Dog and Hat Coffee Club Reviews 

178
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fantastic selection of high-quality coffee beans and the reliable, flexible monthly subscription service. Consumers frequently highlight the incredibly helpful staff and the exceptional customer support team that always solves issues quickly. Some reviewers were happy with the extra surprise freebies and small gifts included in their delightful monthly delivery boxes. People also enjoy reading the informative booklets and appreciate the seamless ability to add extra accessories to their orders. Buyers find the overall service to be wonderful value and eagerly look forward to receiving their parcels.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of fresh,... See more

Subscription

Consumers find subscription to be positive, highlighting how easy it is to manage plans and enjoy a wide... See more

Quality

Reviewers mention positive feedback about quality, highlighting a consistently great range of fresh,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the fantastic and proactive... See more

Staff

People report positive experiences with staff, highlighting that consumers find team members genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried a number of coffee subscription companies as well as ordering directly from roasters, imo D&H have the best producers and selection of coffees out of the lot. I think from memory I have h... See more

Company replied

Rated 5 out of 5 stars

I have been into coffee for nearly 30 years and have tried numerous subscriptions over the years. Dog & Hat is the one i have settled on mainly because they offer the variety i am after, which allow... See more

Company replied

Rated 5 out of 5 stars

Had the 2 bag subscription for a number of months now and it has never disappointed. Coffee is always fresh, high quality, the selection is always nice and varied. The surprised freebies are always... See more

Company replied

Rated 5 out of 5 stars

We love most of the coffees, some are not to our taste but we love exploring the flavours and they are always quality. Service is great and it’s nice not having to think too much just get great co... See more

Company replied


Company details

  1. Coffee Roasters

Written by the company

For the love of Coffee! Our goal is to provide you with an exceptionally varied selection of the highest quality coffees that this country's roasters have to offer with minimal fuss (we also include a few European roasters). We get a real kick out of researching coffees for our site - when talking to new roasters, we find the passion they have for coffee and the communities that grow it is infectious...and we're inspired to drive that passion to a wider audience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(178)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Dog and Hat is a great coffee…

Dog and Hat is a great coffee subscription company!

It is very reasonably priced for the quality and amount of coffee you receive.

You get to effortlessly try coffee from a wide range of big and small coffee Roasters across the UK (and sometimes from international Roasters).

I've been a subscriber for a year or so now and have never looked back.

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hello, what kind words thank you. we are so pleased you love the variety of coffees we send out :-) We love working with all our wonderful roasters from all across the world! Thank you for choosing Dog and Hat. emma and su

Rated 5 out of 5 stars

Subscriber for years and love it

Been a subscriber for a few years now and I really enjoy the variety. I am still receiving from new roasters and even when I do get a duplicate I can’t complain as all the coffee is great!

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Tom - Thank you so much for the lovely review - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

I have recommended Dog and Hat to all…

I have recommended Dog and Hat to all my friends and we all love it! Great coffee, great customer care and we love the variety of great coffees from around the world.
I also love how Dog and Hat are supporting small business around the world.

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Sarah - Thank you for the lovely review - I love supporting other business and having like a chain reaction of success. Happy Christmas from Su and Emma x

Rated 5 out of 5 stars

Solid coffee sub

Solid coffee sub. 4 x different 250g bags p/m that changes each month - fantastic idea for anyone looking to try and learn about new coffees!

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you James - Always great to have to on board - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

The best coffee subscription

Fantastic quality coffee with a personal touch. Excellent communication. Well priced. A real pleasure.

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Louis Jack - Thank you for the lovely review - Happy Christmas, Su and Emma x

Rated 5 out of 5 stars

Dog & Hat are great

Dog & Hat are great - really good service from a lovely small business who clearly are passionate about what they do - always good to get a great variety of sourced coffee. I've been a subscriber now for years and always look forward to my monthly box. Coffee comes out as cheaper than buying beans from local coffee shops but much more variety - thanks Sue

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Archie - Thank you for the lovely review and hope you have a lovely Christmas. Su and Emma xx

Rated 5 out of 5 stars

One of the best customer experiences

I have used Dog and Hat for over 2 years now, closer to three. The level of service and product is consistently high. The two times when there have been a problem it was dealt with quickly and efficiently so that it wasn't really a problem. Couldn't recommend Dog and Hat enough.

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Gavin - Thank you for all the custom, and for the lovely review. Su and Emma x

Rated 5 out of 5 stars

Best coffee every. single. month.

Best postal coffee service around - love the variety and quality every single month. For a coffee lover - the little booklet that comes with is sensational and shows the love & care put into the service.

