I sent my DJI Inspire 3 for DJI Care Pro Maintenance program on May 11th. Technician by phone call promised replacement by May 18th. It’s now June 10th with no drone. Only automated responses... See more
Company replied
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Review summary
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Reviews shaping this summary
Awful customer service. Faulty product and blamed operator. Mini 4k just dropped, said landing and dropped into the lake I was flying over. Made me jump through so many hoops I gave up trying to get a... See more
Company replied
Got the camera yesterday, gave it a test run, seemed fine. Crashed lots during set up, in the end locked me out unless I downloaded the app. Realised that the app cannot be downloaded from any secure... See more
Company replied
Absolutely terrible service! Purchased a new drone, wouldn’t connect after 3hrs with technical support sent it back and magically got it to work straight away? After a week all they were willing to... See more
Company replied
2.3
Poor
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Oustanding support
I had an excellent experience with DJI’s repair service and honestly couldn’t be more impressed.
After my drone crashed, I was expecting a long and frustrating process, but it was the complete opposite. I sent it off for repair and within just two days I had a replacement drone back in my hands. That level of turnaround is incredible, especially when you rely on your equipment for work like I do.
What really stood out was the communication throughout. I was kept informed at every stage, which gave me total confidence that everything was being handled properly. It made what could have been a stressful situation feel smooth and straightforward.
Thanks to how quickly everything was sorted, I didn’t have to reschedule a single job, which is a huge deal for my business.
Genuinely top-class service from start to finish. I wouldn’t hesitate to recommend DJI to anyone.
28 April 2026
Unprompted review
Reply from DJI
Hi there，
Thank you so much for sharing your experience with us.
We’re truly glad to hear that the repair/replacement process was smooth and that the quick turnaround helped you avoid any disruption to your work. Your kind words mean a lot to our team.
We’ll continue working hard to provide reliable products and support. Thank you again for your trust and recommendation!
I used to rate DJI
I used to rate DJI. Spent well over £10k on their kit over the years as a commercial operator.
But ordered a mini power station on the 28th March and I've no idea why it hasn't shipped yet and despite two efforts to speak to customer services and an hour of my time wasted I am still non the wiser what's happening with the £518 (order no 0446120108028) took off me.
Can't recommend their support anymore and that's disappointing because I've always rated them....but it's not the same company from where I sit.
Unfortunately their drones still don't have a viable competitor that appreciates my custom for anything else is going elsewhere.
12 May 2026
Unprompted review
Reply from DJI
2026.5.14
Hi there, we sincerely apologize for any inconvenience caused.
Based on your situation, we suggest that you could kindly check our email reply to you. If still have any issues, please kindly share with us.
Kind regards.
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Hi there. This is DJI Support. We're sorry to hear about your experience and understand your frustration regarding the order. We will look into this matter as soon as possible.
The Dji Neo 2 is a fantastic piece of…
The Dji Neo 2 is a fantastic piece of tech and I am hooked on this lineup and the tracking technology. Please keep innovating and you will have a life long customer!
9 May 2026
Unprompted review
Reply from DJI
Thank you for your kind words and support for the DJI Neo 2. We truly appreciate your encouragement and will continue to innovate and bring you even better products. We look forward to having you as a long-time customer!
Ordered the DJI Mini recently and…
Ordered the DJI Mini recently and honestly really impressed. Arrived quickly, setup was straightforward, and the drone itself exceeded expectations for the size and price. Stable in the air, great image quality, and very easy to fly even for a newer user. Really happy with it so far.
22 April 2026
Unprompted review
Reply from DJI
Hi there, this is the DJI Support Team.
Thank you so much for sharing your experience with us. We’re really glad to hear that your DJI Mini arrived quickly and that the setup process went smoothly.
It’s great to know that you’re enjoying its stable flight performance, image quality, and beginner-friendly operation. We hope it continues to bring you many great flying moments.
Please feel free to reach out anytime if you have any questions. Thank you for your support, and happy flying!
They just sell you the product and thereafter no customer service to follow
I inherited a dji mini 3 pro of my father who has passed away, his email address was binned,
After sending off documents and having this unbinded it’s only fair to leave them a 5 star.
Thank you to ivy who helped me in this unfortunate situation.
