Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Westmoreland Road, BR1 1DP, Bromley, United Kingdom
- dlgautoservices.com
4.6
Excellent
11K reviews
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Fantastic service
Professional and friendly, communication was great as well. The workmanship was outstanding. Can't thank them enough for the repair work.
29 January 2026
Reply from DLG Auto Services
We're happy to hear that you had a positive experience with our team! We appreciate your kind words regarding our communication, professionalism, and the quality of our work. Thank you!
While my car was awaiting back order…
While my car was awaiting back order parts DLG Bristol kept updated a date on the progress for the full 6 months that car was with them.
10 February 2026
Reply from DLG Auto Services
We're happy to hear that we kept you informed about your car's repair progress over those months. Thank you for your positive feedback and your patience.
ABSOLUTELY 100% SATISFACTION FROM TIME…
ABSOLUTELY 100% SATISFACTION FROM TIME THEY TOOK MY CAR KEPT ME UP TO DATE WITH ALL THE WORK DONE COLOUR MACHED TOO 100% PREVIOUS COLOUR SOUND JOB DONE VERY FREINDLY STAFF FROM START TO FINISH GOT CAR BACK WASHED AND CLEANED INSIDE AND OUT WOW 5 STAR SERVICE.OF ALL THE CAR REPAIR DEALERS IVE ENCOUNTERED IN MY LONG LIFE WOULD RECOMMEND THEM WITHOUT A DOUBT THANK YOU DLG😀
10 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were completely satisfied with our work. It's great to know that you appreciated our communication, color matching, friendly staff, and the car's detailing. Thank you for your recommendation!
Very professional approach to keeping…
Very professional approach to keeping the customer updated on work progress and excellent workmanship.
10 February 2026
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our team's work and communication.
Kept to the original completion date
Kept to the original completion date, and car was returned as new
10 February 2026
Reply from DLG Auto Services
We're glad you were pleased with our service and that your car was returned in excellent condition and on time. Thank you!
Reply from DLG Auto Services
We're happy to hear that you had such a great experience! Thank you for your kind words; we appreciate it.
1st class service
Had my car collected and repaired by DLG Weybridge. Very professional from start to finish. Quick, well done repair and a spotless car returned.
Thank you
12 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had a professional experience with us! We appreciate your kind words regarding our quick repair and spotless return. Thank you!
Had an accident with my car and DLG…
Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see the progress of your car there was also a comment section at the bottom where any calls were noted and you could also write a message for them too. They were very efficient and got my car sorted for me.
2 February 2026
Unprompted review
Reply from DLG Auto Services
We're glad to hear that you had a positive experience with the repair of your car. We appreciate your feedback regarding our communication and efficiency. Thank you for taking the time to share your review.
Lackluster assessment and so poorly…
Lackluster assessment and so poorly ordered part ended up with 4 month wait for a simple repair, repeated calls met with lackluster excuses.
9 January 2026
Reply from DLG Auto Services
We regret that the assessment and repair process fell short of expectations. We appreciate your feedback and will review our service.
It is so refreshing to deal with real…
It is so refreshing to deal with real professionals who do what they promise.
Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went to was outstanding.
What I thought might be a daunting experience turned out to be a pleasure.
I would thoroughly recommend
30 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience with our team! It's great to know that our dedication to quality repairs and customer service made the process a pleasure for you. Thank you for your recommendation!
Excellent service
Excellent service, very helpful in every way and made sure that I knew what was happening during the repair
12 January 2026
Reply from DLG Auto Services
We're glad you enjoyed your experience and found our service excellent. We appreciate you taking the time to share your positive feedback with us!
Great experience
DGL collected car, updated me throughout the repair process and returned the car within a week.
6 January 2026
Reply from DLG Auto Services
We're happy to hear that you were pleased with our car collection, updates, and quick return. Thank you for your positive feedback!
Fixed my car what had to be done
17 October 2025
Reply from DLG Auto Services
We're happy to hear that we fixed your car and took care of what needed to be done! Thank you for your positive feedback.
Excellent communication and work ethic.
3 February 2026
Reply from DLG Auto Services
We appreciate your positive feedback regarding our communication and work ethic; it means a lot to us.
5 stars
Really happy with the repairs on my car.
I was kept updated throughout and the work has been very thorough.
Would recommend to all.
28 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you're pleased with the car repairs and our communication. We appreciate your recommendation and thank you for your feedback!
Great service and excellent…
Great service and excellent commonication.
Thank you
2 February 2026
Unprompted review
Reply from DLG Auto Services
We are happy to hear that you had a great experience with our excellent communication and service. Thank you for your kind words!
Very professional
Very professional, excellent communication. Overall great service from vehicle collection through to return delivery. Vehicle returned in immaculate condition.
3 February 2026
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's professionalism, communication, and the condition of your vehicle. Thank you!
Excellent service
Excellent service, they kept me upto date with the repairs and did a great job on the work
3 February 2026
Reply from DLG Auto Services
We're happy to hear that you received excellent service! We appreciate your positive feedback regarding our team keeping you updated on the repairs.
Brilliant Service
A brilliant service from start to finish. My car was picked up and a courtesy car delivered (this was immaculately clean). I was kept informed of how the repairs to my car were progressing. All the staff I had contact with were very friendly, polite and professional. I am hard of hearing and the young lady on the phone was very patient. My car was returned, repaired to an excellent standard &valeted inside & out. Could not have wished for anything better.
2 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's professionalism, the courtesy car, and the quality of the repair work. Thank you for your feedback.
Kept us up to date with with repair and…
Kept us up to date with with repair and staff very friendly and efficient.
27 January 2026
Reply from DLG Auto Services
We're glad you found our staff friendly and efficient, and that we kept you informed about your repair. Thank you for your positive feedback!
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