Nonexistent customer service. Shipping time is absolute trash, yet their website still blames covid. No replies on anything and impossible to track your order.
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See what reviewers are saying
I order a my heartbeats for dance sweatshirt on April 28th. However, the tracking says it's in the United States. Diverse Customer Service Department says there's a delay due to the COVID Virus. I hav... See more
Company replied
Should have read the reviews before hand but saw these cute camping quilts on a Facebook link and ordered one December 7th. Here it is December 29th and no product received. Contacting customer servic... See more
Company replied
So far my experience has been really god with Diverse Trends. Shipping is pretty accurate. I will update my post once I receive my products, but I’m super satisfied as of now and getting ready to plac... See more
Company replied
Company details
Information provided by various external sources
You can get $15 OFF Order $200+ most (code: DT15) for our stylish tops, quilts blankets, canvas tote bags with other accessories such as funny socks, and so on. We devote all our work to help you stand out from the crowd.
Contact info
United States
- diversetrends.com
Nonexistent customer service
Nonexistent customer service. Shipping time is absolute trash, yet their website still blames covid. No replies on anything and impossible to track your order.
14 May 2023
Unprompted review
I highly recommend not buying from this…
I highly recommend not buying from this company. The products are clearly being shipped from across seas and are of very low quality. Shipping time was over a month. Their refund/return policy is ridiculous. Save yourself the money and headache and simply do not support this foreign business.
13 January 2021
Reply from Diversetrends
Hi Meghan Taylor
Thank you for your order and so sorry to hear that.
We never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check for you?
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Monday-Friday 9:00 am-6:00 pm PST
Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Customer Service Department
Like everyone on this site, this Company is a SCAM!!
Ordered in early December. As of today 1/5/2021 the tracking number still has it as in NJ awaiting shipment like it has for weeks. I do not expect to see the product ever. I am going to have to refute the charge with my bank, such fun. I ordered it as a Christmas present so a dissapionment on all levels. Do not order anything from Facebook. This is the second time I have been scammed by a company advertising on FB and operating out of China.
UPDATE: 01/13/2021 I did finally receive the item, it took entirely too long but it did arrive and it was what I ordered. The quality seems decent. Going forward I would check the internet before ordering anything from Facebook again. I'll give this company three stars now.
5 January 2021
Unprompted review
Reply from Diversetrends
Hi Brian
Thank you for your order and so sorry to hear that.
We never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check for you?
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Monday-Friday 9:00 am-6:00 pm PST
Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Customer Service Department
EXTREMELY LONG SHIPPING, WILL NOT ORDER AGAIN
I ordered in mid-November and never received item. They are based in China and I had to dispute the charge through my bank. SUCH A HASSLE, DO NOT ORDER FROM THIS COMPANY!!!
EDITED: I will reiterate, DO NOT ORDER FROM THIS COMPANY! Despite sending me a tracking number per their attempt to save face below, the package has still not arrived and the tracking information shows:
Pre-Shipment
December 2, 2020 at 4:40 pm
Shipping Label Created, USPS Awaiting Item
GRAND PRAIRIE, TX 75050
It is January 5, 2021. The label was created but the package was never dropped off at the post office and sent to me.
Edited:
I finally received the item nearly two months after ordering it so I have removed the word "scam" from my review since I did eventually receive it. However, I will not order from them again, shipping takes entirely too long and the quality of the item is meh.
29 December 2020
Reply from Diversetrends
Dear Tiffany Campion
I’m sorry to hear about your bad experience
We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We never let any of our customers lost money in our shop.
First of all, we are deeply sorry for the delay of the package.Due to the global epidemic, many industries have been affected.only some workers are working.
Secondly,We sincerely apologize for our item is not meet your expectations. Actually, we sent the item to you as your order requested.
If you are not satisfied with our products, you may contact us via the email：service@diversetrends.com
We are sincerely sorry for any inconvenience caused.
Yours Sincerely,
Customer Service Department
Ordered a top on 12/9/20 and it still…
Updated 1/15/21...my order arrived today!...so I can add a star...Updated 12/31...they sent me a response with a fake phone number and fake email address so I guess that proves my point...Ordered a top on 12/9/20 and it still has not been shipped...paid for expedited shipping...no link or access to customer service so I can’t even follow up with them...they are another example of internet scamming...this link came from Facebook... I have lost all respect for Facebook and will not trust any site that pops up...don’t buy anything from Diversetrends!!!