9 May 2026
Unprompted review
Reply from DJI
15th May, update:
Dear Michael,
We hope your week is going well so far.
We are very pleased that our team has now completed the process for your device. Please kindly check your email for further reference steps and details.
We apologise again for any inconvenience caused, and thank you for your support and trust in DJI.
Should you have any further questions or require any assistance in the future, please feel free to contact us at any time.
Kind regards,
DJI Support
---------------------------
14th May, update:
Hello Michael,
We hope you are well. Thank you very much for your patience.
We have received the materials you submitted, and the relevant team has now completed the review and approved them. The team is still actively following up on your case.
You may check the latest progress of your case via email. If you have any further questions, please feel free to contact us at any time.
Thank you for your understanding and support.
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First and foremost, please accept my deepest condolences on the passing of your father. I am so sorry for your loss.
I also want to sincerely apologize for the immense frustration you have experienced with our support team so far. I completely understand why you are so upset—dealing with rigid procedures is the last thing you need during such a difficult time, and your comparison to transferring a house makes perfect sense. We failed to handle this delicate situation with the care and flexibility it requires.
I want to look into this and see how we can make this right for you. To help me locate your previous communications and escalate this to our specialized management team, could you please provide:
The Serial Number (SN) of the drone.
The previous email address that the drone is bound to.
Any previous ticket number/case number from your past conversation with our support (if you have it).
Please know that I am here to help you navigate this. I will do everything in my power to assist you with the unbinding process.
After having a problem with a RC2 controller
After having a problem with a RC2 controller touch screen not working they could not have been more helpful. They replaced not only the controller but the entire fly more package mini 5 pro within a week
3 May 2026
Unprompted review
Reply from DJI
Thank you so much for your feedback! We truly appreciate your kind words and are glad to hear that your issue was resolved quickly and to your satisfaction.
Your support means a lot to us, and we hope you enjoy your Mini 5 Pro fly more package.
If you have any further questions or need assistance in the future, please feel free to reach out.
Thank you for your understanding and support!
Trash they don't help at all
7 May 2026
Unprompted review
Reply from DJI
Updated on 2026/5/11
Hello, so sorry to bother you again.
Regarding this issue, we have not received a reply from you. May I confirm if the problem still persists?
If so, please feel free to share more details, and we will check it for you as soon as possible.
Thanks for your patience and understanding.
====================================
Hi there, we just wanted to follow up regarding your recent message. We’re still eager to assist you and resolve the issue you encountered.
When you have a moment, could you please provide a brief description of the problem and the model of your device? This will help us investigate and offer the most effective solution. We truly appreciate your time, trust, and support, and we look forward to helping you.
========================================
Hi there, we’re sorry for the unpleasant experience you’ve had. Could you please describe the issue you encountered and provide the model of the device you are using? We will do our best to resolve it for you as soon as possible. Thank you for your trust and support.
The worst customer service I’ve ever…The worst customer service I’ve ever encountered.
The worst customer service I’ve ever encountered. They offered absolutely no help in finding my drone MINI 2. What’s more, from the follow-up questions they asked, it was clear they had access to the information. I answered all their questions, but nobody answered mine. Then they simply started ignoring my messages.
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2026.5.7
"Regarding this issue, we have not received a reply from you. Could you kindly share more details with us for further processing?" - I formed this opinion of your company after almost three weeks of dealing with your support team. Why did you give me this information? So that in the end, you wouldn't be able to help me again? I answered all your support questions, but the response to my questions was minimal and no help
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2026.5.8
I corresponded with your support via email under the name Youtube Festival
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2026.5.11
They did reply to me, but it was useless. No help, just weird excuses. But when I saw your rating on this platform, everything fell into place for me. You simply don't have any customer support. It's surprising and sad that you're not concerned about this situation.
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2026.5.13
They just started ignoring my questions)) Amazing disrespect for the customer. Incredibly disappointed.
20 April 2026
Unprompted review
Reply from DJI
2026.5.11
Hi there, we sincerely apologize for any inconvenience caused.
We have looked into your concern regarding the lack of response to your previous request. We noticed after receiving your reply, our team has responded to you within the required time in email, we suggest you could kindly check it.
