Excellent prices and product quality from a not very local timber merchant. Prices lower than purchasing directly from same timber merchant. Communications from and efficiency of DIY B. S. leaves sign... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t really fault this company. I made the mistake of ordering from them when I was looking for supplies & thought I was ordering from a local company. After a long wait they must have contacted Ho... See more
Company replied
I recently purchased the 18mm Structural Hardwood Plywood and I’m genuinely impressed. No damage, no delamination, and the edges were clean and straight. Unlike B&Q or Wickes the faces are smooth... See more
Company replied
Good basic products which were supplied by a local merchant (Travis Perkins) but at a much better price than I could obtain. DIY Building Supplies were really helpful on the phone when I needed to add... See more
Company replied
Company details
Written by the company
We are your one-stop shop for building material supplies, with a dedicated trade service for contractors and helpful staff ready with advice and insights for DIYers.
Contact info
Unit 6, Lawmax House, 30-32 Nottingham Road, STAPLEFORD, United Kingdom
- 0115 6976800
- sales@diybuildingsupplies.co.uk
- diybuildingsupplies.co.uk
4.4
Excellent
758 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from DIY Building Supplies
Thank you for sharing your great experience. We hope that you come back again soon!
The DIY Team
Good stock, Accurate description. Perfect Fit
I assumed that sourcing a replacement roller catch locally would be straightforward but I had a long search before finally finding Daymans DIY online. The item was accurately described and fitted perfectly. Many thanks.
18 May 2026
Unprompted review
Reply from DIY Building Supplies
This is a fantastic review, Barry but I don't think it is meant for us- I think you may be looking for these guys who seem to be doing a great job: https://uk.trustpilot.com/review/daymansdiy.co.uk
Fab product/company..quick delivery and…
Fab product/company..quick delivery and great really helpful delivery guy…thank you
13 May 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for writing such a positive review- we will certainly pass this onto the delivery driver. Hope to see you again for your next project! The DIY Team
Avoid at all cost!
Avoid at all cost!
Placed an order. Was told 3-5 days for delivery. Received an email 5 days later item to be delivered in 3 days time. Waited for order (all day) it's now 5.30pm the day after said delivery day (still waiting) with no response from company. Have emailed and left a message.
15 May 2026
Unprompted review
Reply from DIY Building Supplies
We are really sorry to hear that you did not have a positive experience. I can see that since writing this review you did speak to one of the team. We completely understand your frustration in the delays. Unfortunately, over the May bank holiday a surge in demand did lead to some delays and impacted how quickly we were able to communicate with our customers. We are truly sorry for this and have since improved systems and grown the team to handle periods of high demand much better.
We would welcome the opportunity to show you the high level of service we usually pride ourselves on so if you have another project, please do give us a call.
Kathryn
Operations Manager
Excellent experience with DIY building…
Excellent experience with DIY building supplies, good communications, good prices and delivery. Delivery driver was very helpful and pleasant. Will definatly use again.
7 May 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for the positive feedback- we really appreciate the time to write a review and great news that we will be seeing you again in the future!
The DIY Team
Lovely people to deal with
Lovely people to deal with, kept us informed every step of the way from order confirmation to delivery. Delivery was within the time window they gave us and the product (2 x 4 pressure treated timber) was first class
14 May 2026
Unprompted review
Reply from DIY Building Supplies
Really appreciate the time taken to share your positive experience. We hope to see you again soon!
The DIY Team
Snag - Sorted out quickly.
I had an initial chellenge with my Delivery date, but the team went out of their way to resolve the matter. Thank you.
6 May 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for taking the time to write us a 5* review- we really appreciate it! From time to time, things do go wrong but we always aim to do whatever we can to put it right. Thank you for your patience and understanding in resolving the matter.
We hope to see you again soon!
The DIY Team
Great service.
Good service. Good prices. Delivered early on the date arranged. Great experience all round.
Thank you.
12 May 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for sharing your positive experience, Phil, We really appreciate you taking the time to do so.
We hope to see you again soon!
The DIY Team
The price was the main draw for me.
The price was the main draw for me, very competitive pricing on all the products they list.
The only real let down (although not a show stopper) is the fact that they don't actually hold stock, they seem to shop around other suppliers for the order. Again not a show stopper however, it does mean that you don't get all your order in one delivery so you can't get into your job without thinking about when things are going to turn up. They do give you delivery dates but my experience was not everything was delivered, had a back order on some items.
I would definitely recommend them but if you are ordering multiple items be aware that they are unlikely to turn up all together.
I will use them again but I will factor in deliveries and wait until I have all the items before I commit to starting the work.
28 April 2026
Unprompted review
Reply from DIY Building Supplies
Really appreciate you taking the time to write an honest, balanced, and fair reflection of your experience, Mark. For future orders, feel free to write in the notes section when placing your order about your deadlines, schedules, and desired delivery date and we will do our very best to accommodate.
