I recently purchased a clock radio which we can’t get in South Africa anymore. I was nervous about paying in advance for the fairly long lead time quoted but absolutely no reason to worry at all. Whe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping took longer than expected, but Distrinode came to the table and communicated the teething issues with setting up its South African operation. The owner stepped in and took full ownershi... See more
Company replied
The order we placed was fullfilled fully although it did take longer than expected. Feedback was prompt, friendly and always willing to try and improve their service offered. We are satisfied with t... See more
Company replied
I ordered a phone from Distrinode that is not available anywhere in South Africa. I sent them numerous emails throughout the process as I was nervous about making my first expensive purchase wit... See more
Company replied
Company details
Written by the company
DistriNode is a South African online shopping platform designed to make modern retail simpler, smarter, and more transparent. We bring together an extensive catalogue of technology, office, tools, appliances, networking, pet, home, and lifestyle products through a distributor-backed model, giving customers access to a wide range of products in one convenient place. Our focus is on choice, reliability, and a better shopping experience from start to finish. Customers can browse detailed product information, compare options, track orders, receive stock and price alerts, earn rewards, and shop with added confidence through customer-friendly policies such as 14-day returns and flexible payment options, including pay on arrival where available. DistriNode also supports businesses with bulk ordering, business accounts, dedicated stock options, and volume-based pricing for teams that need dependable sourcing at scale. Behind the scenes, we continuously improve our catalogue structure, product data, filters, and customer tools so shoppers can find the right product faster and make better buying decisions. Our mission is to deliver smarter shopping and better living for South African customers by combining broad product access, practical value, transparent information, and responsive support in one trusted online store.
Contact info
40 Beryl Avenue, 0157, Centurion, South Africa
- 0764481562
- sales@distrinode.co.za
- distrinode.co.za
3.9
Great
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication.
I have changed my experience to 5 stars as the owner contacted me personally to apologise for the disastrous experience I've had and offered me store credit. I appreciate them doing this to build a strong B2C relationship.
1 August 2026
Unprompted review
Reply from Distrinode (Pty) Ltd
Hi Warren,
Thank you for your feedback. We appreciate the opportunity to address your review and clarify the status of your transaction.
Your order was placed on 31 July 2026. After receiving the order and preparing it for dispatch, we requested payment to finalise the transaction. However, no payment was ever received or cleared on our system. When payment was requested, you declined and requested to cancel the order, which was completed as requested on 26 August 2026.
At DistriNode, our policy is absolute: we either deliver the order or refund the customer in full. We do not retain payment for orders we cannot fulfill, nor do we withhold funds for cancelled transactions. Because no payment was ever received, no funds were collected or retained.
If you believe a payment was deducted from your account, please reach out to us directly at accounts@distrinode.co.za or via WhatsApp at 076 448 1562 with your proof of payment so our finance team can immediately investigate this with our payment gateway.
Kind regards,
The DistriNode Team
https://drive.google.com/drive/folders/1qiRxWBLyA5XNdRRO3GoslXnHOJYQIx4m?usp=sharing
Rough start, but the owner made it right
Shipping took longer than expected, but Distrinode came to the table and communicated the teething issues with setting up its South African operation.
The owner stepped in and took full ownership and refunded the purchase, along with providing the product free of charge.
Alls well that ends well, considering the steps taken to remedy the situation, I would happily endorse Distrinode.
3 September 2026
Unprompted review
Reply from Distrinode (Pty) Ltd
Hi Bjorn,
We sincerely apologise for your experience with order #381012.
Your order was placed on 14 August 2026 and was processed for dispatch from the supplier on 08 September 2026. We fully acknowledge that waiting this long for the stock to be shipped to us was frustrating and fell short of the level of service and communication we aim to provide.
The stock and delivery timeline provided to us by the supplier proved to be unreliable, resulting in an unacceptable turnaround time. We have since terminated our relationship with that supplier and have taken steps to ensure that this particular situation does not happen again.
We can confirm that your package is currently in transit to our warehouse. As soon as it arrives with us, it will be dispatched immediately via courier, and your waybill details will be shared directly with you.
Most importantly, at DistriNode, our commitment is simple: we either deliver the order or refund the customer in full. We do not retain payment for an order that we cannot deliver to your satisfaction.
We sincerely apologise for the delay and for the inconvenience this caused you. We appreciate your patience and your feedback, as it has highlighted an area where we have made changes to protect our customers going forward.
