D-Link Reviews 69

I purchased the Dlink products and their cloud recording (yearly subscription) in the October (2022) timeframe. Today (Jan 9) I received a email telling me "your myDlink cloud subscription expirED on OCTOBER 21, 2023"? Not that it expirES on 10/21/23... (?) Its Jan 9, 2023. The date of expiry is more than 9 months from now, which is right, but the system is out of sync with the calendar. So, I looked up their support page and chat with the agent who agrees and ultimately tells me after that i should call their 800 number... Their recorded message says " ....please call back during normal business hours" but it doesnt give the time zone or which hours those would be. These products secure assets / valuables..... You should have a 24 hour hotline to fix system issues when it comes to security. In my opinion.

In 2017/2018 I bought D LINK components for smart home ( Hub, water sensor, Outdoor alarm, indoor alarm and movement sensor Some hundreds of .
Now I have been informed these components are not longer supported - all of them are electronic garbage.

Customer also not willig to support o embed the hub (which is Z WACE compatible ) into other Z WAVE hub (DEVOLO).

Unbelievable scandal for me - wasted money and tie as well.

Never ever D LINK - cutthroat company - be aware. Such companies should not be allowed to sell in Europe.

d-link currently refuses to sell the vr air bridge to anyone who isn't in the us, completely geo-blocked so you can't even get it from meta in the uk currently. this is disgusting behavior avoid these xenophobic bigots at all costs!

Bought the wi-fi E15 extender in July and set it up. Seemed to work OK, hard to tell. Today, discovered it wasn't working and tried the setup again, multiple options to try. Nothing worked. Called tech support, who warned me I would have to pay if the device was over 90 days old. it isn't. Walked me thru a complicated procedure, made worse by an ESL speaker talking to part deaf senior. Finally got it up and they sent me more info on the device. Just hope it doesn't stop working.

Selling crappy hardware and even more useless software. Bought some cameras but the software doesn't start on Windows 10. There are numerous forums discussing similar problems. And the app for Iphone crashes without any warning and is also not usable. Avoid at all costs.

Low quality hardware and good luck getting any support when they do not work.

ENOUGH !! This time is the right time that I change webcam cloud provider. MY DCS-855L will stop to connect to Cloud server and this will prevent me to watch over that web camera, in the next December 30th. Here is their following message:
"The mydlink Baby Camera Monitor cloud services will be ending on December 30, 2022. After this date, users will no longer be able to access, manage, view or otherwise interact with devices associated with these services through their respective apps or online via the mydlink portal. For more information and a list of devices that will be affected by this End of Service, please visit here."

Terrible customer service, racist staff (in my view). refusing to help me with a simple question about my DNS-340L. All because of my country of residence!

I bought a DCS-8000LH camera and it does not work as advertised. The geofencing never works (the camera does not come on when I leave home), and the google assistant voice commands don't all work as advertised - for example you cannot switch the camera off with google voice command. Over 2 months ago I was on webchat support with d-link and they told me that it must be the Google have changed something - utter nonsense. Despite this their own site (dlink[dot]com/en/google-assistant) continues to claim that this voice command works - it does not. I sent a detailed (polite) email with these issues over 2 months ago; no reply. I have resent the same email to their support email address every two weeks since then, still no reply. Just appalling - if your looking for an indoor cloud security camera, look elsewhere.

I bought the DIR-1750-US from Amazon. Worked great for a couple months and then began rebooting randomly throughout the day, several times a day. I contacted support and they gave the OK for an RMA replacement. I had to pay shipping. Got the replacement and within a few days, wi-fi client connections dropped several times a day. This product should not be sold. The latest firmware is from a few years ago and the current version is 1.00. Nothing developed after that. I suspect there is no QA on this product.

I bought a hub with two cameras, set them up and was so happy with them that I bought two more. The documentation clearly states the hub can support four cameras, but I could not get the two new cameras to add-on to the original hub. It is now May 2021 and I have been requesting tech assistance since Dec 2020 with a total of four online requests via their customer contact page, with no response from any of the four contacts by me in the four to five month period. I cannot return them as the company that sold them requires a code from D-link in order to take them back. As I am unable to get any help to connect them or prove a fault, I cannot get the code. The cameras sit on the shelf gathering dust and I vow to tell everyone I talk to now to never purchase anything from D-link.

Terrible routers, I have a D-Link DSL-4320L which I thought for the price would be good.

Sadly D-Link is kicking these routers out the door without sorting the issues first, many users have 2.4Ghz issues with constant unreliable dropouts. I have had D-Link routers before, which had firmware updates to fix them... These routers are still being sold but the firmware doesn't look like it's being maintained as there have been no updates. If it's not a firmware problem, but an issue with the chipset then D-Link should give all the customers half their money back, as these are half working routers.

The D-link camera is an inexpensive alternative to some other systems on the market but it is unreliable and poorly engineered. You will save some money buying the D-link but it will cost you emotionally because of poor camera load time (whenever if feels like loading) and app/firmware freeze. Also, when the program freezes you will need to unplug the camera to reload the system which is impossible to do when your not home. This has happened to me about 3 times already in about 3 months. Good Job!!

I had a great tech assistance today. My guy was able to solve a problem (WPA2 password) that several others haven't been able to. I am thrilled! Now my computer is
protected!

Lousy products and company.

I bought a 4G router Dwr-953 that stopped working during warranty period. I bought it from Dustin in Sweden and they informed me that Dlink handles all warranties by themself.

You have to pay the freight by yourself. I called Dlinks support and they denied that you have to go thru them with rma:s.

Dustin contacted Dlink and it turned out that the told me a big fat lie.

Don’t buy their lousy products, you are bound for trouble, mostly after the product has broke down.

I got their IP CAM model DCS-932LB1 and there was no support for a modern browser. So I had to install an outdated browser just to get it working. It took me some hours to figure it out and my profession is to set up IT solutions for companies.

D-link does not care about updating their software.

I bought a Dlink DNR 322L almost 2 weeks ago. The specification sounded just what I needed. I have now spent part of everyday to try to get it up and running and attached to my mydlink account. It seems I will not succed despite many reinstalls and many emails to dlink support. Furthermore I have a big problem to find supported browsers that allows me to access dlink from my laptop.The reason I put one star is for the functionality and quality of the product. Support has always responded and been polite. They have just not been able to help me.

I purchased a D-Link cloud camera DCS-932L. None of the software packages are working, except the iPhone App. The camera is not detecting any motion and I cant view the video on Safari, Chrome or Firefox.

Been buying dlink products for two decads. This June, I bought a defective DNS-327L, and had to go through the CEO Roger Kao to get a RMA.

After tech guy and I exhusted and wasted hours of trobulshooting on phone, he send me an email to call a number and get an RMA.

I did. Four calls later and talking to oblivious staff ended up talking with tech services again over and over again.

Then I was directed to a dlnk rma website that will charge you ahead of time for $219 for the exchange of a product bought about 30 days earlier.

The unit was found to be defective and now I have to pay return the postag for what I paid $150 for already.

Not only that, if the cat 5 cable or the charger was not sent back, they would charge $15 and $25 respectively.

Awfull product, customer service, and response time.

I wrote to the CEO. What were the chances to get a respond from him? Why would he be better than the staff he trained, I wonder.

I decided to buy elsewhere in the future.