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Out of our base in the British countryside, DMR Bikes has been designing and creating some of the best Mountain Bikes, dirt jump bikes, pedals, frames and components for over 25 years. From the iconic V12 pedal to the legendary Trailstar, our team of riders and designers continue to work with some of the sports biggest names to create products that will endure the riding we all know, do, and love.
Upgrade Bikes LTD, RH13 8RA, Partridge Green, United Kingdom
I have just installed a the DMR Vault LE pedals, Wow. They have stabilised my feet and are allowing more power to be transferred to the road. They feel great. The deal clincher was customer support, who were extremely helpful before and after purchase. Fully recommend DMR pedals.
DMR are a great company. Been using their kit on my bikes for years and it’s been bulletproof. Even when I need some spares for my original Vault pedals that weren’t advertised as available, they really helped me out and sent me some bits from their ex demo stock. Top UK company, superb customer service and brilliant kit.
Really nice and polite guys. Clearly know what they are doing.
After damaging the freehub on my dmr zones I thought it was game over for the wheel being of an older model, I chanced getting in touch with the guys at DMR for advice but I got 1 better, they sourced the parts I needed and sent them to me free of charge! Now that’s good service for u, can’t wait to get the old DMR Bolt back on the jumps 🤘
Cheers guys
Managed to knacker a bolt on my DMR V12s, I contacted DMR and had an answer straight away. They sourced me the part and had it in the post straight away. If only all customer service could be like this.
I received excellent customer service from Rupert, the sales reprasentative. Although the bike I intened to purchase was not available at the time, Rupert kept me on file and up to date with the expected ETA. He was very helpful an patient with my questions. The bike arrived yesterday and it is everyting I hoped it would be. I'd not hesitate to recommend buying from DMR.
I ordered some grips from DMR which never came. After about 3 weeks I emailed their customer support. Rupert responded and was very helpful, he responded with the tracking information that said it was delivered only a couple of days after I placed the order 3 weeks prior. After searching my house I never found them. Rupert then emailed ParcelForce for the photo of my delivered package which they wouldn't provide. Due to this DMR are sending me out my order Free of Charge. I would like to thank Rupert for his help if he ever sees this! It would have been 5 stars if it came first time round! Thanks so so much.
Ollie
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