29 December 2020
Reply from Diversetrends
Dear Sylviajn
I’m sorry to hear about your bad experience
We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We never let any of our customers lost money in our shop.
First of all, we are deeply sorry for the delay with the package.Due to the global epidemic, many industries have been affected. only some workers are working.
Secondly,The information we provided is available, and we have tried to contact you, but we are sorry that we have not received your reply.
If there have any more request, you may contact us via the email：service@diversetrends.com
We are sincerely sorry for any inconvenience caused.
Yours Sincerely,
Customer Service Department
Scammers?
I ordered a Diversetrends product November 26th. I received an order #. When following up the instructions to track my delivery, I received a 404 code that the order page doesn't exist. When I searched for a refund, the company policy doesn't give refunds. As for Customer Service... I had no results. 1st Update: After posting a review, I received a response from Diversetrends.com. I have a tracking# that works. Delivery expected soon. 2nd update: I received the package. We're very happy with our purchase. I would order again from Diverstrends.com knowing that customer service and delivery tracking could be limited to none.
21 December 2020
Reply from Diversetrends
Dear John Heffron
I’m sorry to hear about your bad experience
We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We never let any of our customers lost money in our shop.
Thank you for telling us that the goods have been delivered to you.
We are deeply sorry for the delay with the package. Due to the global epidemic, many industries have been affected. only some workers are working.
If there have any more request, you may contact us via the email：service@diversetrends.com
We are sincerely sorry for any inconvenience caused.
Yours Sincerely,
Customer Service Department
So far my experience has been really…
So far my experience has been really god with Diverse Trends. Shipping is pretty accurate. I will update my post once I receive my products, but I’m super satisfied as of now and getting ready to place another order 🥰
19 August 2020
Unprompted review
Reply from Diversetrends
Dear Destiny Garcia,
Thank you for your order.
It is our pleasure to provide the best service for you.
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Customer Service Department
Reply from Diversetrends
Dear Megan,
Thank you for your order.
You are welcome. It is our pleasure to provide the best service for you.
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Customer Service Department
I wouldn’t recommend
I purchased a t-shirt via an ad through Instagram. It took well over a month to arrive. I should have read their shipping policy before ordering bc it came from China. They don’t have anywhere on their site to write reviews. The shirt came it looks similar to the image but the sleeves are huge and material isn’t the best quality. So wrinkly once it was washed I didn’t bother drying it bc I don’t want it to shrink. I want me $30 back!
4 July 2020
Reply from Diversetrends
Hi Ashley Petersen,
Thank you for your order and so sorry to hear that.
About the shipping, We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock. Your parcel may be delayed for the current COVID-19.
About the quality, please show us in photos so that we can help you soon.
Could you please provide your order number so that we can check for you?
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Customer Service Department
I order a my heartbeats for dance…
I order a my heartbeats for dance sweatshirt on April 28th. However, the tracking says it's in the United States. Diverse Customer Service Department says there's a delay due to the COVID Virus. I haven't had any problems with other companies' orders. Deeply disappointed. It's too bad so I really wanted the sweatshirt. Do not order from them until you want to be ripped off.
27 June 2020
Reply from Diversetrends
Jeannine,
Thank you for your order and so sorry to hear that.
We never let any of our customers lost money in our shop. You will surely get your parcel or your money back.
We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock.
Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Customer Service Department
Reply from Diversetrends
Dear Tracey Strang,
Thank you for your positive feedback!
Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!
If there have any more request, you may contact us via the email：service@diversetrends.com
Yours Sincerely,
Customer Service Department
Excellent!!
Great seller, great communication, merchandise and prices - thank you!!!
18 June 2020
Unprompted review
Reply from Diversetrends
Dear Teresa Ann，
Thank you for your positive feedback!
Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!
If there have any more request, you may contact us via the email：service@diversetrends.com
Yours Sincerely,
Customer Service Department
I order 3 quilts & they are Beautiful
I order 3 quilts & they are Beautiful. Two sea turtles & one fishing. The quilts are very soft. I sent a few Facebook pms asking about the delivery for the quilts & every-time they answered within a day. They are very nice & friendly & very helpful too.
18 June 2020
Unprompted review
Reply from Diversetrends
Dear Jason N Michelle Adams，
Thank you for your positive feedback!
Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!