For final solution of this case, please refer to our previously sent email.
We understand this may not be the outcome you were hoping for, and we sincerely appreciate your understanding and support.
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2026.5.8
We sincerely apologize for any misunderstanding caused. We would like to further assist you and need to review the previous details of your case. We are very sorry for the inconvenience this may bring to you.
If convenient, could you please provide your device information or the username you used to contact us on other platforms? We will check your case and assist you further accordingly.
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2026.5.7
Hello, so sorry to bother you again.
Regarding this issue, we have not received a reply from you. Could you kindly share more details with us for further processing?
Thanks for your understanding, looking forward to your reply.
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2026.5.6
Hi there,
Thank you very much for reaching out to us. Please accept our sincerest apologies for any inconvenience this may have caused.
To help us assist you more efficiently, we kindly ask you to provide the following information:
1. Your Name:
2. Email address:
3. The serial number (SN) of your device (if applicable):
4. Order number (if applicable):
5. Your current location (Country):
6. If you have previously contacted us through a social media platform, could you kindly provide your ID or username on that platform?
Thank you for your understanding and support. We look forward to your reply.
DJI software crashes on opening
DJI software crashes on opening, absolute crap. Will never waste another dime with this company
I have an older DJI Phantom 2 Vision +, the drone works fine, but the software does not work rendering the use of the camera useless. I spent over 1500 on this drone with all of accessories and now I have a toy at best, can't use the camera as your Vision app does not work on newer phones and you do not have any newer apps that work with the device. If you build it you should support it. I have bought a new drone from a different vendor.
The app is working now, but the camera won’t display in the app, spinning pinwheel the Model number is PV331
SN PH745509333
I withdraw my poor review, the app is working, I can’t make the camera respond correctly, I will try reapplying the firmware tonight to see if issue resolves.
2 May 2026
Unprompted review
Reply from DJI
Hi there, we apologize for the inconvenience caused. To better assist you, could you please provide the device model and serial number? If possible, please also describe the issue you encountered in more detail, and we will assist you further accordingly.
Thank you for your understanding and patience.
5.7 update
Hi there,
We just wanted to follow up on our previous message. If the issue still persists, please kindly check our earlier reply and share the requested information when convenient.
This will help us better look into the issue for you.
Thank you for your understanding and support.
5.8 update
Hi there,
Thank you for your update.
We appreciate you withdrawing your previous review.
If the problem still exists after the firmware reinstallation, please feel free to let us know anytime, and we will assist you with further solutions.
Dji sent our parcel to the wrong…
Dji sent our parcel to the wrong address and now pretty much refusing to refund or sort it out. for such a great product there customer service is actually so shit.
i recommend not to buy there stuff
17 March 2026
Unprompted review
Reply from DJI
Hi there, we're very sorry to hear about your feedback. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/order number. We're always here to help.
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5/5 update
Hi Anna,
Sorry to bother you again. As we haven’t received your reply, the current information is not sufficient for us to better understand your case.
If possible, could you please provide relevant details such as the case number or ticket number so we can look into this further and assist you accordingly?
Thank you for your understanding and support.
Has your colleague got lost in the warehouse?
Update: order delivered today after 1 month waiting, it was dispatched after I clicked on refund order. I had then ordered from elsewhere. Now I've got two of the same.
1 month and still not been picked from the warehouse, I would send a search party to look for your colleague.
"Order placed
05/04/2026 11:28:02
Paid
05/04/2026 11:29:22
To be shipped
05/04/2026 11:30:16"
3 May 2026
Unprompted review
Reply from DJI
2026/05/06
We truly regret the experience you've had, and we sincerely apologize for any frustration this may have caused. We really want to help and will do our best to support you.
To move forward, we'll need to work with the relevant team to look into this further. Could you please provide any related ticket or order number you have? We're here for you and ready to assist.
=======================
2026/05/05
Hello, we sincerely apologize for the experience you've had. We're keen to assist you in any way we can, and to do so we'll need to coordinate with the appropriate team for further investigation. Could you please share any relevant ticket or order number? We're here to support you.
=======================
2026/05/04
Hi there, we're very sorry to hear about your feedback. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/order number. We're always here to help.
