Divertimenti Reviews 

782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their durability and excellent condition upon arrival. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged to prevent damage. People also appreciate the overall service, describing it as excellent, knowledgeable, and efficient, making the ordering process smooth and reliable. However, some customers experienced issues with incorrect items being delivered or products arriving damaged due to packaging, requiring them to resolve these problems. A few other people also felt that the customer service was unhelpful or that delivery took longer than expected, particularly for international orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, value, and selection of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and speed of... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of goods, with many items... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more

Company replied

Rated 5 out of 5 stars

Arrived quickly well packaged clean protective paper easy to dispose off. You can just fold and recycle or keep for future use! Unlike some companies that use roughy cut or shredded cardboard which I... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Divertimenti before. It's helpful because we don't live near the store. On this occasion I chose some quite costly Amalfi ceramics. The order arrived promptly. The packaging was supe... See more

Company replied

Rated 5 out of 5 stars

Sorry I thought I’d written this. Lovely evening with the pressure cooker and Catherine Phipps. We were so well looked after, the girl helping was wonderful ! I tried to find the fissler pressure... See more

Company replied


Company details

  1. Countertop Store

Information provided by various external sources

Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

782 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(782)

610 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent super quick service with…

Excellent super quick service with great care taken in the packaging so goods aren't damaged, and a clear double check that the order is complete before shipping. Thank you!

20 February 2026
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Reply from Divertimenti

Thank you for your 5-star review.

Rated 5 out of 5 stars

A really fun way to expand your knowledge!

I wasn’t sure what to expect on the knife skills course but the Divertimenti team made everyone feel comfortable from the start and led us through a professional and engaging class. I now feel confident to practice what I’ve learned in my home kitchen.
Oh - and the new Knightsbridge kitchen - beautiful!

17 February 2026
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Reply from Divertimenti

Thank you for taking time to leave such a kind review. We are so glad you enjoyed your class with us!

Rated 5 out of 5 stars

Reliable Service

Fast delivery, well packed items. No plastic waste.

9 February 2026
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Reply from Divertimenti

Thank you for leaving this 5-star review

Rated 5 out of 5 stars

Great Experience Purchasing Online

I was purchasing a quality knife set for my Daughter Emily who lives in London (I am in the U.S.). The Divertimenti website was easy to navigate, I happened to find exactly what I was looking for at a very reasonable price, and free delivery for a purchase over 65 pounds was a nice bonus. The website, the online purchase and e-mail follow-ups gave me great confidence, which was quickly justified by a fast and efficient delivery. And my Daughter seems fully braced about her new knife set! Thank you ~ Well done!
Edward Wollenberg
Clarksville, Arkansas, USA

8 February 2026
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Reply from Divertimenti

Thank you for taking your time to leave such lovely feedback and a 5-star review. We hope your daughter enjoys her new knife set.

Rated 5 out of 5 stars

Jam pan - delivered

Ordered a jam pan. they dispatched it and sent a tracking reference. Arrived in good time from point of order. only 2-4 days as stated. Cannot fault so have to recommend.

11 February 2026
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Reply from Divertimenti

Thank you for leaving this kind review of your experience.

Rated 5 out of 5 stars

Excellent service

Goods arrived promptly in perfect condition

9 February 2026
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Reply from Divertimenti

We are glad you are satisfied with the service. Thank you

Rated 3 out of 5 stars

The horn tea caddy spoon is too small

The horn tea caddy spoon is disappointingly small and looks plastic. It would have been helpful to have been given the size on website. I would not have bought it if I had seen it in a shop.

8 February 2026
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Reply from Divertimenti

Thank you for providing this feedback. I will pass this information onto our online team and update our product descriptions accordingly.

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