DMB Car Seats Reviews 

255
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing detailed advice and personalized support. Many people appreciate how staff go above and beyond, ensuring products like car seats are safe and perfectly suited for their children's needs. Reviewers frequently highlight the excellent and efficient service, noting quick responses and prompt delivery of items. The aftercare is highly valued, with customers receiving crucial fitting advice and ongoing support as their children grow. Overall, consumers express strong satisfaction and readily recommend the company for its outstanding support and reliable products.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, outstanding, and amazing... See more

Product

Users describe positive interactions with the product, often highlighting the safety and comfort of the car... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting quick response and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are more than happy with the lovely high back booster seat for our son. We had our very tall son’s axkid mini kid 4 installed by DMB car seats. I knew i’d definitely be purchasing our high back boo... See more

Company replied

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(255)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I could give 10 stars I would!!!!!

If I could give 10 stars I would. Deborah has been nothing short of amazing. After being let down by another company (I will not name), Deborah emailed me back straight away with stock information and also timeframes for delivery. Deborah was away for training but had even gone to the trouble to get her husband to ship the seat to us. It arrived within a matter of DAYS. (2!!!). Also, as this is our first fixed seat, we were worried about the installation (we had watched DMBs YouTube video). I emailed DMB Car Seats and Deborah provided me with a contact number to WhatsApp her photos/videos etc. I sent them and had a reply STRAIGHT AWAY. I honestly cannot thank DMB Car Seats enough. We purchased the Avionaut Sky Airflow in Pink and we are over the moon!

Thank you again. We will recommend DMB to all our friends and family every time!

16 April 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Rebecca for the amazing review. I'm glad you feel happy and confident with your purchase. Remember were always on hand to help whenever needed.Deborah

Rated 5 out of 5 stars

Excellent Service

Great friendly communication, fast response and prompt delivery. Very efficient and reasonably priced. Have not installed car seat yet but appears to be good quality. Overall excellent service. Thank you!

8 April 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Holly for the lovely review.
Deborah

Rated 5 out of 5 stars

I was very excited to collect my…

I was very excited to collect my Nachfolger travel seat and Deborah did an amazing job teaching us how to set it up in the car! Feel holiday ready now thank you!

30 March 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Emma. The Nachfolger is an awesome seat and I hope you have lots of great adventures with it.
Deborah

Rated 5 out of 5 stars

First Class Experience

Deborah is extremely knowledgeable, she provided really good advice during the selection process for our three and a half year old grandson's new car seat. We were also able to do some trial fitting during the selection process which was very helpful. A week later the seat was available and we were able to pick an appointment at our convenience to have the seat fitted expertly at DMB's premises.
All in all an excellent experience, I would highly recommend DMB Car Seats.

12 March 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much Ian for your review. Always a pleasure helping your lovely family. Deborah

Rated 5 out of 5 stars

Great advice before purchase and really…

Great advice before purchase and really helpful YouTube videos. Quick delivery and able to accommodate a specific delivery day too.
Would recommend!

9 March 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Dan. Glad you're happy with your purchase.Deborah

Rated 5 out of 5 stars

5* as always

5* as always, 2nd seat we have gotten from DMB and would highly recommend. Very knowledgeable.

13 February 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Kayleigh for your lovely review. Deborah

Rated 5 out of 5 stars

Returning customer once again - amazing customer service

This is the third seat that I've bought from DMB. We have one in each of our cars for my daughter, but this time we needed one for my parents car! Once again Deborah provided top notch knowledge about which seat would suit my daughter for my Mum's car. She processed quick delivery as we realised my daughter was over the weight limit for the current one! Deborah even helped us with a few installation checks over messenger while she was away on a wee family break trying to get peace. She always goes above and beyond and she is only a message away should we need further support with fit checks etc. I honestly cannot recommend Deborah enough that's why we continue to give her business that high level of customer service doesn't stop after you buy a seat. We plan to get a 4th seat soon from DMB this time it's for our son when he outgrows his infant carrier. DMB is trustworthy, friendly and very approachable if you need continued support or advice after purchase. Thank you again Mrs... Very happy customers once again! ⭐ ⭐ ⭐ ⭐ ⭐

30 January 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank so much Adele for your lovely review. Always a pleasure helping you choose your seats. Deborah

Rated 5 out of 5 stars

Safety first always

Debbie was fab with sizing up our bubba for a car seat, takes safety extremely serious and was very informative in regards to what we wanted / needed.