OMG Your online shop is a complete…
OMG Your online shop is a complete disaster. Over a month, multiple conflicting delivery claims, and now you’re saying I was the “neighbor” who received my own package, which I never got.
No refund, no accountability, just delays and excuses. Chargeback already filed. Avoid buying from their online store.
3 May 2026
Unprompted review
Reply from DJI
Hi there, we're very sorry to hear about your feedback. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/order number. We're always here to help.
----------------
5/5 update
Hi Robert,
Sorry to bother you again. As we haven’t received your reply, the current information is not sufficient for us to better understand your case.
If possible, could you please provide relevant details such as the case number, order number, or ticket number so we can look into this further and assist you accordingly?
Thank you for your understanding and support.
A bit disappointed
I love dji, had 4 drones. But i just bought the mini 5 pro and when I was setting up I saw the drone does not fly over 120m altitude. They should advertise that, the drone is worthless flying only 120m. Specially for a drone that suppose to be for cinematic shots. Now im stuck with this drone. Im not a vloger, I like to film Nature, mountains etc. And I don't want to climb the mountain to be able to film. I'm a bit disappointed honestly.
2 May 2026
Unprompted review
Reply from DJI
Hi CARLOS PEGORARO,
Thank you for sharing your experience, and we completely understand your disappointment.
To clarify the altitude limit:
If your device currently has a C0 label, the maximum flight altitude is 120 meters.
If your device currently has a C1 label, you can adjust the maximum flight altitude up to 500 meters in the Fly app. Please make sure your device firmware is updated to the latest version first.
Please understand that we have published the relevant policies on the Mini 5 Pro official website to help users make informed purchasing decisions, and according to the latest regulations, DJI has stopped providing upgrade services for modifying the product category label after purchase.
We appreciate your understanding. If you have any other questions or need further assistance, please don't hesitate to reach out and we will do our best to support!
Great service, great products and great delivery
I ordered a couple of batteries and a battery charger case for my Osmo 360 camera from the DJI website.
Prices were good, items in stock, dispatched very quickly.
Items arrived within 2 days of placing my order.
This is my third purchase direct from DJI and each item and experience has been exceptional
2 April 2026
Unprompted review
Reply from DJI
Hi there,
Thank you very much for taking the time to share your positive experience. We are truly pleased to hear that our support team was able to assist you promptly and provide helpful communication throughout the process.
Delivering customer-focused, efficient, and attentive service is always our priority, and your satisfaction means a great deal to us. Your feedback is a strong encouragement for us to continue improving.
If you have any further questions or need assistance in the future, please feel free to reach out at any time. We are always here to help.
Thank you again for your trust and support. Wishing you all the best!
Worst customer service i have ever…
Worst customer service i have ever experienced. My drone was send wrongly by dji, so that DHL sees it as dangerous goods. Instead of fixing the problem. The package has now been in Brussels a week and all the customer service tells me is they are sorry and that they are working on it. But nothing happens. I have several times been told i would get emails with updates within 24 - 48 hours. But since monday no email has arrieved and it is now Thursday. I guess its time to change ecosystem and find a different manufacturer. Would not recommend to buy, since you are let down when you need customer service.
The info has been sent, yet today is another day where nothing happens with my order.
30 April 2026
Unprompted review
Reply from DJI
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Your Name:
2. Email address:
3. The serial number (SN) of your device （if any）:
4. Order number (if any):
5. Your current Location (Country): Are you located in Denmark?
Thank you for your understanding and support. We look forward to your reply.
Flying with DJI since 2016 and I am…
Flying with DJI since 2016 and I am really happy with the experience. Had zero crashes or issues so far. Recently I bought the Mini 4k and Avata 360 and so far I really like them.
29 April 2026
Unprompted review
Reply from DJI
Hi there,
Thank you very much for your long-term support and recognition of DJI products. We are glad to learn that you have been using DJI products since 2016 and that your overall experience has been very satisfying.
We are also pleased to hear that you have maintained a consistent and smooth flying record without any incidents, which reflects both your careful operation and strong understanding of flight safety.
It is great to know that you recently added the Mini 4K and Avata 360 to your collection and are enjoying their performance. Your feedback is highly valuable to us, and we will continue working to enhance product experience so that we can deliver stable and enjoyable aerial photography experiences in the future.
