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2.7
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Bought a Doheny Brand inground pool pump, model 72748; after less than 50 hours of service, the electrical motor actually caught on fire. Had a one-year warranty. Was told it did not cover shipping after 3 months. Cheap Chinese made crap in my opinion. Bad product sold by a good company!
I had an initial bad experience and wrote an unfavorable review, but the company called me and made it right. I will certainly do business with them in the future because of what they did.
Ordered a Robotic pool cleaner Doheny's brand arrived DOA , requested replacement was told unit had to be returned first ,ok fine , sent unit back same day ,Monday , and placed another order , charging another $550 .., unit was received according to FedEx tracking on Friday morning at 8:15am , but wasn't "checked in" until the following WEDNESDAY , I was calling daily for the status of the refund ..only to be told receiving is "very busy" then accounting who handles refund is staffed by 1 person and she is "very busy" ..here it is the following Thursday and I'm still waiting for my $$ ... BTW the 2nd Robot works fine BUT in light of this ..next time Amazon or local pool store
Dohneys customer service called me after I wrote a less favorable review on a pool cover that had fallen apart after one use. We had contacted them, sent a section for review, no cover sent to us for replacement. Sounds like it was a system/inexperienced issue. They sent me out a new cover that day. Now we are back to 5 stars! Thank you
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