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DJ CITY Reviews 

175
•
TrustScore 4.5 out of 5

4.3

Home & Garden
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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, knowledgeable, and patient, often going above and beyond to assist with purchases and inquiries. Many people highlight the excellent customer service, noting that team members are friendly, provide valuable advice, and make the shopping experience easy and enjoyable. Reviewers are consistently satisfied with the products and the overall service, finding the company reliable and efficient in meeting their needs. However, some customers also noted issues with product quality, such as receiving defective or incorrect items, or products failing shortly after purchase. A few other people also felt that communication and accountability were lacking when problems arose, with some experiencing delays in repairs or feeling unsupported when dealing with faulty equipment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Product

Customers generally express satisfaction with the products, often highlighting good deals, availability, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the great, friendly, and excellent... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and knowledge... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing high satisfaction, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Winston was absolutely amazing! I’m such a novice and just started podcasting so really needed expertise around a decent mic. He was so kind, patient and helpful! Highly recommend DJ City Richmond!

Rated 5 out of 5 stars

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made t... See more

Rated 5 out of 5 stars

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle.... See more

Rated 5 out of 5 stars

The crew down at Richmond DJ City are absolutely incredible. If you're looking to find the instrument or device for your creative expression, this is the place to go to. They're helpful and sup... See more

Company details

  1. Home & Garden

Information provided by various external sources

Shop with DJ City Australia's biggest sound, lighting & performance superstore. For all your DJ gear; DJ decks, lighting & pro audio gear.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(175)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing service!

Reilly was an absolute amazing help for me and my son. He was so knowledgeable and helpful throughout the entire experience I cannot thank him enough for it!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic, everyone knew exactly what it is that they were offering and were able to help me figure out what i wanted to purchase.
Highly recommend coming here to even just have a look at the wares they offer.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

All round amazing

The staff were fantastic to work with and super knowledgeable. I had the privilege of shopping with Katie who walked me through everything and made it so easy to make the right choice. Would recommend to anyone shopping all things music

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Incredible team and support

The crew down at Richmond DJ City are absolutely incredible.
If you're looking to find the instrument or device for your creative expression, this is the place to go to.
They're helpful and supportive.
You can feel that they just want to assist you in the dearest ways possible to find exactly what you need and what suits your personality.
Thank you so much Brad and the rest of the team for helping me out!
Huge appreciation!

4 September 2025
Unprompted review

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