Disappointing Product Quality and…
Disappointing Product Quality and Non-Existent Customer Service
I was very disappointed with both the quality of the product and the lack of customer service.
I purchased a red leather dog collar at the end of March, but after only a few months of normal use, the stitching came undone, the layers of the collar began separating, and the red leather finish started peeling away. This is not the level of durability I would expect from a leather dog collar.
I contacted the company as soon as the faults became apparent and supplied photographs showing the defects. After receiving no response, I sent a follow-up email referencing my rights under the Consumer Rights Act 2015 and requested a resolution. Unfortunately, I have still received no acknowledgement or reply.
It's disappointing when a company not only sells a product that fails prematurely but also ignores genuine customer concerns. A simple response or willingness to resolve the issue would have made a significant difference.
Based on my experience, I cannot recommend this company due to the poor product quality and the complete lack of after-sales support.