If you have any questions or need assistance during your usage, please feel free to reach out at any time. We are always here to help.
Thank you again for your trust and continued support.
After years of being a loyal DJI user
After years of being a loyal DJI user - after thousands and thousands of dollars spent on DJI products (roughly 10k at least) - after purchasing nearly 500 dollars of DJI drone insurance with the promise of an extended warranty for safe flight/use - DJI has denied my warranty claim after their OEM premium screen controller froze, became unresponsive, and I watched helplessly as my premium 2500 dollar prosumer drone floated off into oblivion. I lost the drone and very expensive work-related data. Regardless of the circumstances and flight data, DJI went to great lengths to claim it was 'pilot error' including simply denying the signal interference clearly reported by DJIs own flight data (THAT among MANY other discrepencies and contradictions). They said there was no evidence of signal interference. I showed them with screen shots, timestamps, and flight data that there was. They simply responded by denying it. I WILL NEVER BUY DJI AGAIN AND I WILL STRONGLY SUGGEST OTHER DRONE ENTHUSIATST AVOID THEM AT ALL COSTS. You might get lucky, but as soon as you need them to make good on their guarantees, promises, and warranties, in my experience, they WILL NOT. Hope this helps someone avoid the massive loss I have incurred. I wish I had never bought them.
UPDATE TO DJI: Here is my case number CAS-31459671-N6H7H5 and additional details
Last I spoke to a DJI rep was Albert, who told me he was the highest level support I could speak to. Albert told me a week ago that I could expect a call from Francis within 24 hours. I never received that call. I have the flight data and have reviewed it many times. While there isn’t a definitive ‘unresponsive controller error’ you can clearly see that something is amiss as the drone appears to float further and further away from the controller without any course correcting input until it is a mile away and at that point I had completely lost control and sight of the rouge drone. The drone was not recovered. From my end the tracking shot I attempted to set up in the beginning immediately malfunctioned and froze the screen. For the majority of time corresponding with that flight data I had no idea where the drone had gone as my controller was unresponsive. This is reflected in the data. My movement in the data is not a ‘tracking shot’, it is me chasing off in the last known direction of the drone. I have had many points of contention with DJI tech support with regards to the facts of this data and hardly any of the issues I raised were directly addressed. The last discrepancy I tried to clarify was the fact that the data clearly shows signal interference at around timestamp 4:19 and the email response I have from DJI simply denies that. If I had control of the drone why would I let it float a mile away from me into a blind area? And the aforementioned is just a partial sample of the data discrepancies I have attempted to clarify with DJI. I have the email thread and can provide any video or screen shots from the flight data. It appears to me that DJI is prioritizing a ‘pilot error’ finding rather than considering the totality of the circumstances. I am an experienced drone pilot with years of safe flight logged all over the world, a newbie wouldn’t have flown a drone in a manner reflected in that flight data - no discernable course correcting input and the drone slowly floats a mile away from me (at least according to the data, I wouldn’t know, cause I didn’t know where it went at that point!). The drone was not recovered so my opinion is it continued to fly away in some unknown direction. I can’t imagine why it wouldn’t be best for all parties involved to simply issue a replacement because otherwise my only other course of action would be through the courts and surely that would be a bigger expense for both parties. I appreciate the reply, pardon my terse tone, I have been dealing with this issue for the past month.
31 March 2026
Unprompted review
Reply from DJI
May 2nd update：
Hi there,
We understand your frustration and truly appreciate your long-term support as a DJI customer.
We have carefully reviewed your previous communications and the data analysis results. Based on the available evidence, the conclusion from our data analysis team is sufficient, and we are unable to overturn it.
Regarding the final service result, please refer to the email reply from us. If you have any further questions, you may reply to that email directly at any time.
Thank you for your understanding.
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April 30 update：
Hi there,
Thank you for your patience.
Our Customer Care team has sent you an email reply regarding your case. Please kindly check your inbox, including the spam/junk folder, for the latest update.
Thank you.
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April 29 update：
Hi there,
Thank you for providing the case number and the additional details.
