DivideBuy Reviews 

3,917
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online application process straightforward, quick, and easy, often receiving fast approval decisions on the same day. Many people appreciate the excellent service, highlighting helpful and professional staff who keep them informed. The flexible, interest-free payment options are also valued, making purchases more affordable. However, some people encountered technical difficulties, including login problems or payments not processing automatically. A few customers were also dissatisfied with credit rejections without clear reasons, and some experienced slow communication from customer support regarding account issues or incorrect payment processing.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the application process straightforward,... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers appreciating the ability to pay over several... See more

Service

Customers consistently note positive experiences with service, often highlighting quick responses, excellent... See more

Response time

Customers had positive experiences with response times, with many reporting quick responses and swift... See more

Website

Reviewers highlight positive aspects of the website, with many finding it easy to navigate, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well to start i would like to thank you for excepting to your company and for helping my dog willow now she has had her scan she will get her treatment soon I would score you guys 10 out of 10 every... See more

Rated 5 out of 5 stars

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more

Company replied

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(3,917)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Trying to purchase via their 12months…

Trying to purchase via their 12months interest free. No where does it explain there is a minimum spend. Contact the store but they say it’s because of the financial regulations. Strange because this is an unregulated transaction.

30 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave us a review, James.

We're sorry to hear about your experience regarding a minimum spend. If you would like to discuss this further, we would be more than happy to assist you. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk, and they will be happy to help.

We hope this helps. All the best,
The DivideBuy Team

Rated 4 out of 5 stars

Instructions were very clear with one…

Instructions were very clear with one minor blip. But overall very good

30 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Richard.

We love to hear when customers find shopping with us clear overall, and we are sorry to hear that you may have experienced an issue. If you still require assistance with this, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Easy & quick

29 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Good service👍

27 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Angela.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and easy!

26 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Ana.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Gave me the option to spread the costs…

Gave me the option to spread the costs of my new matress over 12 months, interest free

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Michelle!

This is excellent to hear! We’re pleased to have been able to assist you in placing your order for a new mattress using our services.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, John.

We’re delighted you had such a positive experience shopping with DivideBuy and the service.

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction, easy to navigate - would highly recommend.

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Robert.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent service

Easy ordering and found what I wanted, stress free with options that suited me payments wise.

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Anthony.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and seamless process

Quick and seamless process. Excellent!

23 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Christopher.

We love to hear when customers find shopping with us so easy and seamless!

We hope to see you again soon,

The DivideBuy Team

Rated 5 out of 5 stars

Good experience

Ease of use, speed of transaction

18 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Mark.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Interest free finance

The process was easy from start to finish with Dividebuy.
I was able to afford the garden sofas I wanted due to the interest free instalments.
Would highly recommend.

16 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Shadi.

We love to hear when customers find shopping with us so easy to spread the cost of their order!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Divide Divine!!

I was able to afford the 2 sofas I wanted due to the interest free instalments you granted me, thank you!!

11 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Sue.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,

The DivideBuy Team

Rated 5 out of 5 stars

Simple to apply once I got the email

Simple to apply once I got the email, very quick reply. absolutely straightforward.

10 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Morag.

We love it when customers find shopping with us so convenient, simple, and hassle-free.

We hope to see you again soon!

The DivideBuy Team

Rated 5 out of 5 stars

A great fast easy to use service and…

A great fast easy to use service and very quick response

8 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Andrew.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Very smooth easy to use

Very smooth easy to use

9 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Pat.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Easy!

So straight forward and easy to use.
There were no problems at all using this service.

5 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Great service

Completing the application form was easy with a secure checkout. Customer service was helpful and friendly.

5 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Christine.

Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Really good experience so far

Really good experience so far, very quick way of making large purchases, would recommend.

5 June 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Dean.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

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