If there have any more request, you may contact us via the email：service@diversetrends.com
Yours Sincerely,
Customer Service Department
DO NOT BUY FROM DIVERSE TRENDS / FENZHE
I ordered a quilt from Diverse Trends / Fenzhe. The quilt that I received does not look like the one in the photographs in the advertisement. I am extremely unhappy with the appearance of the quilt; it is ugly. I attempted to work with this company to return the item, but they were very difficult to work with. They would take several days to reply to emails. The emails basically said nothing. They finally offered to give me a partial refund of $6.50 and said that I had to pay return shipping, which would cost $20.00. I PAID $65.99 FOR THE QUILT! I attempted to get a refund through PayPal, but lost the case in PayPal. PayPal said the "appearance" reason was not good enough, and they just ignored the $6.50 refund offered for my $65.99 purchase. DO NOT BUY FROM THIS COMPANY! UNBELIEVABLE. I gave the blanket to my dogs.
7 June 2020
Reply from Diversetrends
Hi Sailor Mama,
Thank you for your order and so sorry to hear that.
We never let any of our customers lost money in our shop.
If you got the wrong item, you can get a full refund, no need to return.
Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@diversetrends.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Customer Service Department
Scam! Order # DT26199
Scam! Ordered a month ago, never received any emails from them. Finally emailed them, they actually quickly got back to me and sent a tracking number. The tracking number with USPS said "USPS currently awaiting package."
A month later still waiting on package from the seller, this is a very elaborate scam. They have gone great lengths to swindle people out of their hard earned money. They are the lowest form of scum!
27 May 2020
Unprompted review
Reply from Diversetrends
Hi Russell RussellP,
Retro-stage never let any of our customers lost money in our shop.
About your order, We have emailed you the tracking information to you, please check your inbox.
If you have any questions , could you please contact our customer service email address : service@diversetrends.com.
Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
diversetrens Team
Great company!!!@
30 April 2020
Unprompted review
Reply from Diversetrends
Dear Kia Harsley，
Thank you for your positive feedback!
Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!
If there have any more request, you may contact us via the email：service@diversetrends.com
Yours Sincerely,
Customer Service Department
Best shirt ever!
Awesome company! Great quality ❤️ Will order from them again!
11 April 2020
Unprompted review
Reply from Diversetrends
Dear LeAnn，
Thank you for your positive feedback!
Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!
If there have any more request, you may contact us via the email：service@diversetrends.com
Yours Sincerely,
Customer Service Department
Should have read the reviews before…
Should have read the reviews before hand but saw these cute camping quilts on a Facebook link and ordered one December 7th. Here it is December 29th and no product received. Contacting customer service did nothing but give me false tracking information and no product. Took my credit card payment which I will probably not get back. Total loss of funds but valuable lesson learned. Do Not Order From This False Company!
29 December 2019
Unprompted review
Reply from Diversetrends
Dear Debra,
We are extremely sorry that our service did not get your satisfaction.
We have verified with the logistics center, your package has been delivered on 2019-12-31, if you did not receive it, you can contact our after-sales email to resolve service@diversetrends.com
Please rest assured that they will give you a satisfactory answer
Waiting for your reply
Sincerely,
Customer Service Department
WORST QUALITY EVER!!
WORST QUALITY EVER!!! I ordered a supposed "sweatshirt" in 2XL so I could layer over other shirts (I normally wear a L). The shirt says XXL but would probably fit someone wearing a small or Xsmall. Not a sweatshirt - just nylon and one sleeve is longer than the other - I have emailed customer service and not heard anything from them. The instructions for return for refund are so convoluted and time consuming AND does not list "does not fit" as a valid reason to return. I will never order from this online retailer again - maybe I can find a child who can wear this! DO NOT ORDER FROM THIS SCAM OF A COMPANY - WASTED $35!!!!!!
17 December 2019
Unprompted review
Reply from Diversetrends
Dear Piepr,
Sorry to hear that,
If the size is not suitable, you can contact our after-sale mailbox (service@diversetrends.com) for replacement or return, they will send you the return address, please rest assured that we have a return service.
We believe that any problem can be resolved through our good communication, and we will do our best to provide you with satisfactory service
Best wishes,
Customer Service Department
Reply from Diversetrends
Dear Duygu,
Your satisfaction is our greatest pursuit, thank you for your support,
Pls keep in touch with us if any problem. Wish you all the best and Happy Everyday
Yours Sincerely,
Customer Service Department
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