We were approved by Grant the sales rep for Rayleigh and from start to finish he was very knowledgeable and efficient in his work. We were not looking to change from our sumup but Grant pointed out th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
8 community pharmacies, 10 terminals. No issues, impeccable service, have delivered systems to us with days notice in some instances and have worked relentlessly hard. Customer service level l... See more
Company replied
We recently switched to Dojo and the difference it’s made to our business has been amazing. Owen Toller made the whole setup process simple and stress-free, always on hand to help with any questions... See more
Company replied
Luke from DOJO was excellent. What a difference from our previous supplier. Great rates, First class terminals. Easy and simple App next day payment. We should have changed earlier, I cant recommen... See more
Company replied
Company details
Written by the company
Accept card payments and get your money fast with Dojo. Our tools and services help business owners focus on achieving their goals. Take payments face-to-face, over the phone or online with our virtual terminal and manage and measure your transactions with the Dojo app.
Contact info
The Brunel Building, 2 Canalside Walk, W2 1DG, London, United Kingdom
- 0800 044 3550
- support@dojo.tech
- dojo.tech
4.2
Great
6K reviews
Asks customers to review
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Reply from Dojo
Hi, thank you for your wonderful five-star feedback! We are so happy to hear that you are very pleased with our service.
As a business owner that conduct my…
As a business owner that conduct my business with Dojo I'm quite happy and satisfied. They also respond effectively. Highly recommended.
10 August 2026
Reply from Dojo
Hi, thanks for your five-star feedback! It's great to hear that you are satisfied with our services and that we respond effectively. Thanks for the recommendation!
Excellent service and amazing support…
Excellent service and amazing support so far. Thank you.
8 August 2026
Reply from Dojo
Hi Emma, thanks for your five-star review! We are so happy to hear that you've received excellent service and amazing support from us so far. Thanks for choosing Dojo!
Emma was absolutely brilliant in…
Emma was absolutely brilliant in helping me set up our credit card payments. She was very friendly, professional and made the whole process simple and easy. Excellent customer service — thank you, Emma!
10 August 2026
Unprompted review
Reply from Dojo
Hi Ali, we're so glad to hear that you had such a positive experience setting up your credit card payments! It's wonderful to know that the process was simple and easy for you. Thank you for your feedback!
The card machines are really easy to…
The card machines are really easy to navigate. The rates are competitive and the customer service has been spot on so far.
10 August 2026
Reply from Dojo
Hi TJ, we appreciate your kind words about our customer service! We're so happy to hear you find our card machines easy to use and our rates competitive.
Emma Mogg is the best
Emma Mogg is the best. She is always available, always helpful. Amazing job
10 August 2026
Unprompted review
Reply from Dojo
Thank you for your wonderful five-star review! We are so happy to hear that our team member provided such amazing and helpful service. We truly appreciate your kind words.
Dojo have been a great company to work…
Dojo have been a great company to work with. Very approachable and always quick to respond to any query we may have,. Thank you to Paul
25 January 2026
Reply from Dojo
Hi, thank you for your kind words! We are so happy to hear that we have been a great company to work with and that we are always quick to respond.
Excellent communication with jp…
Excellent communication with jp mongovi. Top Man.
However there have been too many emails from Dojo
21 July 2026
Reply from Dojo
Hi Hilary, we're glad to hear about your positive experience with our team member! We appreciate your feedback regarding the email frequency and will review our communications.
Reply from Dojo
Hi Faizal, thank you for your lovely five-star feedback! We are so pleased to hear that you experienced excellent service and are happy with your machine. Welcome to Dojo!
Everything works well the machine
Everything works well the machine, the sidekick software very smooth.
However we discovered that payment links that we send to our customers have a totally different rate of charges, I would recommend that you investigate these before committing yourself to a contract, because it is not obvious that you will be charged extra for payment links.
7 August 2026
Reply from Dojo
Thanks for bringing this to our attention. We'd love to discuss this in more detail, so we've tried to reach you this morning. Unfortunately, we couldn't get through, but we will try again tomorrow.
Reply from Dojo
Thank you for your wonderful review, Sharon! We are so pleased to hear that you found our setup easy and our service helpful. Your satisfaction is our top priority!
It’s very quick and easy to use
It’s very quick and easy to use. Rates are good too
Help desk is always answered by a human being not a bloody robot!
8 August 2026
Reply from Dojo
Thank you for your fantastic five-star review! We're so pleased to hear that you find our service quick, easy, and that our rates are working well for you. It's also wonderful to know that you appreciate speaking with a real person when you need help!
Reply from Dojo
Thank you for the five-star review! We're glad to hear you appreciate our efficient transactions and competitive commission rates. Thank you for your feedback!
Reply from Dojo
Thank you for the positive review. We're happy to hear that receiving payments is now a smooth process for you! Welcome to Dojo!
Very very poor service still waiting on…
Very very poor service still waiting on money being returned to me will not use you anymore .
It is now 23rd of August and I am still waiting to be paid and still waiting for somebody to contact me this as been going on since to 23rd July very very poor.
23 July 2026
Reply from Dojo
Hi Gary, thank you for bringing this to our attention. We want to look into this as a priority, so we have tried to call you today. We weren't able to get through, so we'll try again tomorrow.
Reply from Dojo
Hey, thanks for your five-star feedback! We're so glad to hear our card machine is working well for your business. It's great to have you on board!
Great experience working with them for 4 years.
Great experience with dojo , working with them already 4 years.
7 June 2026
Unprompted review
Reply from Dojo
Hi, thanks for your five-star review! We are so grateful for your continued partnership over the past four years. Thanks for choosing Dojo!
I'd leave zero star if I could
I'd leave zero star if I could. This is only negative review I've written as I don't normally agree with leaving them.
A rep came to see me cold call 5-6 times. One morning I even had to say 'not now please I can't talk about this again unannounced, I don't have time. Not a great start. After time looking at the fees, I arranged a time for him to come in and chat. I agreed to sign up. One hour spent setting the machines up with him. The next day I spent more than half a day trying to get the machines to connect to my epos, I even contacted my pos provider and dojo to see what I was doing wrong. Guess what, my pos doesn't integrate with my pos provider so we had to cancel the account. So 6 cold calls, and way more than half a day wasted.
But now I needed to return then machines but didn't have time, so I asked Kwame to come and pick them up. No response. I left a negative review here, I get a response. He came to pick the machines up, and asked me to remove the review, I removed the review. This all happened over a period of a few months. Then this week I have an email from dojo saying my free trial is expiring and I will be charged, I have to phone dojo to explain again.
Then today I have an email saying I will be charged £176 plus VAT for the non return of the card machines! So I have to call dojo again to explain again and get these charges waived! And even more time wasted as I've had to re write my review after deleting upon request. I run a small business on my own, I do not have this kind of time and stress to waste. DO BETTER
7 August 2026
Unprompted review
Reply from Dojo
Hi Dan, thank you for bringing this to our attention. We can see that you have recently been in touch with our specialist team, who are investigating this for you and will be providing updates as they become available. Please don't hesitate to reach out if we can help with anything else.
The old Business Portal is not working
The old Business Portal is not working, send an error code, the new one is also not working.
Not able to download the invoices.
4 August 2026
Reply from Dojo
Thank you for your time on the phone this afternoon, Doina! As mentioned, please reach out if you are still unable to log in so I can escalate this further!
Staff on the phone whenever I ring are…
Staff on the phone whenever I ring are very helpful
31 July 2026
Reply from Dojo
Thank you for the lovely review! We are happy to hear that our customer support team has been very helpful whenever you've called. We appreciate your kind words!
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