The quality and fit of clothing at Disturbia is really great and I feel comfortable and satisfied with ordering online, even though buying clothes online can be so tricky. In my most recent order ther... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just love all the clothes I've purchased. The quality is amazing and sizing is accurate. I recently changed my style and these clothes are profession, edgy and work appropriate. Im completely addict... See more
Company replied
Love the clothing! Different materials are being used, so check the details to see if the material is something you like. Disturbia has clothing in many styles, most of which I love and have trouble... See more
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Ordered two dresses with next day shipping for my daughter to try for a gig. The sizing tool suggested different sizes for the dresses and it was absolutely correct. She chose one and I returned the o... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Clothing Supplier
- Fashion Accessories Store
- Men's Clothing Store
- Streetwear Store
About Disturbia
Written by the company
Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us
ABOUT DISTURBIA
Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.
Contact info
3 Silverton Court, NE23 7RY, Cramlington, United Kingdom
- +44 (0)333 091 6980
- help@disturbia.co.uk
- disturbia.co.uk
4.4
Excellent
27K reviews
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Clothes fitted perfectly
Clothes fitted perfectly
The brand is plus size inclusive which was amazing!
8 July 2026
Reply from Disturbia
Hi Elizabeth,
We're so happy to hear that the clothes fitted perfectly! We are especially delighted that you appreciate our commitment to being plus-size inclusive.
Unfair return policies and inaccurate sizing cost me time and money
I have been a returning customer of this brand for years, but a recent experience with their customer service and exchange policy has been very disappointing.
I ordered two items based strictly on the measurement charts provided on their website. Despite falling on the upper end of the recommended measurements, both items arrived significantly oversized. Because international exchanges are not offered, my only option was to return the items and place a completely new order for the smaller size.
By the time the items arrived and were tried on, the original promotion I used had expired and the prices had increased. To reorder the exact same items in a smaller size, I was expected to pay:
- Return shipping costs
- New shipping costs for the replacement order
- The higher, non-promotional price for the items
When I reached out to customer support explaining that the initial sizing issue was due to their inaccurate online size guide—and requested a price-match code so I wouldn't be penalized for reordering—my request was rejected.
Expecting customers to pay extra fees and price increases to fix an issue caused by misleading sizing information is unreasonable. Buyers beware: double-check the sizing carefully, as returning or reordering from abroad is a costly hassle with zero flexibility from support.
24 July 2026
Unprompted review
Reply from Disturbia
Hi Syni,
We appreciate you taking the time to share your feedback regarding your recent experience. We sincerely regret that our sizing guide led to an inconvenient situation and that our exchange policy did not meet your expectations as a loyal customer. We understand your frustration with incurring additional costs due to an issue with our product information. We are actively reviewing our sizing charts and international return processes to prevent similar occurrences for our valued customers. Your detailed comments are crucial in helping us improve our services and policies.
Reply from Disturbia
Hi Kristen,
Thank you for your review!
We're so pleased to hear that you had such a positive experience with our fast shipping, great quality, and easy exchange process! Thank you for your wonderful feedback.
Reply from Disturbia
Hi Millie,
Thank you for your review!
We're so glad to hear your order arrived quickly! We appreciate your positive feedback.
Reply from Disturbia
Hi,
Thank you for your review!
We're so pleased to hear that you are happy with our clothing and that your order arrived quickly! We truly appreciate your kind words.
Loved the product
Loved the product. Wish they would replenish the white version of the top
8 July 2026
Reply from Disturbia
Hi Deisy,
Thank you for your lovely review!
We're so glad you loved the product! We appreciate your feedback regarding the white top and are working on restocking popular items.
Busy size
I love the dresses it was comfy but again it’s have to get two size le busty to justify the space for breast , again I love my dress. But I do have get bigger sizes .
11 July 2026
Reply from Disturbia
Hi Lizzy,
Thank you for your review!
We're so happy to hear you love your dresses and find them comfortable! We appreciate your feedback regarding the sizing, and are glad you still love your dress.
I like the clothes
I like the clothes, and they were understanding when the postal office lost my return package.
8 July 2026
Reply from Disturbia
Hi Lisa,
Thank you for your review!
We're so happy you like our clothes! We also appreciate your understanding regarding the lost return package. Thank you for your kind words.
Reply from Disturbia
Hi Hannah,
Thank you for your review!
We appreciate your kind words about our collection! We understand it's frustrating when popular items are unavailable. We are actively working to improve our stock levels.
Broken pasta bowls
We ordered some pasta bowls, and they were delivered quickly and looked gorgeous, but unfortunately, 2 came broken as they weren't bubble-wrapped and the box didn't have a fragile label on it. I emailed them, and Jane was really apologetic and offered to send us another set free of charge.
I asked if these ones could be packaged correctly, and Jane assured us that she would let the warehouse team know; however, another two came broken again.
This is really disappointing to see from a brand I like, but I won't be buying anything fragile from them again.
7 July 2026
Reply from Disturbia
Hi Sira,
We are truly sorry to hear about the repeated issues with your pasta bowls arriving broken. It's incredibly disappointing when items don't arrive in perfect condition. We understand your frustration regarding this and if you could kindly contact our team we can have this looked into for you.
