Clicked option for “free 7 day trial” and was charged $49.95 at the end. So misleading, not transparent. Do not use. Update: the confirmation email went to spam. The initial link is misleading as... See more
Company replied
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Review summary
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Based on these reviews
Easy to use. Quickly combined multiple jpg files into one pdf, even let me rearrange the order of the jpg files before finalizing the pdf. Easy to cancel the trial period too.
Company replied
I chose this site because it seemed to offer the tools I needed for my particular document. I had difficulty with this program. Although it did not work for me and my document, that’s not to say tha... See more
Company replied
Be aware that you must cancel Document Genius (DG) before the trial period ends or auto-billing will occur as in the contract you entered by using a trial period. Although with my initial contact wit... See more
Company replied
Company details
Written by the company
At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence. Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Contact info
United States
- documentgenius.com
4.0
Great
272 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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The website is easy to use and there…
The website is easy to use and there are a lot of good features but ultimately the pdfs created were poor quality (not rendering correctly) so I canceled. If the converted documents came out in better quality I would have continued.
18 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your thoughtful feedback. We appreciate you highlighting that the website is easy to use and that you found value in the available features.
We are sorry to hear that the PDF output quality did not meet your expectations. Proper rendering and document quality are extremely important to us, and feedback like yours helps our team identify areas that need improvement.
If you are open to it, we would welcome the opportunity to review the specific files that did not render correctly so we can investigate and improve this experience. Please feel free to reach out to Betty or contact us directly at support@documentgenius.com
, and our support team will be happy to assist.
Thank you again for taking the time to share your experience.
HEY LISTEN UP
listen im going to start my review like this I am a real human being so lets leave all the bots asleep , 2nd i hate leaving reviews even when i buy stuff so here is my review .
i was looking to convert some files so was searching for an app so came across documentgenius.com
not only the process easy & fast to do there customer support was great & fast when i emailed them . i definitely would use & recommend to not only friends and family but anyone who is reading this right now !
17 February 2026
Unprompted review
Reply from Documentgenius
Thank you for such a genuine and energetic review. We truly appreciate you taking the time to share your experience, especially knowing that leaving reviews is not something you usually do.
We are glad to hear that you found DocumentGenius easy and fast to use, and that our customer support team was able to assist you quickly when you reached out. Providing a smooth experience and responsive support is very important to us.
Thank you for recommending us to your friends, family, and anyone reading your review. We are grateful for your trust and support.
It was fast and efficient
It was fast and efficient, and I would recommend to others.
17 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We are happy to hear that you found the service fast and efficient.
We appreciate your recommendation and your support.
editing and navigating
editing and navigating how to edit is very frustrating i had to figure it out just from messing around with it the editing and formatting should be together and the website is very slow when editing takes some time before it show your edits i finally figured the website out after hours of messing around with it you have to use the formatting tool to edit any words or input anything the edit tool work but it only deletes certain things does not allow you to edit what was imput it will mess up the template
16 February 2026
Unprompted review
Reply from Documentgenius
Thank you for taking the time to share such detailed feedback. We are truly sorry for the frustration you experienced.
We understand how confusing it can be when editing and formatting tools are not clearly unified. Having to rely on trial and error to make basic edits is not the experience we want for our users. We also recognize how delays in showing edits and slow performance during editing can make the process even more frustrating.
Your comments about the formatting tool being required to edit text, while the edit tool only allows limited deletions and can disrupt the template, are especially helpful. This is valuable insight for our product team as we continue working to improve clarity, performance, and overall usability.
If you are open to it, we would be glad to review the specific issues you encountered so we can better understand and address them. Please feel free to reach out to Betty or email us directly at support@documentgenius.com
, and our team will be happy to assist.
Thank you again for your honest and constructive feedback.
Reply from Documentgenius
Thank you for your feedback. We’re glad you found the service convenient, professional, and reliable.
PERFECT PROGRAM
14 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear you found the program perfect.
Reply from Documentgenius
Thank you for your feedback. We’re glad you found the product great, and we appreciate you giving it a try.
Great way to create a legal form!
9 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear it was a great way to create a legal form.
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear it was easy to figure out and to save and print your documents.
Reply from Documentgenius
Thank you for your feedback. We’re glad you found it easy to use and fast.
simple straight forward
10 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad you found it simple and straightforward.
Very convenient and easy
Very convenient and easy. The final signature page was not as easy and didn't do what I need it to do but still better than other sites I've used
11 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your honest feedback. We’re glad you found the service convenient and easy to use overall, and we appreciate you sharing your thoughts about the signature page so we can continue improving.
It did what I needed it to
It did what I needed it to, I needed to turn my PDF into a different document and Adobe was messing it up, This one did not. Worked Great. Was easy to cancel when I no longer needed it.
11 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad the tool worked well for your document and that the cancellation process was easy when you no longer needed it.
Great and easy to use service
10 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad you found the service great and easy to use.
It was easy to find and fill in the…
It was easy to find and fill in the information on the form I needed. I would continue with documents,02 but I just would not use the site enough to justify the cost. Thank you.
10 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear it was easy to find and complete the form you needed. We understand that subscription services may not fit everyone’s usage needs, and we appreciate you giving us a try.
Great place to get professional Docs…
Great place to get professional Docs and ready to use. Just answer questions& it fills in everything for you. Plus if you just use it to get the docs you need and cancel right away you aren't charged anything and you get to keep and download your doc.👍
9 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your detailed feedback. We’re glad to hear you found the documents professional and easy to create using the guided questions. We appreciate you sharing your experience.
GREAT APP!
App works very well and was very easy for someone like myself who doesn't do that sort of thing often!
2 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear the app worked well and was easy to use.
The free trial is great for low incom…
The free trial is great for low incom and easy to use.
9 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear the free trial was helpful and that you found the platform easy to use.
The template was designed for easy use
The template was designed for easy use, which was exactly what I wanted.
8 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear the template was easy to use and met your needs.
Had some errors but over all good app.
6 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad you found the app helpful overall. If you don’t mind sharing, what kind of errors did you run into?
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