchandise and good upkeep. A few other people also felt that despite price increases, some deals could still be found, and new merchandise was regularly available.

What people talk about most

Staff

Reviewers mention negative feedback about staff. Many customers report encountering rude, unhelpful, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers appreciate the... See more

Price

Clients share ambiguous opinions on price. Many customers express dissatisfaction, feeling that prices have... See more

Location

Consumers find location to be ambiguous, with experiences varying greatly depending on the specific store.... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment. Customers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Rude Cashier named Dorothy (located in Pleasanton, Rosewood Drive CA) does not bag items and will make insulting comments like "Your bag is dirty." If you cannot bag you can politely tell that to the... See more

Rated 2 out of 5 stars

I walked out with an extra damaged can as Scott from Marks Street in Henderson, NV, as I told him don't want that damaged can but he did it anyway on top of the other customers before me were spoiled... See more

Rated 2 out of 5 stars

Well. Dollartree needs to re-name itself nothing for a dollar tree. Ever since they were bought out they have been working to change themselves from a true discount store. And the truly cheesy thing t... See more

Rated 2 out of 5 stars

I utilize dollar tree alot for cards - birthdays, anniversaries, holidays - but there is no consistency on the cards being stocked. Went in yesterday and was disappointed to see the card area agai... See more


Company details


Contact info

2.2

Poor

TrustScore 2 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales associate at my particular…

The sales associate at my particular Dollar tree in Port St Lucie on US1. She was an angel for me today. Her name is emmanuela and she was so kind to bring my bags out for me. so I can make it out to the car. I just had hip replacement two weeks ago and I'm not even supposed to be driving or walking around as much as I did.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great exp at Dollar tree

Went into Dollar tree in Eastgate today to buy a few things and I would just like to say that I found the staff very very pleasant it was around 9:30 in the morning on August 27 and I found the staff to be very pleasant with a great sense of humor. It seemed that they got along very well together because they were laughing and smiling but working hard still.. everyone should be like those guys. I wish I would have gotten all of their names but I did get one guy's name who was Sam he was very helpful. Thank you Dollar tree I will start going to this one for my dollar needs even though the beechmont one is closer.

27 August 2024
Unprompted review
Rated 1 out of 5 stars

I bought what I thought was Polymer…

I bought what I thought was Polymer clay. It obviously isn't polymer clay. It didn't specify on the package what type of clay, but it is sold like polymer clay. The clay did not dry and in research it says to bake polymer clay at 300°F for 30 minutes. I spent all day making things, and it melted all into one big puddle. So much work for nothing.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Cashier refused to pick up money from me on his counter

As I was checking out, I always try to do exact change. So I laid a $20 on the cashier's counter and searched for the change. As I got it, I put it on the $20 bill. He looked at it on HIS counter and said "out of respect to you, you must place it in my hand." Are you kidding. It was right there on HIS counter and he refused to pick it up. A manager/supervisor walked by and I asked her is he kidding. She looked at him, shook her head, looked down and walked on. He actually refused to take the money off his his counter and made me repick up the money and place it in his hand.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Very cordial employees

Every cashier I have had is always cordial. My issue is that the employees must do stock at the same time. They run back and forth their entire shift. It's ridiculous how much work is expected of them. BUT >>> The store (Eustis Florida) is always clean, clean bathrooms and well stocked.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had a quick run to a Dollar Tree in Colonial Heights Va. near SouthPark Mall. It was very busy however all associates were pleasant. Kaylee, who I found out latter was the manager on duty, was called to the front. She helped the cashier and came to help an elderly customer who could not stand up much longer. Kaylee provided a chair while the customers product was being scanned. The customer gave Kaylee permission to use her card to purchase her products. The customer was with a cane as well so Kaylee very eagerly offered to assist the elderly customer to her car. My heart was so full to see that. This act of genuine kindness made the customer shed tears of gratitude You need more leaders like Kaylee. -Happy Customer

16 August 2024
Unprompted review
Rated 1 out of 5 stars

Why do Dollar Trees have Public…

Why do Dollar Trees have Public Restrooms? I mean I am from the restaurant industry and I know that restaurants must have restrooms if they serve food that is eaten on the premises. Though Dollar Tree sells ready to eat food, that doesn’t count. They don’t have tables and chairs for dining.
Well I was trying to post a picture of the restroom I encountered today but it won’t allow me to post it here. You can’t even imagine the mess that some homeless person left for the employees to clean up. I mean smeared on the walls and the floor, gross, just gross. The Homeless person likely had AIDS and/ or Hepatitis. Did you know that your local Dollar Tree employees are required to clean those bathrooms? With no protective gear, no less. So again I ask the question, why do Dollar Tree stores have public restrooms?

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Unfair situation

I love the Sullivan store. The only thing is, there is an employee named Jessica Teel. She is a cashier but she is training the merchant manager Gina how to do things as a merchant manager but Jessica only receives cashier pay. She applied for the position but was told that she had a misdemeanor in 2021 so she couldn't have the position. It's not fair to her to be doing the work of a merchant manager but can't actually get the position. Now she has to train everyone in the store how to stock. The DM says she can't doing anything about it but couldn't someone higher up look into the situation? Thank you for your time. Excellent store.

