Dog and Hat Coffee Club Reviews 

178
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fantastic selection of high-quality coffee beans and the reliable, flexible monthly subscription service. Consumers frequently highlight the incredibly helpful staff and the exceptional customer support team that always solves issues quickly. Some reviewers were happy with the extra surprise freebies and small gifts included in their delightful monthly delivery boxes. People also enjoy reading the informative booklets and appreciate the seamless ability to add extra accessories to their orders. Buyers find the overall service to be wonderful value and eagerly look forward to receiving their parcels.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of fresh,... See more

Subscription

Consumers find subscription to be positive, highlighting how easy it is to manage plans and enjoy a wide... See more

Quality

Reviewers mention positive feedback about quality, highlighting a consistently great range of fresh,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the fantastic and proactive... See more

Staff

People report positive experiences with staff, highlighting that consumers find team members genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried a number of coffee subscription companies as well as ordering directly from roasters, imo D&H have the best producers and selection of coffees out of the lot. I think from memory I have h... See more

Company replied

Rated 5 out of 5 stars

I have been into coffee for nearly 30 years and have tried numerous subscriptions over the years. Dog & Hat is the one i have settled on mainly because they offer the variety i am after, which allow... See more

Company replied

Rated 5 out of 5 stars

Had the 2 bag subscription for a number of months now and it has never disappointed. Coffee is always fresh, high quality, the selection is always nice and varied. The surprised freebies are always... See more

Company replied

Rated 5 out of 5 stars

We love most of the coffees, some are not to our taste but we love exploring the flavours and they are always quality. Service is great and it’s nice not having to think too much just get great co... See more

Company replied


Company details

  1. Coffee Roasters

Written by the company

For the love of Coffee! Our goal is to provide you with an exceptionally varied selection of the highest quality coffees that this country's roasters have to offer with minimal fuss (we also include a few European roasters). We get a real kick out of researching coffees for our site - when talking to new roasters, we find the passion they have for coffee and the communities that grow it is infectious...and we're inspired to drive that passion to a wider audience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(178)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, sending some incredible coffees monthly supporting independent roasters and the specialty coffee as a whole. Offers various subscription packages at reasonable prices. The customer service has been excellent, Jo (one of the owners) always goes above and beyond expectations answering all my questions.

15 September 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Tom - Thank you for the lovely review, yes all out packages are reasonable - because we believe coffee should be affordable /value :-)

Rated 5 out of 5 stars

Great monthly coffee selection

I have been getting coffee from Dog & Hat for about a year now. I receive 4 different coffees every month, and they are an excellent selection. I used to buy the same 2 or 3 coffees all the time and found coffee getting boring. My Dog & Hat subscription has been wonderful and I look forward to my box of coffee arriving every month.

15 September 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you for the lovely words Steve - the box can be exiting that's for sure!

Rated 5 out of 5 stars

I’ve been a d&h subscriber since the…

I’ve been a d&h subscriber since the start and have been impressed with the variety of beans and the roasters that they select. Great service, great beans, great value

15 September 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hello Andrew - Thank you for the review- lovely to have to on board and hear all your news from time to time :-)

Rated 5 out of 5 stars

Love my Dog and Hat sub!

I’ve been a subscriber for a little over 2 years now. The service and coffees have been fantastic, and it helps give a great variety to the beans in my hopper. A great way to discover a range of different roasters and styles of coffee.

15 September 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thanks Steve - Coffee origins all over the place :-)

Rated 5 out of 5 stars

Exemplary service

I've been a subscriber to Dog and Hat for nearly 3 years now and have been constantly impressed by their service. They research and work with such an array of roasters that it's always a joy to see what will be in the next parcel; it's never boring. There's a range of different subscriptions to suit most people, indication that they've listened to feedback and developed their offering over the years. They are active through their blog and social media to keep their customers informed of all things coffee, and they are always informative. I genuinely can't fault Dog and Hat and can't imagine not being signed up to them.

15 September 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Neil, great having you on board!

Rated 5 out of 5 stars

Great service - Would recommend!

Great service, a wide range of coffee delivered at very reasonable rates. Customer service is also excellent, happy to help you with any coffee related questions, not just things specific to their own service. Can't recommend enough!

15 September 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Sean - Hope the new machine settles in well :-)

Rated 5 out of 5 stars

These guys know their coffee

These guys know their coffee! A fantastic changing selection of the world's best delivered to your door.
Su and Dave also care about their customers and go above and beyond.
Honestly, I'd give them 6 stars if I could ;)

15 September 2020
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Paul, lovely to have you on board!

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