We’re truly sorry for the frustration and inconvenience this situation has caused, especially given the value of the aircraft and the work-related data involved. We understand how upsetting this experience must be after being a long-time DJI user.
We have located your case and are currently verifying the details with the relevant team/colleagues. Once we have any further update or progress, we will inform you as soon as possible.
Thank you for your patience while we continue checking this internally.
-----------------------------------------------
Hi there, this is DJI Support, thank you for reaching out. Please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Your Name:
2. Email address:
3. The serial number (SN) of your device:
4. Your current Location (Country): Are you currently based in the US?
5. Case Number (if any):
Thank you for your understanding and support. We look forward to your reply.
DJI Power 2000 broke under warranty and almost 2 months later nothing has happened
I bought a DJI Power 2000. After a while of normal use it started failing in three different ways at the same time. The fan got very loud, which is almost funny given that DJI markets this unit as a quiet power station and that's one of the main selling points. The USB-C port stopped delivering higher wattage, so it would no longer fast charge the devices it's supposed to fast charge. And the screen started popping up random error messages on its own. So this is not a small cosmetic issue, the product basically stopped doing the things it was sold to do.
I reported it under warranty. It has now been almost two months. In that time DJI has not collected the faulty unit, has not sent a replacement, and cannot tell me when the product will be back in stock. From what I can see, the DJI Power 2000 is out of stock across the EU in general, not just in one country. So any "solution" tied to buying a new one from DJI right now is not really a solution.
The faulty unit is stuck at a rental property in Spain. They have told me clearly that they will not keep it forever. I gave DJI the property's phone numbers and email address over two weeks ago. In their latest reply DJI admit they still haven't reached anyone there, and they will not confirm that an actual phone call was made, only that they "attempted to contact" them. So the unit is now at real risk of being thrown out because nobody at DJI will pick up a phone.
To try to move things forward I agreed to a coupon for a replacement instead of a repair. The coupon was issued for a country where the DJI Power 2000 is out of stock with no restock date. When I pushed again to get the faulty one collected, their next move was to change which country the coupon works in. That changes nothing when the product is unavailable across Europe.
I also asked several times for an address or email where I can file a formal complaint. They keep skipping the question. The answer I finally got was basically that the same Customer Care team handling my case is also the complaints department. So there is no real way to escalate.
Every reply has the same shape. An apology, "we understand", "we are arranging", "we will continue trying". No names, no dates, no commitments, no follow through. After enough of these you stop believing anyone is actually doing anything on the other side.
If you are thinking of spending this kind of money on a DJI power station, just be aware of what happens if it breaks. The product itself can fail in pretty fundamental ways (noise, charging, errors), the EU stock situation means a replacement may not even be possible for months, and the warranty process is slow, vague, and impossible to escalate.
Update: Another DJI statement that does not match reality
DJI’s reply above makes it sound like they were actively trying to solve this. Reality was different.
With my help, DJI finally managed to collect the faulty DJI Power 2000 from the Spanish property. The original collection failed because of DJI’s process. DJI then claimed they could not contact the property, even though I had provided phone numbers and email, and the property was reachable through those channels.
The unit is now with DJI, so that excuse is gone. But the delays continue.
DJI also told me they had contacted the local distributor about a refund. I contacted the distributor myself, and they said they had heard nothing about my case. So either DJI did not contact them, or their internal process is so broken that their own escalation does not reach the people involved.
I have also repeatedly asked how to file a formal complaint. There still seems to be no real complaint process. The same support structure that failed the case appears to be the “escalation” path.
So the situation is simple: the product failed under warranty, DJI now has the unit, but I still have no refund, no replacement, no deadline, and no credible escalation.
Another lie from DJI? From the customer side, that is exactly what it looks like.
2 March 2026
Unprompted review
Reply from DJI
April 30 Update
Hi Audrius,
We have carefully reviewed and fully verified this case.
At present, we confirm that the unit you purchased remains in the possession of the property management at your previous residence. As the device has not yet been recovered, we are currently unable to proceed with a refund at this stage. We fully understand your concern in this situation, and we are continuing our efforts to contact the property management to facilitate the recovery and retrieval of the unit as soon as possible.
