A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beaut... See more
Company replied
I have bought three bracelets for my bridesmaids from D Louise and I’m absolutely over the moon with them. The packaging is stunning and the boxes they come in is so luxury! My girls will be very... See more
Company replied
Great customer service, so much better to deal with a human rather than a chatbot. Both customer agents were helpful and patient (especially good as I'm definitely not very tech minded and messed u... See more
Company replied
4.8
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I had an issue with one of my orders. I sent a message on WhatsApp to the customer service team and got a reply instantly. They were extremely helpful and generous is getting the issue resolved with no hassle from my end. It’s rare to find this level of care within a company. Would definitely recommend D Louise to all my friends and family. Beautiful pieces too.
27 May 2026
Unprompted review
Reply from D.LOUISE
What a lovely review, Rachel. It's amazing to hear that our customer service team were able to assist you on WhatsApp and get that all sorted for you. Thank you for your great feedback, and we hope to welcome you back again soon x
Great Customer Service
Mistakes happen and I think it’s the measure of a good company if they can resolve matters quickly and effectively. I had been sent the incorrect item. I messaged to advise and this was sorted for me straight away. Communication with me was great. Thank you
29 May 2026
Unprompted review
Reply from D.LOUISE
Hey Lisa, thanks for your review. We're so sorry to hear that you experienced an issue with your order, but we're so glad that our customer service team were able to get that all sorted for you. I'll be sure to pass your kind words onto the team! x
Nothing but positive experience with this company and their Jewellery!
Fabulous company to deal with and beautiful jewellery that doesn’t cost the earth but is hard wearing and such good quality. Had a piece of jewellery that broke and within a week I had received a replacement.
28 May 2026
Unprompted review
Reply from D.LOUISE
Hi Jill, thank you for your lovely review! It means the world to us to hear that you're pleased with the quality of your jewellery, and that our customer service team were able to assist you with your query x
Super happy with my order
Super happy with my order ! Ordering process is user friendly and delivery is prompt. The packaging feels like a more expensive brand which I love. The 2 rings which I ordered fit perfectly and look great. Perfect travel rings.
28 May 2026
Unprompted review
Reply from D.LOUISE
It's great to hear that you've enjoyed your shopping experience with us! We're so pleased that you love the packaging of your order, and that your rings fit you perfectly. We hope you enjoy wearing your new jewellery x
Awful experience
Unfortunately the experience that I have had does not seem to align with others.
I placed an order with the expectation it would ship within 2-3 working days. However, it has now been over 2 weeks and still not received. I reached out to their customer service team where response have been exceptionally slow, for them to eventually let me know one item was out of stock. It has been over a week of messaging with absolutely no response as to how this will be resolved or when.
Extremely disappointed and would strongly advise against ordering with them.
28 May 2026
Unprompted review
Reply from D.LOUISE
Hey Tabitha, thank you for your feedback. I can't apologise enough for the experience you have had, and this is definitely not the standard we aim for here at D.LOUISE. We are currently experiencing a high volume of messages due to the system error that occurred on our website, and I'm so sorry for the delay in your query being resolved. I can see that our customer service team have processed a full refund for your order, and if there is anything else we can help with please don't hesitate to reach out.
Amazing service
Amazing service, had an issue with something I purchased and they replied immediately on bank holiday weekend and replaced it straight away!! Exceptional!!
23 May 2026
Unprompted review
Reply from D.LOUISE
Hey Megan, thank you for your review. We're sorry to hear of the issue you've experienced with your jewellery, but it's great to hear that our customer service team were able to help! x
Fantastic customer service
Fantastic customer service - couldn’t be more pleased, thank you!
27 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much, this made us smile! We're so pleased we could make you happy and we can't wait to welcome you back!
Bought from D Louise time and time…
Bought from D Louise time and time again as the quality is unmatched. I never take off my paper clip bracelet and still looks like new. Plus the customer service is exceptional. Would highly recommend!
27 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for your kind words, Libby. It's amazing to hear that you're pleased with the quality of your jewellery and that you wear it every day. I'll be sure to pass your lovely feedback onto the team x
Very poor customer service
Very poor customer service! April 19th I ordered a bundle of jewelry for my daughter. I am still waiting on the delivery. Only after I emailed complaining they then replied saying they had stocking issues. I sent another chaser and received the same email. I do not know if I will receive my order all I will say is do not order from this company who not care. If I receive my order I will let Trust pilot know.
19 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback. We can't apologise enough for the issue you've experienced with your order. We experienced a system error which unfortunately allowed items to be purchased on our website that weren't available. Our team are looking into resolving this as soon as possible. Thanks so much for your patience with this.
Classic bezel tennis bracelet
I get lots of comments about my bracelet it’s beautiful jewellery which does not tarnish and you company give Amazing customer service too.
25 May 2026
Unprompted review
Reply from D.LOUISE
It's amazing to hear how pleased you are with your Classic Bezel Tennis Bracelet, it's such a stunning piece! We're so glad that you're happy with the customer service you've received from the team, and thank you for your review x
Amazing and affordable gold jewellery
I’ve ordered a few pieces from D.Louise and I couldn’t be happier. For years I’ve struggled with gold jewellery, having pieces that fade and don’t last. So I’m grateful D.Louise have tackled this issue, making gold jewellery that’s affordable and you can live in! Honestly this jewellery is so well crafted and I never take my pieces off! Thank you D.Louise!
