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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers are really happy with the product, highlighting its quality and how clear their vision becomes underwater. Many appreciate the excellent user experience, finding the custom lenses to be a game-changer for diving and snorkeling, allowing them to see clearly and read gauges with ease. However, some customers experienced issues with their orders, noting delays in receiving their products and a lack of clear communication regarding the status of their purchases. A few people also mentioned dissatisfaction with the service, citing problems with responsiveness and the resolution of issues like lens blemishes or incorrect fittings.

What people talk about most

Product

Users describe positive interactions with the product, particularly praising the quality of prescription... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the exceptional quality of the... See more

Order

People report ambiguous experiences with order. Many customers praise the swift processing of orders, with... See more

User experience

Customers consistently note positive experiences with the user experience. Many praise the bifocal mask for... See more

Service

Consumers find service to be ambiguous. While many reviewers praise the great service, quick repairs, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A couple of weeks ago I made my first ever dives, at the Perhentian Islands, Malaysia, and my new mask worked perfectly. In no time at all it was almost like I wasn't wearing a mask (or spectacles) a... See more

Rated 5 out of 5 stars

Since cataract surgery the prescription lenses in my mask were defunct. Fortunately I kept the original plain glass and Dive Sight were able to fit my new prescription on the original. But what was... See more

Rated 5 out of 5 stars

Having noticed that i was struggling to see my dive gauges with my distance lenses on a recent dive holiday to Indonesia, Dive Sight was a suggested company to go to. Liam was very helpful and informa... See more

Rated 5 out of 5 stars

Good communication from the start. Took a little longer than originally quoted but arrived in time for my holiday. I used to wear contacts but can’t now so this was a life changer the vision is a... See more


Company details

  1. Sporting Goods Store

Information provided by various external sources

Dive Sight are the uk's number 1 manufacturer of prescription scuba diving masks. Our mission is to help divers across the globe enjoy what the underwater world has to offer! Keep blowing bubbles.... 🤿


Contact info

4.2

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service & communication from DiveSight Team

Great service & communication from start to finish.
Mask arrived and changed my diving experience - for the better!!!
I got split lenses to see close up (camera data / dive computer) and distance.
Great all round & highly recomended

18 October 2024
Unprompted review
Rated 5 out of 5 stars

First Class Service

From my initial enquiry to the end product, my experience with Dive Sight and Liam was impeccable. I have now dived with my new mask (Franklin Lens) and absolutely love it.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Getting a custom prescription mask in Abu Dhabi

I live over in Abu Dhabi and recently purchased a mask from dive sight. I’m extremely happy with the product and the service. I purchased an Oceanic Mini Shadow online and had it delivered directly to divesight who then fitted the single vision lenses and shipped it out to me. They were very helpful letting me know when they received and at what stage they were at.

Since receiving it I’ve had multiple good opportunities to get out and tests the mask doing underwater research. This is a great mask and gives me a significant improvement in vision. These lenses are significantly better that clip in/stick on lenses and do not fog up very much. I can’t recommended it enough to people that need glasses and dive. I would definitely purchase from divesight again.

5 January 2025
Unprompted review
Rated 1 out of 5 stars

I did not get my mask more than 3 weeks…

I did not get my mask more than 3 weeks after ordering it and they do not answer my emails. I suspect it might be a scam. Dive Sight, another company is much better, they sent me the mask within 2 weeks.

19 December 2024
Unprompted review
Dive Sight logo

Reply from Dive Sight

Hi Jakob,

We're sorry to hear you feel you may have been scammed - but we're not sure how you came to that conclusion?

You emailed on the 22nd November asking if any mask could be delivered to Sweden by 20th December - we informed you that we could dispatch in time, but had no control over customs clearance etc.

You placed the order on the 24th, and we dispatched on the 12th December.

The only email we received was a reply to your order completion notification on the 13th, asking when the mask would arrive - to which we replied with the tracking details.

If you require the tracking details re-sending, just let us know and we'll be happy to forward these to you again - but we can assure you you've not been scammed.

Have a lovely Christmas. 🎅

Rated 5 out of 5 stars

I am so delighted with my mask

I am so delighted with my mask, having just completed a 2 week dive trip. My vision was crystal clear for distance and the new split lenses made such a difference to being able to read my gauges. Liam was so helpful during the mask selection phase and I would have no hesitation recommending this company. Great service and product. Please keep up the good work!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Just got my second prescription nadk…

Just got my second prescription nadk from Divesight, it’s excellent.
Have been able to try it out in the sea lochs in Scotland and found it to be superb, easy to read computer and the menus on my camera. Much better than using contact lenses. Really nice to now have 2 prescription masks, always great to have a spare😎😎
Thanks guys, great service again👍

1 November 2024
Unprompted review
Rated 5 out of 5 stars

What a difference this mask has made

What a difference this mask has made, my sight had slowly been getting worse, but wow what an instant improvement being able to see both gauges and longer distance. This is where my local dive centre would have ordered from, but I wouldn’t have got the discount offered by signing up to e mails. Well recommended.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!
Liam promised mask would be delivered in time for a highly anticipated and expensive dive trip to the Philippines but it wasn't. I should've read all the other negative reviews describing similar delays and poor communication. Extremely disappointed.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service with mask having reading…

Great service with mask having reading lenses added to bottom of lens. This is my second mask from dive sight and asked for the lens to come slightly lower than my last one and done to perfection. Excellent service thank you.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Great product and service

Excellent, personal and responsive service from Liam and his team. Mask arrived and the visual acuity is superb. Great vendor and I highly recommend using them for your optical diving requirements.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I was in a real rush to get my mask and Dive Sight got the mask to me much faster than the stated delivery time. Many thanks Andrew

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Everything was easy using Dive Sight

Everything was easy using Dive Sight. The staff were very helpful and my mask was delivered to me when I asked. I used the mask everyday either diving or snorkelling every day during my two week holiday.
It was perfect.

31 August 2024
Unprompted review
Rated 4 out of 5 stars

When I first got my mask back I was

When I first got my mask back I was disappointed. I had it made to my bifocal prescription but when I dived with it I couldn’t see through the bottom half, that is the reading part, without having to tilt my head a lot. I went back to using contacts. I then contacted Liam at Dive Sight who said they would replace the lenses to be better for me. So my optician marked where the bifocal join was best and I returned it to Dive Sight. They replaced the lenses promptly and now I’m happy to use the mask when I dive.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product , great communication too. I had to wait 3 weeks but worth the wait and look forward to trying the prescription snorkel mask at Xmas.
Thank you and will use again in the future.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service, and the mask with the varifocal lenses is an utter game changer - no more faffing with contact lenses, and I can see everything - viz permitting!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Liam was great at getting me mask in time. We spoke on the phone and I let him know my deadline and he got it to me 2 days early even when given a short time. The mask is great. I’ll be buying again when it comes time to change my prescription.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Perfect vision underwater

Very informative presales conversation, rapid delivery of exactly what I needed. Prescription mask gave me perfect sight underwater. A small problem was resolved quickly, i couldn't be happier.

25 October 2024
Unprompted review

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