Looking forward to seeing you again soon!
The DIYTeam
Never again
Ordered timber over phone and paid for delivery, got an email a few days later giving delivery date, nothing turned up. When I rung up they had changed delivery and failed to inform me, had to send contractors home which cost me money. They did reimburse me with delivery fee but still lost money, would not recommend
6 May 2026
Unprompted review
Reply from DIY Building Supplies
I am so sorry to hear about this experience. Whilst factors beyond our control can lead to delivery dates being changed, this should have been communicated to you and I do apologise that we have fallen short on this occassion. We did experience a surge in demand over the bank holiday period and we have since improved systems and grown the team in order to meet the demand, without our service levels slipping.
We really apologise for this experience but hope that we are able to put this right for you one day.
Kathryn
Operations Manager
Fast and efficient from initial order
Fast and efficient from initial order, to a slight amendment I made, through to delivery exactly to timescale. Prices were cheapest I could find, with no loss of quality. All items arrived damaged free. Spot on!
15 April 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for taking the time to share this experience. We are so pleased to see that everything went well and you are pleased with the quality of the products.
We hope that we will see you again for your next project!
The DIY Team
Excellent price and quality goods…
Excellent price and quality goods what's not to like.
24 April 2026
Unprompted review
Reply from DIY Building Supplies
Really appreciate you taking the time to write us a 5* review. This is exactly what we like to hear!
Look forward to seeing you again soon!
The DIY Team
Ordered the gravel boards on a Saturday…
Ordered the gravel boards on a Saturday and delivered on Thursday as requested. Spot on thanks.
2 May 2026
Unprompted review
Reply from DIY Building Supplies
Thanks so much for sharing this great experience! Hope that we cns help you out again for your next project.
The DIY Team
It was so easy to order
It was so easy to order, plus I had to add things my order and it was done straight away with no hassle. Rang up the support team and actually spoke to a human which was great. The staff are so helpful and friendly.
26 April 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for taking the time to write us a review. We really appreciate the kind words. We really value the human-touch and in an increasingly digital world, nothing beats being able to actually speak to someone! Glad you appreciated the service and hope we can see you again soon!
The DIY Team
Excellent company gave outstanding me the best…
Excellent company gave me the best price on the market. Was polite and courteous on every communication with me. Was prompt in responding to my emails
5 May 2026
Unprompted review
Reply from DIY Building Supplies
Realy appreciate the positive feedback. Thank you for taking the time to review us. Hope to see you again for your next project!
The DIY Team
DIY building went above and beyond to…
DIY building went above and beyond to make sure we had our delivery when they said it would be delivered after a bit of a hiccup but was soon rectified and sorted. Will def be buying from them again. Thanks
1 May 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for the positive review, Emma. We appreciate your patience and understanding in resolving the hiccup so we could get everything to you on time. Looking forward to seeing you again soon!
The DIY Team
Worse experience from customer service
Worse experience from customer service. Originally I put my order in estimated will be delivered for Wednesday, come Tuesday no communication I had to phone the company to confirm it’s getting delivered but they had no idea and was told now I am going to have to wait another 7 days. Now it’s Wednesday no delivery phoned 3 times I was told they will phone me each time. SAVE YOUR TIME AND MONEY AND GO TO YOUR LOCAL!
6 May 2026
Unprompted review
Reply from DIY Building Supplies
We’re sorry you feel disappointed with your experience. However, we would like to clarify that we never confirmed a Wednesday delivery date, and we communicated the lead time as soon as we were made aware of it. Your delivery was out for delivery and our team tried their best to get you an estimated time.
Our team works extremely hard to help every customer and provide the best service possible. While we understand frustration, abusive language towards staff members is completely unacceptable.
We always aim to resolve issues professionally and respectfully and expect the same courtesy in return.
Thanks,
Matt – Owner of DIY Building Supplies
Very happy :)
Good prices , quick delivery and polite customer service .
29 April 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for taking the time to write us a positive review and I will pass the feedback onto customer service.
Hope to see you again soon
The DIY Team
Efficient and helpful experiencd
27 April 2026
Unprompted review
Reply from DIY Building Supplies
Thank you for taking the time to write us a 5* review. We appreciate it! We hope to see you again soon!
The DIY Team
The only reason for the 4 stars
The only reason for the 4 stars, what that after placing order there was a delay in getting the materials delivered. I had to phone to chase up the order, 7 days later!!
Otherwise great price and quality goods when delivered.
5 May 2026
Unprompted review
Reply from DIY Building Supplies
Thank you for writing such a fair review. We are so sorry that there were delays in your order and you had to chase for information. Over the bank holidays we did experience a surge in demand but have since built capacity to cope better and improve our communication.
We hope we are able to work with you again and this time make it a 5* experience.
The DIY Team
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