24 May 2026
Unprompted review
Reply from D.LOUISE
Hey Kiera, thank you for your lovely review. It makes our day to hear how much you love your order, and we hope to welcome you back again very soon! x
What a fantastic company
What a fantastic company! Not only is the jewellery beautiful but the customer service is 2nd to none, so pleased with my most gorgeous bubble heart is earrings, I would definitely recommend this company to anybody who is looking for a beautiful piece of jewellery xx
22 May 2026
Unprompted review
Reply from D.LOUISE
Ah this is so lovely to read, thank you so much! We absolutely adore the Bubble Heart Earrings too, so we're thrilled they've found the perfect home! Knowing you'd recommend us to others truly means the world to the whole team. We can't wait to see what you add to your collection next!
I happily placed an order with this…
I happily placed an order with this company for one of their special deals. After 3 weeks I still hadn't received that order so I contacted the company. The customer support team just replied that there had been a system error and cancelled the order.
It was a disappointing experience overall and I wouldn't order from them again.
10 April 2026
Unprompted review
Reply from D.LOUISE
Hey, thank you for your feedback. We're truly sorry for the error that occurred with your order, and I completely understand how frustrating this is. I unfortunately cannot see your order information through your review, so we have requested further information as we would love to send you a discount code for a future purchase as a huge apology. Once again, we're so sorry for the disappointment caused, and we look forward to hearing from you.
Order Status
I placed an order on Tuesday with express delivery. I haven't received any updates regarding the delivery. I tried to get in contact with customer service via both WhatsApp and email and I received no response. Terrible customer service experience
22 May 2026
Unprompted review
Reply from D.LOUISE
Hi Shangari, I'm so sorry to hear of the issue you've experienced with your order, and I completely understand how disappointing this is. We experienced a technical issue on our system which allowed customers to purchase items on our website that were not in stock, which we are currently resolving. I can see that my colleague has assisted you with a full refund for your order. We're so sorry for the experience you have had, and if there is anything else we can help with please don't hesitate to reach out.
The Jewelry is great quality with such…
The Jewelry is great quality with such timeless designs, I had one slight issue with my first order which was a bundle package where one 3 out of 4 items arrived, I reached out to their customer service support via WhatsApp and got it immediately resolved despite being in separate international time zones. They’re great and I would recommend their products to anyone.
21 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for this wonderful review and for your patience with the missing item from your bundle! We're so glad our team could get it sorted for you straight away via WhatsApp. We never want distance to stand in the way of great service! We hope you're absolutely loving all four pieces now, and we can't wait to have you shop with us again!
Always a winner!
Really fantastic customer service and products! I’m making quite a collection of D.Louise items and I love them all. Now excited to use their pieces for my bridal jewellery and have purchased items as gifts for my bridesmaids and mum to use on the day too. A small issue was quickly resolved by the amazing customer service team too. Never disappointed! Thank you D.Louise x
21 May 2026
Unprompted review
Reply from D.LOUISE
This has absolutely made our day! Thank you so much! We are so incredibly honoured that D.Louise will be part of your wedding day - for you, your bridesmaids AND your mum! That really is the most special thing to read. We hope your big day is everything you've dreamed of, and we can't wait to see your collection grow even more. Thank you for being such a wonderful part of the D.Louise family!
I have to say I was so impressed with…
I have to say I was so impressed with the customer service at D.Louise, fast efficient solution and replacement item on its way in two days. Couldn’t ask for more. Well done
18 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a wonderful review! We really appreciate you taking the time! A fast, efficient resolution is always our goal, and we're so pleased we could get your replacement on its way promptly. Comments like yours truly motivate the whole team. We look forward to seeing you shop with us again soon!
Engravable Compass Necklace mistake
I recently ordered the Engravable Compass Necklace as a gift and initially received it with an engraving mistake where one character was incorrect. I reached out to customer service, and Glory handled the issue promptly and professionally. They were very responsive, understanding, and ensured the corrected item was on its way without any hassle. They also threw in a free Paperclip Necklace.
I’m extremely pleased with how the team resolved the problem promptly. Highly recommend!
6 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a thoughtful review! We truly appreciate it! We sincerely apologise for the engraving error, but we're delighted that Glory was able to handle the situation promptly and to your satisfaction. We'll make sure she receives your kind words ! We hope the Compass Necklace makes a wonderful gift and we look forward to welcoming you back to D.Louise.
Good customer support
Very quick response to my emails. Clear information. Very good service.
19 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback. We're so glad that you're pleased with the customer service you've received, and I'll be sure to pass your feedback onto the team! x
5 STARS - will be purchasing again!
D.Louise have beautiful great quality products and I will 100% be purchasing from them again.
I was sent the wrong ring by mistake but a new one was sent to me super quickly and they wanted to ensure to save on Co2 emissions and let me keep the incorrect ring.
Fantastic quality products, beautiful jewellery that looks super expensive but has an affordable price fag.
5 May 2026
Unprompted review
Reply from D.LOUISE
What a lovely review, Amy. We're so sorry to hear that there was an issue with your order, but we're so glad that our customer service team were able to get that all sorted for you. We're thrilled that you're pleased with the products and service you've received, and we can't wait to welcome you back again soon x
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