100% would recommend for anyone who likes coffee. Great customer service too - very responsive!

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey - Thank you for lovely review. Su and Emma x

Rated 5 out of 5 stars

Excellent coffee selection

Excellent coffee selection. Fast despatch on orders. Excellent customer service. What more could you want?

8 November 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Darren - Thank you for you loyal custom and thank you for the lovely review - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Best coffee subs service around

I’ve been subscribing ever since getting this service recommended by a friend when I moved to the UK, and every month I eagerly anticipate the packages and the real joy it brings! Love all the carefully selected beans and reading the enclosed booklet - I read it front to back…even the details about the roasters/coffees I don’t receive!

Thanks to the team for sharing your passion for coffee and the hard work put into a truly personalized business - it shows and I never miss a chance to recommend your service to all my fellow coffee loving friends!

Cheers to the D&H team!

P.S.  Mine would be a Boston Terrier in a beanie.

24 April 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Boston in a Beanie! - Good Choice! Thank you for the lovely review - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Had a coffee subscription for a few…

Had a coffee subscription for a few months now and felt I should rate! The coffees are much better than anything on the supermarket shelf. Some are bloody mindblowing but when you go online to see if there's any left in the bag shop, they're usually sold out. Sometimes I wish I'd opened the best coffee of the delivery first so I can order more of it but it isn't always the case!

I have even tried a decaf delivery and honestly, it tastes as good as regular for the most part.

I was recommended Dog + Hat by a client of mine and I must say I am glad he did!

16 March 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you for the lovely review - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Amazing Customer Care & Service

Bought a set of Timemore coffee scales 4 months ago.
Efficient sales process and prompt delivery.
Brilliant scales and so easy to use………
Unfortunately last week they developed a minor screen fault, 1 display bar missing from bottom of a character in the timer section.

Contacted company out of hours via their chat service, expected response next day. Despite it being early evening I received a response from Sue within 5 minutes!!!!!
I then received a replacement unit within a few days.

Excellent customer service, an example to others.
Would I use again?
DEFINITELY

31 March 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Ah thank you Martin - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

The personal touch.

I ordered my set of coffee scales from Dog and Hat on Wednesday morning and the default posting (and only option) was 3 day delivery.
I was notified the item was shipped that day with Royal Mail Guaranteed delivery next day by 1pm which was a great surprise.

The item was delivered packaged extremely well with personal touches from the company.

Will definitely be buying coffee next time.

10 March 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Liam - Thank you hope you still love the scales - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

Incredible Service!

I contacted Dog and Hat about a coffee they only had temporarily. I wasn’t even a paying customer but they took the time to go out of their way to find a seller in the UK who has a similar product. I’m blown away by this incredible level of service. Definitely will be looking at a subscription service from them in the future!

1 March 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Michael, thank you for the lovely review - Have a lovely Christmas - Su and Emma x

Rated 5 out of 5 stars

Good coffee and tasty variety

Good coffee and tasty variety! And lovely packaging

24 August 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you KP 6 - Have a lovely Christmas! Su and Emma x

Rated 5 out of 5 stars

My favourite coffee bean supplier

My favourite coffee bean supplier for gifts and those hard to find beans from Fried Hats! Really lovely customer service :) Thank you!

12 December 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Cat - Hope you are well, thank you for a lovely review - Have a lovely Christmas - Su and Emma x

Rated 5 out of 5 stars

The best coffee subscription

The best coffee Subscription I have tried (and I have tried a few!). Su and Dave are really friendly when contacting them and are quick with replies. The coffee is great every month! And is always from a different roaster each month. They have multiple options to suit everyone’s needs. I love being apart of the Dog and Hat community! Come join us and you will see what I’m talking about!

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Alex - Thank you for the lovely review - Have a lovely Chritmas! Su and Emma x

Rated 5 out of 5 stars

Best Coffee Subscription!

There are no bad words to be said for Dog and Hat, they are just flawless. Amazing coffee sourced and sent every month, packaged so thoughtfully with a monthly leaflet and sometimes more extras! The website is easy to use and members also receive updates via email. Great experience so far and will be subscribed for a long time!

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Andrew - Thank you have a lovely Christmas - Su and Emma x

Rated 5 out of 5 stars

Hands down the best coffee subscription…

Hands down the best coffee subscription there is, super interesting and delicious selections every month, easy to change, pause or cancel via the website… and on top of that their customer service is exceptional. Do yourself a favour and hit subscribe!

4 January 2023
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hey Sam - Thank you so much, have a lovely Christma, Su and Emma x

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