Beautiful and Soft
The shipping was pretty quick and the quality is great! The sweater is beautiful and a so soft! I also love that Disturbia uses biodegradable packaging.
10 July 2026
Reply from Disturbia
Hi Heather,
Thank you for your review!
We're so happy to hear that you're impressed with the quick shipping and great quality of your beautiful and soft sweater! It's wonderful to know you appreciate our use of packaging.
Cheap fast Fashion Made in China
Cheap fast Fashion Made in China. And sold expencive under wrong descriptions like they have modern slavery policy. My socks got a hole after only wearing once. Ma advice: dont buy at this store
10 July 2026
Reply from Disturbia
Hi Martha,
Thank you for sharing your feedback. We're truly sorry to hear about your experience with the socks and that they didn't hold up as expected after just one wear. We understand your frustration regarding the quality and your concerns about our product descriptions and policies. We take all customer feedback seriously as it helps us to continually evaluate and improve our products and practices.
My Daughter-in-law loved her gifts
My Daughter-in-law loved her gifts. The shipping was swift and the communication was great! Thank-you
10 July 2026
Reply from Disturbia
Hi Julie,
Thank you for your review!
We're so happy to hear that your daughter-in-law loved her gifts! It's wonderful to know that the shipping was swift and our communication was great. Thank you for your kind words!
5/5 Great quality and fast delivery!
I'm really happy with my order. The style and quality of the materials are excellent. I recommend ordering one size up from your usual size, as suggested in the reviews—it fits me perfectly. I'll definitely be ordering again!
10 July 2026
Reply from Disturbia
Hi Riri,
Thank you for your review!
We're so happy to hear how pleased you are with your order! It's wonderful that you love the style and quality of the materials, and that the sizing advice helped you find the perfect fit. We look forward to your next order!
Impressed with how quick I got my…
Impressed with how quick I got my order. Sweater was quality made. Love the unique embroidery on it. Can't wait to wear it
10 July 2026
Reply from Disturbia
Hi Tanya,
Thank you for your great review!
We're so happy to hear how quickly your order arrived and that you're impressed with the quality of the sweater! It's wonderful that you love the unique embroidery. We hope you enjoy wearing it!
Adore this company
Adore this company.
Have been using them for years because of their unique/alternative clothing and homeware.
All items are amazing quality. Fast delivery and very lovely customer service.
Only thing I would say is they need more frog stuff!! But that is my personal opinion.
15 March 2026
Reply from Disturbia
Hi Ella,
Thank you for your lovely review!
We're so happy to hear you adore our company and have been a loyal customer for years! It's wonderful to know you appreciate our unique clothing and homeware, as well as the amazing quality, fast delivery, and lovely customer service. We'll definitely take your suggestion for more frog-themed items into consideration!
LOVE LOVE LOVE
I just love all the clothes I've purchased. The quality is amazing and sizing is accurate. I recently changed my style and these clothes are profession, edgy and work appropriate. Im completely addicted to Distrubia and I will be a long time customer. Returns are so easy, weather im exchanging something or sending something back. I don't have any negative things to say about company. great job!
10 July 2026
Reply from Disturbia
Hi Justine,
Thank you for your fantastic review!
We are so thrilled to hear that you love the quality and accurate sizing of our clothes. It's wonderful to know that our pieces fit your professional, edgy, and work-appropriate style. We truly appreciate your loyalty and are delighted that our easy returns process adds to your positive experience.
The cloths were delivered in a timely…
The cloths were delivered in a timely manner and good quality for the price. However, the excessive emails regarding points were unnecessary and annoying. I did not need three emails in a week reminding me I have points. One email was plenty.
10 July 2026
Reply from Disturbia
Hi Ash,
Thank you for your review!
We're glad to hear you were pleased with the timely delivery and quality of our products. We understand your frustration with the frequency of our points emails and appreciate you bringing this to our attention. We are reviewing our communication practices to ensure a better experience for our customers.
Reply from Disturbia
Hi Shar,
Thank you for your lovely review!
We're so happy to hear that you always find our clothing perfect and that you appreciate the fast delivery! It's wonderful to know we're your favorite shop.
The quality of the clothes is very…
The quality of the clothes is very good, and I'm happy with my purchase. However, the return process is extremely inconvenient. Customers are required to print the return label themselves, which is surprising for an online clothing store in 2026. Not everyone has access to a printer.
I contacted customer service, but the only alternative offered was to arrange and pay for my own return shipping. Since I'm leaving for vacation today, I simply don't have the time to do that, so I won't be returning the item.
The clothes deserve 5 stars, but the return process definitely does not. I hope the company improves this in the future.
24 July 2026
Unprompted review
Reply from Disturbia
Hi Jana,
Thank you for your feedback. We're delighted to hear you're happy with the quality of your clothes. We sincerely apologise for the inconvenience you experienced with our return process, especially regarding the need to print your own label. We understand that not everyone has easy access to a printer, and we regret that this caused you to miss the return window due to your vacation. Your comments are valuable, and we are actively reviewing our return procedures to make them more convenient for all our customers in the future.
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