Doble Bathrooms Ltd Reviews 67

I have spent years working with various bathroom showrooms in a professional capacity and never have I experienced such excellent service.Entering the world of bathrooms and buying very important pieces for one's home can be daunting, but at Doble you get service, experience and really excellent knowledge as to what is the best purchase for your project. Nothing is too much trouble for the whole team. Aaron, the showroom manager, could not be more professional. I cannot thank him enough for getting me through the decision making process. With grateful thanks Mary Carroll

Great advice, great products, great service. Love this shop and the staff.

The only place with a discount on the mirror we want to buy from HIB and absolutely brilliant customer service from Carren. Called us to inform delivery and as supplier hadnt originally packaged the best and sent by courier, the mirror was smashed inside. Carren was right on the case ordering us a new mirror, ensuring it was double packaged and not delivered by courier but by a HIB driver. Carren kept us well informed throughout the whole process. Id definitely use again :)

Cannot givec them six stars unfortunately - the best prices on the internet with the best customer service, Carly worked so hard to fulfill my order, finding acceptable replacements when some items were out of stock, communication was fantastic. Highly recommended - Thank you

Our ideal standard seat broke out of warranty and Doble bathrooms arranged a replacement for us.
Thank you!

Very friendly, helpful and knowledgeable people. Will shop here for any future needs. I could not recommend them highly enough. Excellent service!!

We've been working with Dobles who supply bathroom goods/radiators for most of our building projects (as a building contractor, that's a lot!).

All of the staff are very helpful and keep us well informed about the products/lead times etc.

I can wholeheartedly recommend them to anyone looking for any bathroom advice, design or products.

Always an excellent service, helpful and informative staff. Thank you

Made an online order which had no delivery charge, this made them good value as product was more expensive than elsewhere but others charged delivery. Order placed 9am, i had a call at 4pm saying it was an error and needed to pay nearly 30 quid delivery!!! So they were no longer cheaper, and asked for a refund, and i lost a day by having ro order from elsewhere. I think they should have honoured it, its their mistake. At best match the best price including delivery from elsewhere. Absolutely disgusting.

I bought an equalise q shower from Doble, but due to some error (not on their part) I had the wrong unit.

I called them up and they arranged to replace the unit with the one I needed - which was less straightforward than it sounds as there were date complications, equalise being very strict etc. etc. but the team at Doble were absolutely first rate and helped me all the way - and in fact went out of their way.

Everyone I spoke to was very nice and extremely helpful, cannot fault the customer service/experience was first rate.

I don't renew my bathrooms everyday, but the next time I need something they will be on my shortlist!

Oh and they had great prices too ;)

Excellent service. Courteous, helpful, friendly and efficient.

Have used Doble Bathrooms twice for remodelling a main bathroom and an en-suite. Prices are excellent and support re queries etc were also excellent.

One of the double flush units I had purchased had a slight flaw. a broken hose nipple.It was well past the warrantee period, because I hadn't fitted it straight away, Despite this Aaron of Doble sent my request for a spare part to Ideal Standard. Surprisingly they sent a complete flush unit FOC instead of the part.
What brilliant customer care from them both.

I am impressed with Doble and would certainly use again. The staff promptly called to arrange my online order. It was delivered as promised and I was able to check it over on arrival. It turned out there was a manufacturing flaw in the basin. When i called the next day the staff were great, I sent pictures and it was replaced within 2 days to west coast of Scotland. The same delivery man brought the replacement and took away the defected one, he was lovely. Am presently dealing with another bathroom supplier QS Supplies I only wish I could give them the same recommendations. Well done!

Really good customer service, I had a couple of issues as I ordered the wrong part and the person I spoke to on the phone was really helpful and resolved the problem quickly. The prices are the best available, my plumber couldn’t do better. I would definitely use this company again, it was recommended by a friend and I have recommend it to other friends.

High quality, helpful, and with a swift, responsive service.

I have only praise for Doble bathrooms. They noticed that I had saved a basket of Roca products, but not proceeded to buy, contacted me to let me know the current stock position and hunted around for an item that was out of stock. I paid online on a Saturday and everything was delivered on Tuesday morning. Some weeks later I found a problem with one item that was hidden under the protective tape put there by the manufacturer and Doble arranged for a replacement a couple of days later.

The staff were helpful and friendly throughout. I will use them again and highly recommend Doble to my friends.

Having ordered & immediately paid for a bath which was advertised online as being immediately available, I was later informed the day before scheduled delivery that the only one of its kind in stock had been damaged. Accepting this statement at face value, I agreed to wait 2-3 weeks for a replacement to be delivered. After me chasing them up, I received both a telephone call & an e-mail to advise me of delivery date. One day before the newly scheduled delivery, I received another e-mail advising that the bath was damaged & that no more could be sourced so the order had been cancelled & a refund actioned. However, on their website, the self same baths are being advertised as available for immediate dispatch but now at double the original advertised cost. Why can't companies just be upfront & honest & treat their customers with some degree of respect & intelligence instead of stringing them along whilst holding on to the payment for 4 weeks.

Absolutely shocking posts sales service with a patronising, unhelpful attitude.
I really will never use this company again. I would urge you not to bother either and shop somewhere else.
Disappointing and shameful business practice.