Diypoolsandspas Reviews 142

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the smooth and professional process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the fantastic customer service, with questions being answered promptly and thoroughly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and responsive. Reviewers consistently praise the team for... See more

User experience

Users describe positive interactions with the user experience. Many customers report a smooth and easy... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being a... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick responses to... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

jThe DIY team has been great at getting our design just right, changing things we needed changed, and doing things in a very timely manner. We are awaiting approval from our local planning department... See more

Rated 5 out of 5 stars

The DIY Pool Team has been a great resource, very helpful and friendly when sheparding the constuction design, planning, and engineering of my pool. I'd recommend them for any DIY folks who want to u... See more

Rated 5 out of 5 stars

We couldn’t be happier with our experience with DIY pools and spas! From start to finish, the process was smooth, professional, and surprisingly simple for a DIY project. The quality of the materials... See more

Rated 5 out of 5 stars

So far, my design experience has been great. I've had lots of questions, but they are always answered in a timely manner so I can keep moving along! There's a lot of information to absorb along the... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use

I recently started my project using a DIY, and I’m absolutely thrilled with the outcome so far.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

How is your filter set to show only 4-5…

How is your filter set to show only 4-5 reviews. On other sites I can see the 1-2 reviews and they have fewer than your by a wide margin. On many that offer filters and you choose “ verified “ the number of reviews all come up as Zero. Am I reading these wrong?

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Process

This continues to be a smooth process. Questions have been answered quickly and we look forward to making progress towards completing the project. .

26 July 2025
Unprompted review
Rated 5 out of 5 stars

The DIY Pool Team has been a great resource

The DIY Pool Team has been a great resource, very helpful and friendly when sheparding the constuction design, planning, and engineering of my pool. I'd recommend them for any DIY folks who want to understand more about how their pool is being constructed and save money in the process. The process helped me pick reputable contractors from which I plan to share with future DIYers in my area.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

So far we are doing great!

So far, my design experience has been great. I've had lots of questions, but they are always answered in a timely manner so I can keep moving along! There's a lot of information to absorb along the way, but I always get great answers from the team at DIY. Their support has been fantastic.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Southeast Florida - a pool is a must!

I live in Southeast Florida and have wanted a pool for some time - I am also a realtor and have heard many nightmare stories regarding the pool building experience with local pool companies. I was intimidated to try the DIY solution since I, like many others, know nothing about this process. The team at DIY have been great guiding us through the whole design and many revisions...construction plans and just being there to help in anyway they can...Cannot wait to take my first swin!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

The team is very helpful

The team is very helpful. It took much longer than it needed to because I was indecisive. There was one thing that was challenging to explain so Mike offered me a coaching session to clarify. Then when it still didn’t meet what I was looking for he called to get it the way I wanted it. He was patient and took the time to ensure I was happy.

18 July 2025
Unprompted review

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