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Document360 is your one-stop Software as a Service (SaaS) knowledge base platform for the software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises. With easy to configure capabilities, you can manage multiple project documentation, configure multiple users and view the analytics that will help you keep your knowledge base content fresh and relevant. You can also integrate with your favorite daily tools like Freshdesk, Zendesk, Intercom, Disqus, Olark and more Some of the best in class features are, 1. Markdown Support 2. Peer Review & Publish 3. Category Manager 4. Versioning & Rollback 5. Internal Commenting 6. Backup and Restore 7. Custom Domain Mapping 8. Knowledgebase on Cloud 9. AI Powered Search 10. Your Branding 11. Access Anywhere on the Go 12. Collect User Feedback 13. Understand Your Audience with Analytics 14. Documentation Like Code 15. API Documentation (add-on) 16. Private Hosting
LEFA Business Park, Planwell House, 35 Edgington Way, DA14 5BH, Sidcup, United Kingdom
2.2
14 reviews
Hasn’t replied to negative reviews
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I was on a "freemium" account and they just deleted my account after asking me to pay 399/euros a month. I spent 100's of hours creating documentation for my open source project and it's all gone. Didn't even give me the change to export all the content I created.
Please be aware , they will ask for a meeting via Zoom in order to cancel your subscription, they are basically making it very hard to cancel and you will have to justify!
The UI is user-friendly and efficient.Speedy processing with very less buffer time,but few features have some problems during the usage.
Document360 is a highly feature rich software for users depending on what we expect out of it. It is quite easy to implement and simple to use. Also, it comes with a range of features that come in handy. We can use its features to create internal documents for employees and external documents for our customers.
The best thing is that Document360 is designed to deliver a great authoring experience for writers and authors. With the smart editor, version control, easy-to-configure capabilities, and unlimited categories, the platform makes it easy to create a highly structured, multi-product knowledge base. You can use all the features for free for a period of time to see if the software matches our needs.
It is a very informative software I have used. it is very easy to use for my team members as well. It allows us to create a backup so we can restore that.
One of the greatest software i I’ve ever used. It is best for knowledge base. Easy to share to my group. And it is user friendly.
Best knowledge based software and it is very simple to use
It is one of the greatest software for the knowledge base management. We get lots of information and knowledge from this software. And it is ver easy to use. It is very suitable for my team.
Document360 is a highly recommended software for users depending on what you expect out of it. It is quite easy to implement and simple to use. We get smart and suggested searches like google for quick assistance that helps us to get the most relevant help articles. This is especially useful for internal documents.
Document360 makes for a great choice and brings real value for money to have our knowledge base up and running for internal use.
Document360 is very simple and powerful tool for your knowledge base. It is very user friendly approach to everyone. All can understand and make useful this software very easily. Also can used for a safe storing and sharing of information with your teammates.
One of the best knowledge base software out there. We have been using it for our SaaS product to help customers with recurring questions. It not helps us reduce ticket volumes, but also help us in providing 24*7 help to our customers.
The tool has some nice features but is so buggy it hurts. at face value you can do a lot but if you dig deeper, not much is actually possible. It's a so-so-ish tool for a small blog but not a help center.
Easily made documentation. People tend to shy away from making documentation because it's "too hard" or "takes too much time". Document360 helps make things easy for people with no html experience, or all the HTML experience make beautiful documentation easily.
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