3 August 2024
Unprompted review
Rated 1 out of 5 stars

Dollar Tree Cranberry Cocktail, Had Menstrual Blood!

I recently bought a carton of Allen’s Cranberry Cocktail Juice, that contained, mentrual blood!!!. Yes!. You heard me right, with the blood clot and some kind of paper, or membrane, also in the container. I took pictures of it. I had bought this product, recently, from a Dollartree store, at 1224 Dundas Street, in Mississauga, Ontario, Canada and their response, since I had also contacted them about this, (Which they also witnessed, for themselves), was less than receptive. I am going to sue both Dollartree and Lassonde, a Canadian owned company. I have not contacted, the owner of Allen's Cranberry Cocktail Juice, as yet, Dollartree's response, was disgusting. They refused, to do a recall and to take the remaining, boxes of cranberry juices, off of the shelf, at the store. I was so f--k--g traumatized, it's not even funny. Avoid buying any kind of juices, or food products, at Dollartree, stores. And also since this is a Lassonde's product, avoid their food products, especially cranberry juices and other kinds of juices, as well. You will end up drinking, menstrual blood, that is contained, in their products.

18 July 2024
Unprompted review
Rated 1 out of 5 stars

It's not Dollar Tree anymore

The store is no longer Dollar Tree, less $1.25 items then ever. Dollar Tree plus worked, but this multi dollar tree does not. Far less room on the shelf for $1.25 bargain deals, the employee's are miserable with less hours. They (the employees) say it's because there's no room on the shelves to put anything.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

I can tell you what went wrong..

I can tell you what went wrong... THE MANAGER AROUND 3:00 CLAIMS THAT SHE IS A manager ha... she was rude disrespectful couldn't get her name what so ever but so rude to me infront of my kids which I don't teach my kids to be mean to others or disrespectful at all.. but to ack out like that is not ok and this store I was at was in Fairfield area... lost a customer for sure

21 July 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware!

Buyer beware!
I just left the store and I feel I was tricked. The cashier, Chasady, asked if I would like to donate $1.00 to a children's charity. Of course I will. When I get back to the office, I see that I was charged $3.00 for MP Ult Clean Washable Crayons. There is no $1.00 donation. I'm not sure if this is a Dollar Tree scam or mistake. When I try to call the store to speak to a manager it goes to a voicemail. I'm of course not going to go back for a solution, but I will review my receipt if I shop at this store again.

19 July 2024
Unprompted review
Rated 2 out of 5 stars

Manager harassing MRDD

How come a manager is getting away with taking advantage of metaly challenge person when I use to deal with them and harassing them threatening better understand and when I ask were something is not showing me were something is overheating makes me want to go talk to the media corporate do not same to care about this store #7729 making me feel uncomfortable in the Wichita ks area

17 July 2024
Unprompted review
Rated 1 out of 5 stars

I went into the Dollar Tree in Gillette, Wy to get a few things.

I went into the Dollar Tree in to grab a few things on my way home as soon as I walked in the front door, I heard the Store Manager belittling an employee right in the isle in front of other customers, and his fellow co-workers. This isn't the first time I have been in there and heard this store manager yelling or cussing at employees over who knows what. I have worked in the service industry for a lot of years, and I have learned that if you're going to yell and scream at employees do it behind closed doors don't do it in front of customers or fellow employees.

8 July 2024
Unprompted review
Rated 1 out of 5 stars

Steals my money

I placed an order with Dollar Tree and most of the items were out of stock. I got a call informing me of this and canceled my order. On the call I was assured I would be refunded my money.Dollar Tree charged $15 to my credit card. I called Dollar Tree requesting my money back. They told me that I had to call instacart for my refund. my bank transaction merchant says Dollar Tree and provided the contact number. The customer service agent was of no help an would not refund my money. Dollar Tree is a scam. They DO NOT care about their customers. Save your time and money and go to a reputable place where customers concerns are heard!

8 July 2024
Unprompted review
Rated 4 out of 5 stars

The Dollat Tree Stayed True to its Customers above all else!

I really like the Dollar Tree b/c of the fact that just b/c everyone else was raising their prices to RIDICULOUS amounts, the Dollar Tree stayed true to its customers by keeping their prices reasonable, and the same at $1.25 for as long as they could.

That being said, they are starting to raise their prices now, first from a $1.25 to a $1.50 and now $1.75. At least it's by a quarter and not $2-$4 all at once.. but one thing I have to say is, let's be honest, most of the items in there aren't worth anymore than that b/c of their quality.
I'm not complaining, b/c it's still low prices compared to the Dollarama which is just out of control!
If the Dollar Tree hikes their prices anymore though, I'm afraid I'm just not shopping there anymore b/c it'll start to become not worth it.
I think the person who came up with the idea to price everything at $1.25 is a genius b/c a person can go in there n drop $40-bucks EASILY!
At the Dollarama on the other hand, a person will contemplate whether they really need the items or not.
Just my thoughts.

22 June 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look