At first i was anxious but by just following exactly the procedure it went through loaded my maxis sim in Malaysia and finally i was relieved. Thank you doctorsim.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i tried to buy a gift card, it asked for too much info and took my money, but i never got the gift card. However when i asked for the payment to be refunded, they immediately refunded it and expl... See more
Company replied
It worked, but it took a long time. Their instructions are outdated. They say to plug it into iTunes. iTunes has not existed for years. Support was not helpful. They kept sending me the same inst... See more
Company replied
DoctorSIM has been invaluable while I’m traveling. I have only had positive experiences with doctorSIM while I’m traveling. There was a small issue processing my original top-up, but their support tea... See more
Company replied
Company details
Written by the company
Founded in 2007, doctorSIM is an Internet-based technology company that provides a wide range of savings solutions for digital gifts, the cell phone industry and the premier unlocking company in the world.
Global leader in saving solutions for digital gifts, top-ups, phone unlocks and so much more!
Written by the company
- Phone top-ups
- Send instant airtime and data with best fx exchange. Recharge any phone, anywhere, from wherever you are. 100% transparent, no hidden fees.
- Digital Gift Cards
- doctorSIM's gift cards are the ideal solution for every celebration. Perfect gift vouchers for anniversaries, birthdays, and special days. Anonymous, secure, and with instant delivery via email.
- Phone Unlocking
- doctorSIM provides phone unlocking services to both individuals, distributors and MVNOs, allowing users to use their cell phone on any compatible network in the world. Only legal, tested and guaranteed solutions. Over 16 years experience and counting!
- Phone IMEI Checks
- Check the status of any phone to determine resale value, dues, originality or blacklist status. Over 20,000,000 million checks to date!
- Our mission
- Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. Our work ethic is based on 3 factors: 1. Create extremely useful services using the Internet as the main transactional medium. 2. Provide incremental solutions to existing customer-related issues. 3. Create these solutions guaranteeing profitability and a sustainable business model.
Commitment to Good Practice
Fanatic Customer Support and Ethical
We've been delivering digital services, unlocking phones and offering value added offerings for the past 16 years for millions of customers.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Contact info
1445 Cambridge St,, 02139, Boston, United States
- info@doctorsim.com
- doctorsim.com
4.1
Great
27K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and easy to find the ways to…
Helpful and easy to find the ways to have good services.
2 January 2026
Unprompted review
Reply from doctorSIM
Hello, Sami! Thank you so much for your kind review. We're delighted to know that you enjoyed our service. We're here for any questions or assistance you might need. Have a wonderful day!
Amazing service
Amazing service, I loved it. I would like to recommend to use doctorSIM to everyone.
6 January 2026
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, Abhishek. It’s so important to us! If you need anything, you know where to find us. Take care!
100% Recommended
Great service. Extremely quick, straightforward and 100% legit.
5 January 2026
Unprompted review
Reply from doctorSIM
Hello, Guillermo!
Thank you so much for your kind review.
We're delighted to know that you enjoyed our service.
We're here for any questions or assistance you might need.
Have a wonderful day!
Best regards,
Celeste.
Reply from doctorSIM
Thank you, Tinman.
We're so glad you found our service useful! We're here for anything you might need.
Thanks for choosing us!
Best regards,
Celeste.
Actually i have ordered 1 Amazon USA…
Actually i have ordered 1 Amazon USA gift card and 2 Eneba India gift cards got the confirmation email and the order id today but still have not got the gift card yet its been 7 hours now... Can you please tell me when will i get...??
4 January 2026
Unprompted review
Reply from doctorSIM
Hello,
Thank you for contacting us.
Please check your "Spam" or "Promotions" folder in case it has already been sent there. If you still don't see it after a while, our support team will be happy to check the exact status of your order ID to provide you with an immediate solution. Please write to us at info@doctorSIM.com from the email address you used to make your purchase.
Thank you for your patience and for trusting us.
Best regards,
Charles
Followed the instructions to top up my…
Followed the instructions to top up my eSIM in Thailand and was back online
In no time. Highly recommended!
4 January 2026
Unprompted review
Reply from doctorSIM
Hi,
How wonderful to read this! There's nothing better than landing in a destination like Thailand and quickly getting back online to enjoy your trip worry-free. We're so happy to hear that the instructions were easy for you and that you're already back online thanks to your eSIM top-up.
Have a fantastic time there and thanks for recommending us!
Have a great trip,
Sophia
I HAVE USE doctor sim in the past &…
I HAVE USE doctor sim in the past & future they pretty fast I use a different one & it been about two months & nothing while doctorsim let me know the outcome in less than 24 hours even if it wasn’t what I wanted to hear but definitely I’ll use them again
2 January 2026
Unprompted review
Reply from doctorSIM
Hello,
Thank you so much for trusting us again! We're happy to know that, after trying other options, you continue to choose our speed. At doctorSIM, we believe your time is valuable, and although sometimes the result of a check or unlock isn't what you expected, we prefer to be transparent and give you a clear answer in less than 24 hours.
We'll be here for anything you need in the future, whether it's for another request or a quick top-up. Best regards!
