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37
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I ordered from this company back in May. Its now gone into liquidation owing gyms and studios all over Aus over $400k in equipment. If you're still waiting on your gear I suggest you get in contact wi... See more

Rated 1 out of 5 stars

Promise the world, fail to deliver. When the first delivery was eventually made, the weight plates were different to what was ordered with no explanation or apology. Correct mass of weights, but... See more

Rated 5 out of 5 stars

I am exceptionally happy with my District Fitness sissy squat, the sturdy build, nice finish & great price. District Fitness offer great products and great customer service, they kept me up to dat... See more

Rated 5 out of 5 stars

I was so happy with the customer service that direct fitness provided. My bumper plates are such good quality and absolutely love them. My husband loves the new grips that we got. I would definitel... See more

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3.1

Average

TrustScore 3 out of 5

37 reviews

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3.1

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Rated 1 out of 5 stars

Liquidation.

I ordered from this company back in May. Its now gone into liquidation owing gyms and studios all over Aus over $400k in equipment. If you're still waiting on your gear I suggest you get in contact with the liquidator. Can be found via the District fitness Instagram.

27 August 2022
Unprompted review
Rated 1 out of 5 stars

Promise the world

Promise the world, fail to deliver.
When the first delivery was eventually made, the weight plates were different to what was ordered with no explanation or apology. Correct mass of weights, but not in the correct individual sizes as ordered.

The final delivery some 4 months after it was due was for the wrong bench. If I wanted an incline bench, that is what I would have ordered. Not worth chasing or following up because no doubt I would be waiting another 4 months

No problem with the quality of the equipment, but what was delivered is not what was ordered. Order here if you’re in no rush and you don’t mind if your order is substituted for something else.

17 August 2022
Rated 1 out of 5 stars

7.5 months waiting

7.5 months waiting for my piece of equipment to arrive. Minimal to no communication from the company.

Once the equipment arrived
For the most part the quality of the equipment was good aside from some flimsy plastic that was expected to hold the main portion of the equipment together. Fair to say that broke before it was even in use.

Unlikely to shop here in the future

6 July 2022
Rated 1 out of 5 stars

I ordered the item and almost 8 months…

I ordered the item and almost 8 months later it has been shipped after being told it was going to be delivered multiple times. It was finally sent after several phone calls and emails. After the last phone call they said after waiting for so long they would give me a discount but never did.
I don’t think I will buying from this company anytime soon

29 June 2022
Rated 1 out of 5 stars

I have been waiting for my equipment…

I have been waiting for my equipment for 10 months & the staff have stopped responding to my emails. I can't review the product but i certainly will not purchase from them again due to terrible customer service & lack of accountability.

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Top quality service and products

These guys literally saved me. Purchased all during the last lockdown when everything was was impossible to get and these guys pushed through. Quality is rock solid. It is used almost every single day since lockdown and still going strong. Look and perform as new. Wouldn't hesitate to buy from them again as the service was awesome! Very easy to deal with and the process end to end was quick and easy.

12 March 2022
Rated 1 out of 5 stars

I've got to give 1 star

I've got to give 1 star. Even though it was a 7 month wait for the product that is not the reason why. The reason is poor communication on their end. I understand things like shipping delays can be out of district's hands but communication with their customers is not.

11 March 2022
Rated 5 out of 5 stars

A great product

A great product, easy to build with simple instructions (picture). A compact product good for any space, big or small. A versatile product with options to add and build with extra additions.

Pro Series Assault Squat Rack.

4 March 2022
Rated 5 out of 5 stars

Love my new Sissy Squat!!

I am exceptionally happy with my District Fitness sissy squat, the sturdy build, nice finish & great price. District Fitness offer great products and great customer service, they kept me up to date with the eta and promptly answered any questions that I had.
I am a very happy customer and will purchase more equipment from District Fitness.
Thanks,
Craig Mather
Linx Fitness

4 March 2022
Rated 5 out of 5 stars

Great experience

The team at District have been incredible to work with. Their products are of high quality, super affordable and their service super personal and transparent. Would definitely recommend.

24 February 2022
Rated 1 out of 5 stars

Worst experience I've ever had!

I own a personal training studio in which I have purchased equipment through multiple suppliers. District Fitness has probably been the worst I have ever dealt with. I waited 4 months for an item that was said to be delivered in up to 2 months. The communication was poor to say the least and when they did communicate they were clueless as to when I would recieve my package.
When my item arrived it was in a beat up box and had no instructions inside. I would absolutely steer clear of this company and save your money and stress.

14 February 2022
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Reply from Closed

Hi Samuel,

Thanks for leaving us a review — as a small business, we rely on these for prospective business. Therefore, we take it very seriously when we have an unhappy customer.

Firstly, please take comfort in knowing we service many gyms and personal training studios in NSW.

We have had to navigate shipping delays from our suppliers overseas, who often give us a days’ notice when a container is not on schedule. Unfortunately this is out of our control and is how they operate at the moment, as they still address a huge backlog of shipments due to international COVID-19 restrictions.

We were initially told your order would be in stock at our warehouse within two months, which then was delayed by the team overseas. Regarding your note about communication — please note this was also during our Christmas closure period and when TNT decided to put a hold on freight, which unfortunately, we had no option but to wait until they resumed.

Our warehouse can confirm your order left in good condition. It sounds like the box had a rough trip on the truck — we are looking into this for future deliveries as we expect all orders to be received in the same state as they leave us.