In order to further assist you and move this case forward, our relevant team has already contacted you via email to request supporting documents. We kindly ask you to kindly provide the required proof through that email so we can proceed with further verification and assistance.
Once the information is received and verified, we will continue to coordinate the appropriate next steps regarding your request.
We sincerely appreciate your contact and your patience throughout this process.
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We sincerely apologize for any inconvenience this may have caused. To assist you better in resolving the issue, could you please provide your CAS number, order number, or your email address? We will do our best to help you with your concerns and look forward to your reply!
Best regards,
DJI Support Team
dji avata 360 I got is unflyable and…
dji avata 360 I got is unflyable and readily hurls itself into the nearest wall on its own volition. Within seconds it tried to wildly fly off, would not force land, and having been forced down scratched the heck out of the lenses.
Many recalibrations later, in my very bright living room, it blatantly flies into walls, on its own, so hard it disables its engines.
I have 4 other DJI drones that are magic. This one is a POS.
Edit:Will follow up on alternative platform as suggested below.
24 April 2026
Unprompted review
Reply from DJI
Hi there. We sincerely apologize for the inconvenience. To better assist you while protecting your privacy, would it be possible for us to communicate further through other social media platforms (such as INS or Twitter)? This may allow us to provide more efficient support.
Additionally, to better assist you in resolving this issue, please kindly provide the fault video and the device’s SN code when possible. If convenient, we also recommend uploading the relevant flight data via the DJI FLY APP so that we can conduct further analysis.
Thank you for your understanding and support. We look forward to your reply.
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4.27 update
Hi Tony, hope you’re doing well.
We’re very sorry to hear about your experience—this is definitely not the kind of performance we expect, and we truly understand how frustrating this must be.
If the aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which can affect its flight behavior and overall performance. In this case, we would recommend sending it to an official repair center for further inspection and service.
Before we proceed, could you kindly confirm whether you are currently located in the United Kingdom and provide the following details so we can better follow up on your case:
Device SN (serial number)
Whether you have contacted us previously regarding this issue
If yes, the contact channel used and the email address associated with it
We look forward to your reply so we can assist you further. If you have any questions, please feel free to reach out anytime.
I bought a Mavic pro 2 an a mini pro 3
I bought a Mavic pro 2 an a mini pro 3. Because of the new CX category rules I can not use the drones for what I am doing as proffessional user in Europe. The drones are worthless to me. I read I can update the mini 3 an ask for a sticker C0. Because I have no warranty anymore I can not update the sticker (i think). I lost a few ours to trie updating the drone an search in service- cx category in the fly app. No more DJI for me.
My answer to your comment below; I do not ask an upgrade but only the sticker with C0 as category. This is also the category off the drone. This sticker is important otherwise the drone is useless to me. I will never buy a drone again from DJI. The sticker would solve this issue.
18 April 2026
Unprompted review
Reply from DJI
Hi Wannes, this is the DJI Support Team.
We are sorry to hear about your frustration and understand how disappointing this must be, especially when regulatory changes affect your professional use and after the time you have already spent trying to find the relevant option in the app.
DJI remains fully compliant with European drone regulations and continues to monitor regulatory developments closely. As part of this approach, DJI no longer supports updates to a product’s class label after purchase. All units remain compliant and safe to operate under their existing class label.
We understand this may not be the outcome you were hoping for, and we truly appreciate you taking the time to share your experience and concerns with us.
Thank you for your understanding and support.
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Hi there,
We sincerely apologize for the inconvenience this situation may have caused. We fully understand your concerns and truly appreciate your patience and understanding throughout this process. To assist you more efficiently, we would like to first confirm whether you have already contacted DJI After-Sales Support and created a repair service case.
If a repair case has already been created, kindly provide the case number that begins with CAS. You can find this number in the confirmation email sent to you by DJI Support. If you do not see the email in your inbox, we also recommend checking your spam or promotions folders.
If you have not yet created a repair case, please help provide the following information so that we can further investigate and offer the appropriate support:
1. The device SN (serial number).
2. Please confirm whether you are currently located within Belgium. If not, kindly provide your current country or region.
Once we receive the above information, we will promptly follow up and provide the next steps. Thank you again for your cooperation and patience. We remain committed to supporting you until this matter is properly resolved.
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