Diverge Sneakers Reviews 159

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolute scum. Avoid at all costs. I have ordered 50 days ago and have not received them and seriously doubt that I will. I contacted them several times and have only received vague answers. They offe... See more

Company replied

Rated 5 out of 5 stars

I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the proce... See more

Rated 4 out of 5 stars

Never been a fan of trainers until I received my first pair today. The design is better than the online photos. Being able to customise the shoe is one of my favourite features with bespoke shoemake... See more

Rated 5 out of 5 stars

I bought a pair of stylish sneakers for my husband, but unfortunately, they didn’t fit well. I returned the item, but it got lost in transit and came back to me after a month. One of the company’s fo... See more

Company replied

Company details

Written by the company

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Contact info

3.8

Great

TrustScore 4 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The shoes are great

The shoes are great. Really comfy, and the material is high quality. Slightly negative, the shoes arrived quite late due to confusion in the order (I got the wrong shoes), but Diverge was really good at finding a solution.

4 March 2025
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Julio,

Thank you for your review.

We are really sorry for the delay and the confusion. Hopefully, it won't happen again - that is that we work for.

Thank you,

João

Rated 2 out of 5 stars

Nice looking kicks but not the most…

Nice looking kicks but not the most comfortable.

25 January 2025
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Sunil,

Thank you for your review.

Have you reached out to support@diverge-sneakers.com for help?

We try hard to make really comfortable sneakers (although using premium leathers always take a bit of time to be "broken"). Sometimes, it is a question of sizing, for example.

If you reach out to us, we will try to find a solution, as we offer one free exchange, for example.

Thank you,

João

Rated 4 out of 5 stars

Okay now

Online service a little slow but we got there. Nice product.

20 December 2024
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Peter,

Thank you for your review and apologies for the time it has taken to sort your return out.

The truth is that our workshop closed during the Christmas and New Year period and only resumed activities this past Monday (6th of January). So we did not have the ability to check your sneakers and process the return.

We have done it now and you should have received a notification. You will also receive a discount code of 20% in a future purchase to compensate you for our delay.

We hope this makes you less upset about our service. Hopefully, you will give us another chance.

Happy New Year,

João

Rated 5 out of 5 stars

Review NOW Custom Shoes

We order online a custom NOW shoes. Everything went super fine during the all process, Diverge team rocks!
The shoes got delivered today and we couldn't be more happy with the final result! Excelent quality

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Unique shoes

Unique shoes. High quality manufacturing. Attention to detail, there is not a stitch out of place. Fun to wear a one off shoe, and personalized. It creates a huge "be yourself" effect among people.
Well done! I suggest a size up. Which can be compensated in any case with an additional insole.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable customer service - excellent quality

Impeccable customer service. Very smart customizations available. Size true to fit and top level materials. I already own 3 pairs and in the spring I will go for a canvas one. I think it is excellent valur for money as I walk them as if I walk on a "cloud" Very coI experienced impeccable customer service and was impressed by the smart customization options available. The sizes are true to fit, and the materials used are of the highest quality. I already own three pairs, and in the spring, I plan to get a canvas pair. I believe they offer excellent value for money, as walking in them feels likeloud." They are very comfortable. walking on a "cmfortable.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

At first i was a bit skeptical about…

At first i was a bit skeptical about customising my own sneakers, and i didn’t know if I could trust the 3D model that was shown. But because i knew they had free returns and exchanges i gave it a shot. In the end i am extremely happy with my choice, and the 3D model they have is scarily accurate with the real sneaker. Overall very happy with the sneakers and experience.


12 November 2024
Unprompted review
Rated 5 out of 5 stars

I have to admit I LOVE this brand.

I have to admit I LOVE this brand.
1 year ago I bought for my bf a pair of their sneakers and they are so stylish and cool; he had a little issue and the customer service has been so so so amazing they fixed it and now he has an amazing second pair that is even more comfortable and unique. I can t wait to have a pair for myself (i have wide feet sadly) because I envy a lot him using his diverge sneakers!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

I am not really the type of guy that…

I am not really the type of guy that writes reviews, but i feel like i have to make one after the amazing experience they gave me. First of all i think the sneakers look amazing, and i absolutely am in love with my pair. But the real reason i am writing this review is because of the help i got from the customer service. They helped me get the right sizing and were just so quick at answering me and were very helpful.


24 October 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the sizing

I just got my sneakers yesterday and they fit perfectly. An employee talked with me to make sure i had the right size, and in the end she said to take another size and it was the right call. The responses were super quick and very helpfull overall.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

lovely 🌸

Lovely looking shoes, excellent quality!

12 October 2024
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Yuli,

Thank you for review.

Unfortunately, we have not received the email you sent us. We have double checked and we have no unread emails Are you sure that you sent an email to support@diverge-sneakers.com?

Please send us an email with your order number and we will sort everything out. We stand - as always - for our free exchanges and return policy.

We look forward to receive your email so we can assist you.

Thank you,

Joao

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

I ordered a pair of sneakers over 2 months ago, contacted the Diverge after 4 weeks as they had not arrived. I was informed that they had not met quality control and had to be remade. However, that staff were on a 'well-deserved' break and they would prioritise my order when they returned back to work.
The order has still not arrived and so I requested a refund but there has been no further communication from the company!

20 September 2024
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Tushar,

Thank you for your review.

You are absolutely right about being disappointed at DiVERGE. We have taken too long to deliver your sneakers. Although it was a "perfect storm" (first quality control then our workshop closing in the second half of August), it has been too long.

We just saw the email you sent today and we were going to reply to you later today but now we will write here as well.

Your sneakers will be shipped next week for sure but we have to compensate you for our bad service. So we offer you two alternatives:

a) We will ship your sneakers and refund you 40% of what you paid immediately due to our our delay

b) We refund you the full amount immediately.

Please let us know what you would prefer. Once again, accept our apologies.

All the best,

João

UPDATE 25/09/2024

Hi Tushar,

Thank you once again for your review and sincere apologies for the time it took to craft your sneakers.

We have now refund you fully as requested. Additionally, we offered to send you your pair of sneakers (that was finally made) free of charge but you did not accept.

We understand you are disappointed with us but we remain available to send your pair for free if you wish.

All the best,

João

Rated 5 out of 5 stars

Love my Diverge

I have purchased my Diverge sneakers last year. I just love the concept, quality, looks and the fact that they are only mine, unique and special. They also have a great customer service, I have had a small problem with my previous order that was solved in no time and with 0 fuss. I will be reordering for sure !

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely the best shoes and such good…

Absolutely the best shoes and such good customer service.
3 friends and I bought shoes from here and they are such good quality and value for money plus super comfortable. There was a small issue with one and they fixed and returned it so quickly, customer service was amazing throughout too.

Can’t wait to buy many more pairs from here!

8 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look