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Wish I had checked out the reviews on here first before ordering from D&G as I too am still waiting a refund over 21 working days since they emailed to say my item was delivered back. Emailed and emailed to have the same response that they will chase the refund but they never actually answer a question. I have now had to contact my bank to get my refund back. Second designer company that has awful customer service
I purchased the DGLimited Portofino sneakers in March. The sneakers are beautiful with painted flowers on the side. After wearing them twice, the pattern started wearing off. When i contacted the customer care, they answered that there is no defect and that i must applied chemicals or exposed them to water.
Don't waste 795 euros on these bad quality sneakers, you will be disappointed and they're not worth it
The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25. It is now 26 September 25 and I have still NOT received my refund.
The customer service team is extremely unhelpful and I continue to receive a "we've received your return order and a refund will be made soon". When I ask for a refund date, I receive the same email!
I also issued a complaint 9 days ago, and to no surprise, I've received no response from Dolce & Gabbana.
My bank has now intervened to fight for my return.
What a disappointing experience as I love the Dolce & Gabbana brand but I will no longer shop at: dolcegabbana.com
It was fake perfume just a water in there
After ordering expensive items from D&G the parcel eventually arrived in a damaged state, which was partly due to FedEx but also due to the poor packaging used.
After trying the items I decided to return them and after over 2 weeks the parcel is still with FedEx and I’m still awaiting a refund!
I have contacted D&G on numerous occasions but they appear helpless. As the postage was free they are responsible for the item.
So be very careful when buying direct from D&G, there customer service is very poor, not what you would expect from an high end product provider. If you need your funds returned in a timely fashion I would shop elsewhere!!
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