4 February 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Elle. So happy you are pleased with your seat.

Rated 5 out of 5 stars

Amazing service

Amazing service, thank you so much! Car seat arrived very quickly and the communication and help with fit and installation is always amazing from Deborah. Always recommend her to friends!
Thank you

3 February 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Amy for your lovely review.

Rated 5 out of 5 stars

Outstanding service

Fantastic service from dmb car seats. I ordered online and received my car seat super fast. Communication was great from dmb, due to dmb not being in my area. I was sent mini videos of how to install carseat. Unfortunately there was a fault with my carseat but dmb went out of there way to assist me.

I would absolutely recommend this service and I look forward to using dmb in the future when we need a new carseat.

10/10 😊

2 February 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Rebecca. Glad we got you all sorted.

Rated 5 out of 5 stars

Quick and helpful

I received very helpful advice on which car seat to buy and a quick service too. I am really please with my purchase.

24 January 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Rebecca,

Rated 5 out of 5 stars

Life counts

Slow start, youtube assist videos, then it all clicked. This is a heavy seat. Is that important, yes, life counts.

22 January 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Donnie

Rated 5 out of 5 stars

5 stars!

Can't recommend Deborah more - she was fantastic in helping us pick the most suitable car seat for our needs. My daughter is much more comfortable and has even made car journeys much more relaxing, thank you so much!

14 January 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Yasmin, So glad you are happy with your purchase. Deborah

Rated 5 out of 5 stars

Amazing knowledge

Amazing knowledge, patient and kind.
Brilliant service

14 January 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much Laura for your lovely review.

Rated 5 out of 5 stars

Great products and excellent service

Not only did they have in stock exactly what I wanted, the communication and personal support I received was brilliant. I had a lot of questions (as you do about car seats and safety) and I received helpful, timely answers to all of them. I will absolutely be recommending to everyone.

15 January 2025
Unprompted review
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Rachel. So glad you are happy with your purchases.

Rated 5 out of 5 stars

First rate service

Deborah was excellent. She's so knowledgeable and helpful. We were struggling to find seats which were compatible with our van. Deborah came to our house and let us try a few seats in our van. We love the car seat she recommended (Axkid minikid 4). She also came back out to our house and installed the seat for us which really filled us with confidence that the seat is safely installed. Would definitely recommend her and wouldn't hesitate to use her services again.

26 December 2024
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Laura for your review. Glad you guys are happy with your new seat. Deborah

Rated 5 out of 5 stars

Fantastic service

Deborah was super helpful in finding me a seat for my daughter, we needed to upgrade from her infant carrier. I had lots of questions which she was always happy to answer and gave me some great recommendations.
Delivery was super quick too, really happy and recommend DMB car seats!
Thank you

24 November 2024
DMB Car Seats logo

Reply from DMB Car Seats

Thanks so much Katie for the lovely review. Deborah

Rated 5 out of 5 stars

A fantastic local business

A fantastic local business, you can’t beat this kind of personal one to one service! From our first enquiry right through to after delivery/fitting support Deborah was ever so helpful giving excellent advice on factors to consider when buying and then small tweaks to our install to make sure we had the best possible fit for our little girl. We are delighted and would certainly use DMB again in future and highly recommend to others.

10 November 2024
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much Fiona. Glad you were able to feel confident with your purchase and enjoy your new car seat.
Deborah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look