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3.0
3 reviews
Hasn’t replied to negative reviews
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Une personne de ma famille y a été agressée sexuellement. Une fois l’information remontée à la direction rien n’a été fait l’homme continuait à travailler sur place. La direction a tenté d’échanger notre une croisière en bateau contre notre silence.
Nous avons rencontré après ça un couple de français qui nous ont expliqués partie eux aussi plus tôt de l’hôtel car une autre agression sexuelle avait eu lieu au spa.
Experiência negativa no Hotel Djerba Aqua Resort (Tunísia)
Durante a estadia, vivemos um episódio grave de insegurança: alguém tentou forçar a entrada no nosso quarto durante a noite (10/09/2025). Apesar de termos pedido ajuda imediata à receção e ao guia da agência, não obtivemos qualquer esclarecimento transparente. Dois dias depois deram-nos uma explicação incoerente, recusaram mostrar as câmaras de vigilância e sentimos que a verdade foi ocultada.
Além deste incidente, enfrentámos vários problemas: demora na entrega de toalhas, cofre avariado, quarto com cheiro a mofo e pouca higiene. Funcionários da restauração tiveram atitudes impróprias e incómodas. A sensação geral foi de desrespeito e falta de profissionalismo.
O único ponto positivo foram os animadores, simpáticos e corretos.
Não recomendamos este hotel pela falta de segurança, de transparência e de qualidade no atendimento.
Hôtel propre et bien entretenu.
Buffet copieux et varié
Personnel à l'écoute
Animations sympas
Rien à redire
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