Kind regards,
The DistriNode Team
https://drive.google.com/drive/folders/1ci5Zc86n4bME0hemJGOmxbSV9cI2cvct?usp=sharing
Placed an order on the 18th of August…
Placed an order on the 18th of August for expected delivery on the 30th of August. Sent a follow up email on the morning on the 1st September and was emailed I. The afternoon that my order was cancelled and they will return my money on 14 days. Absolutely terrible service. Save yourself the time and hassle and purchase from another supplier.
1 September 2026
Unprompted review
Reply from Distrinode (Pty) Ltd
Hi Nicholas,
We sincerely apologise for your experience with order #383180.
Your order was placed on 18 August 2026 after we confirmed stock availability with our supplier. Regrettably, on 01 September 2026, the supplier informed us that the item was ultimately out of stock and cancelled the order on their end. We fully acknowledge how frustrating it is to have an order cancelled after stock availability was initially confirmed.
The inventory management and communication provided to us by this supplier proved to be completely unreliable. As a direct result of service failures like this, we have terminated our relationship with that supplier to protect our customers and ensure higher standards moving forward.
At DistriNode, our policy is absolute: we either deliver the order or refund the customer in full. We do not retain payment for orders we cannot fulfill, and your order was fully refunded on the same day we received your banking details.
We sincerely apologise for the disappointment and inconvenience this caused you. If you have any further questions or require confirmation of the transaction, please feel free to reach out to us at accounts@distrinode.co.za or via WhatsApp at 076 448 1562.
Kind regards,
The DistriNode Team
https://drive.google.com/drive/folders/1IpRfKCCFTmJobZo8u-q7jBvxyK1bEu9R?usp=sharing
Fantastic pricing and product range
Fantastic pricing and product range and the staff are friendly, which is quite impressive for a small, new local online store.
One thing to take into account is that some of the imported items can take quite a while to get delivered and the estimated delivery isn't quite accurate which is understandable.
One area that DistriNode can perhaps improve on is better communication and notification of package and delivery status. The guess work can make a customer a bit nervous.
27 August 2026
Unprompted review
Will I ever receive my item or have I…
Will I ever receive my item or have I been scammed? I made a purchase on the 12th August 2026, with an estimated delivery date of the 25th August 2026. I queried them on the 25th and was advised that the item was in transit to the main warehouse on the 18th August 2026. The new estimated delivery date is today, the 27th August 2026. Whatsapp and phone and email cant be reached. I am concerned.
29.09.2026
A positive update since my review.
Edvinas the owner of DistriNode has been really helpful. Yes, they were a month late on delivery but alas, I received my package on the 25th of September 2026.
Original, sealed and in the best condition.
I can only say this from my experience with Edvinas that they do want to give their customers the best service and like many new online companies this one too had hiccups. The comms did get better and so I will still take my chances with DistriNode.
Until my next purchase!
25 August 2026
Unprompted review
Reply from Distrinode (Pty) Ltd
Hi Remona,
We sincerely apologise for your experience with order #381012.
Your order was placed on 12 August 2026 and was processed for dispatch from the supplier on 08 September 2026. We fully acknowledge that waiting this long for the stock to be shipped to us was frustrating and fell short of the level of service and communication we aim to provide.
The stock and delivery timeline provided to us by the supplier proved to be unreliable, resulting in an unacceptable turnaround time. We have since terminated our relationship with that supplier and have taken steps to ensure that this particular situation does not happen again.
We can confirm that your package is currently in transit to our warehouse. As soon as it arrives with us, it will be dispatched immediately via courier, and your waybill details will be shared directly with you.
Most importantly, at DistriNode, our commitment is simple: we either deliver the order or refund the customer in full. We do not retain payment for an order that we cannot deliver to your satisfaction.
We sincerely apologise for the delay and for the inconvenience this caused you. We appreciate your patience and your feedback, as it has highlighted an area where we have made changes to protect our customers going forward.
Kind regards,
The DistriNode Team
https://drive.google.com/drive/folders/1PLkKOgFdka4b50Rq7lCvqtpzbkn-9dl7?usp=sharing
I'm great full that I received my…
I'm great full that I received my parcel in a great condition and it's working perfectly I was just worried about the time it took cause it was way longer than the estimated time but they were able to communicate that I shouldn't worry about it it's on its way
31 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.