Sincerely,
Elena
IPhone 14 Pro Max unlocked without any issues
I got as a gift an IPhone 14 Pro Max from my friend that lives in USA. The phone was locked on AT&T. The contract had expired but my friend did not know how to have the deviced unlocked. I googled a bit and found simdoctor. At first I was skeptical that it might be a scam, but after paying and getting the phone unlocked in less than 6 hours, i am positively surprised.
I am satisfied with the service and would get services and recommend it to my friends whenever they need a phone unlocked.
4 January 2026
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review Aleksandar.
It’s so important to us! If you need anything, you know where to find us. Take care!
Anna.
Uhm it wasn’t that bad it’s just that I…
Uhm it wasn’t that bad it’s just that I had hope that the iPhone would be unlocked and I will be able to use it with my SIM card. So I am requiring for a proper refund of the payment
3 January 2026
Unprompted review
Reply from doctorSIM
Hello Maureen,
I completely understand that you had high expectations for a successful outcome. I am sorry that on this occasion the result was not what you hoped for.
Although we always do our utmost, in some cases the final result depends directly on the manufacturer and the restrictions they impose.
As guaranteed in our policies, when the service cannot be delivered effectively, we proceed with the corresponding refund.
Please contact us at info@doctorsim.com as we have not been able to locate your order with the information you have provided.
Thank you for your understanding.
Best regards,
Anna.
Reply from doctorSIM
Hi, it's great to hear everything is going smoothly!
We're delighted you're having a positive experience with us. If you ever need a quick top-up or a gift card, you know where to find us so everything can continue to run this well.
Have a wonderful day!
Best regards,
Ricardo
Didn’t unlock my phone but gave me a…
Didn’t unlock my phone but gave me a refund, good customer service I highly recommend.
3 January 2026
Unprompted review
Reply from doctorSIM
Hello! Thank you for sharing your feedback.
We are sorry that we couldn't get your phone unlocked on this occasion, but it’s great to hear you had a positive experience with our refund process and support team. Transparency is one of our core values, so we always make sure our customers are taken care of when a service can't be completed.
We hope to see you again soon, perhaps for a quick mobile top-up!
Best regards,
Javier
Very bad service entering the credit…
Very bad service entering the credit card was declined. I paid the service from my Apple Pay money was deducted but credit was not given to the simcard i recharged but I did not receive any credit.
Why charge a service u don’t offer fraudsters
This is pure theft
2 January 2026
Unprompted review
Reply from doctorSIM
Hello,
We completely understand how worrying this situation must feel for you. We’ve already verified that your recharge was successfully processed and delivered to your SIM card.
To make sure you get the support you need, one of our agents will be reaching out to you shortly to assist you directly.
We’re here for you 💙
I appreciated how easy it was to top up…
I appreciated how easy it was to top up my Mexican phone number!
1 January 2026
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, Sylvia. It’s so important to us! If you need anything, you know where to find us. Take care!
A very great and warm team
A very great and warm team, I'm thankful for your help 😊🎄 best recommendations 👌
2 January 2026
Unprompted review
Reply from doctorSIM
Hello,
Thank you so much for your lovely review! 😊✨ We’re truly happy to hear you had a great experience with our team. Your kind words mean a lot to us, and we really appreciate your recommendation! 👌
Wishing you a wonderful Happy New Year, may it bring you happiness, health, and great moments ahead!
Best regards,
Valentina.
not good i dont understand
1 January 2026
Unprompted review
Reply from doctorSIM
Hello Simran,
I am here to clarify any questions you may have and assist you.
With the information available in your review, we have been unable to locate your order. Please email us at info@doctorsim.com with the details of your request so that we can assist you directly.
Our team is available 24/7, including weekends and holidays, to ensure prompt service and the best possible experience.
I look forward to hearing from you.
Kind regards.
Sofia.
I’m Grateful for the honest response it…
I’m Grateful for the honest response it gave me I will be recommending it to others but I would like my refund as my phone wasn’t able to be unlocked
1 January 2026
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review Adrian.
It’s so important to us! If you need anything, you know where to find us. Take care!
Anna.
Great company with fair pricing and…
Great company with fair pricing and fast unlocks if you meet the requirements I could use both of my refunds that yall promised back to me thanks
30 December 2025
Unprompted review
Reply from doctorSIM
Hooray !
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Anna.
Included
The site is reliable; I requested the credit and it arrived promptly, and the customer service was excellent.
25 December 2025
Unprompted review
Reply from doctorSIM
Hooray!
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Sofia.
The website is not working
The website is not working
They collect the money but they do not do it
31 December 2025
Unprompted review
Reply from doctorSIM
Hello Ohemaa,
Thank you for contacting us.
If you have requested one of our services and have not yet received it, we want you to know that we will verify what has happened, find the best solution for you, and resolve it as soon as possible.
When there is an issue, we always contact you by email, but with the information in your review, we cannot locate your order in our database.
Therefore, we ask that you write to us at info@doctorsim.com with the details of your request so that we can help you directly, which is what matters most to us.
Our team is available 24/7, including weekends and holidays, to provide you with an immediate response and ensure that your experience with us is the best possible.
Best regards,
Celeste
Reply from doctorSIM
Thank you Zaiti.
We're so glad you found our service useful!
We're here for anything you might need. Thanks for choosing us!
Anna.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.