As for instructions, we apologise these must have been left out. Not very helpful at all! Please let us know here or at info@districtfitness.com.au if you require the instructions still and we’ll send something through.

We’re sorry you had an unsatisfactory experience with us. We are a team of only three full-time employees and are constantly aiming to provide top service and affordable prices on our products without sacrificing quality.

We hope we can change your mind in the future and give you the experience you deserve!

Thanks,
Team District

Rated 3 out of 5 stars

Quality was lacking

I was a little disappointed with the quality and lack of instructions that came with my sissy squat. Upon opening the box that it came in there were 1/2tonne of washers and what looks to be two extra screws and no instructions to assemble which is very poor.
The quality of the sissy squat was also not as polished as it looks. The black paint on the chrome parts to match the rest of the sissy squat was poorly done and the district fitness logo was slapped on on an angle. The equipment itself appears fine but when it takes 2months longer to get delivered and some of the reviews it got I was let down by the overall experience what I received.

30 December 2021
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Reply from Closed

Hi Shaun,

Thanks for taking the time to leave us a review.

Please know we take feedback such as this regarding our product quality very seriously, and are looking for alternative manufacturers to ensure this doesn’t happen again.

Unfortunately the shipping delays overseas are out of our control. We try our best to be transparent with all customers and communicate when we can. We are often told last minute by the team overseas when there is a delay. The cause of the delays is due to a large backlog of orders in Shanghai which continue to be impacted by COVID-19 restrictions.

We’re sorry you had an unsatisfactory experience with us, and hope to make it up to you in the future.

If you are ever looking for additional equipment, please reach out at info@districtfitness.com.au and we’d be more than happy to offer you a gift voucher for your next purchase.



Thanks,
Team District

Rated 5 out of 5 stars

District fitness bumper plates

The bumper plates are awesome! good job just ready before Christmas :)
#districtfitness

22 December 2021
Closed logo

Reply from Closed

Hey Chris,

Thanks for the five-star review, legend!

We're stoked to hear you love your bumper plates.

Thanks,
Team District

Rated 4 out of 5 stars

Back Extension

Excellent product. Very sturdy. Took a while to get delivered but that can't be helped with whats going on in the world at the moment. Great communication by the team with all the updates about deliveries.

21 December 2021
Closed logo

Reply from Closed

Hey Marlin,

Thank so much for leaving a positive review!
We appreciate your patience with us and hope to serve you again in the future.

Thanks,
Team District

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!!!

DO NOT ORDER FROM THIS COMPANY!!!
I ordered a weight tree over 2 months ago and am yet to receive it. I have contacted the company numerous times only to be told the issue was with the freight company. Upon calling the freight company they told me that the item was at their depot but would not be delivered as District Fitness had not paid their bills.
The company openly blames the delays on Covid and tells lie after lie

3 months now and still no product, I did receive an abusive phone call from the owner who told me I would receive the item within 3 days and that my complaint was unreasonable, another month has passed and still no delivery.

19 December 2021
Unprompted review
Closed logo

Reply from Closed

Hi David,

Unfortunately there was a major miscommunication made here between all three parties (District, yourself & the freight company).

We apologise you had a negative experience with us and please note this has been escalated to management.

Thanks,
Team District

Rated 1 out of 5 stars

Do yourself a favour, go elsewhere

After 7 months and very little communication the item arrived while I was away. I had made it clear I wanted a refund but still no word from District. After opening the package it was clear the item was not new, had rust spots and worn pedestal feet. I am trying to email them but they don't want to know anything about it. I'm disappointed yes but feel completely ignored. Happy to take my money then take 7 months to deliver a used and damaged item.

17 December 2021
Closed logo

Reply from Closed

Hey CEMA,

Thanks for taking the time to leave us a review.

We're sorry to hear you haven't been able to get in contact with anyone from District — please reach out to info@districtfitness.com.au with 'CUSTOMER REVIEW' in the subject headline.

Unfortunately we have had to navigate major shipping delays from our supplier overseas in Shanghai, who has been experiencing a backlog of shipments due to COVID-19 restrictions throughout 2021.

As a small business with a team of only three full-time staff, we try our best to be transparent with all customers and keep on top of communication when we can.

We can confirm that the product was definitely new and unused, as we ship all orders straight from the container we receive from overseas. The 'rust spots' look like surface rust from transportation, which can be wiped off with a wet towel.

We hate to hear that you are disappointed, and would like to make it up to you should you wish to reach out.

Thanks so much,
Team District

Rated 2 out of 5 stars

Haven't received our equipment

We are still waiting on equipment that was meant to arrive late October. We were told it would arrive in another 2 weeks which it still hasn't. We requested another update and still haven't heard back.

1 December 2021
Closed logo

Reply from Closed

Hey Body Strong,

Thanks for leaving a review.
Confirming you received your order December 9, 2021.

Unfortunately we have had to navigate major shipping delays from our supplier overseas in Shanghai, who has been experiencing a backlog of shipments due to COVID-19 restrictions. As a small business with a team of only three full-time staff, we try our best to be transparent with all customers and keep on top of communication when we can.

We apologise that your experience with us was unsatisfactory and hope to make it up to you in the future.

Thanks,
Team District

Rated 5 out of 5 stars

Awesome service

Awesome service. Would recommend to others if they need any gym equipment

1 November 2021
Closed logo

Reply from Closed

Hey Will,

Thanks so much for the five-star rating legend!

We hope to serve you again soon!

Thanks,
Team District

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