Distex Reviews 

52
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I decided to buy a Google Pixel watch and saw that Distex had the one. I phoned them had a helpful chat and decided to purchase online. On the order I gave instructions for posting which were follow... See more

Rated 5 out of 5 stars

We’ve used Distext twice now, purchasing both an Apple Mac laptop and a brand-new, sealed Apple iPhone 17. On both occasions, the service was excellent. It’s reassuring that they have a physical... See more

Rated 1 out of 5 stars

Had the screen replaced. What you did to the iPad Rendered it inoperable. The iPad cannot be opened and is useless. I have asked experts to help and said it cannot be opened What can ido and can... See more

Rated 5 out of 5 stars

Recieved exactly what I ordered and to the excellent condition on the description . Very well packaged in original samsung box in bubble wrap foam wrap in an outer box and fast insured trackable speci... See more

Company replied

Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Store
  5. Gaming service Provider
  6. Mobile Phone Repair Shop

Written by the company

Based in Thurcroft, Rotherham (South Yorkshire), we specialise in the sale of new, used and refurbished mobile phones, tablets, laptops, gaming consoles and accessories. Whether you’re looking for the latest tech or a quality refurbished device, we have options to suit every budget. By choosing used or refurbished, you’re not only saving money — you’re also helping reduce e-waste and supporting a more sustainable planet. You can buy online from anywhere in the UK through our website. All orders are securely packaged, tracked and insured for safe delivery straight to your door. Since 2013, we’ve also been a trusted name in fast, reliable device repairs. Our skilled technicians fix thousands of phones, tablets and consoles every year. Common issues like cracked screens, charging problems, battery replacements and back glass damage can often be fixed the same day, sometimes in under an hour. We also repair gaming consoles, including HDMI port replacements — a common issue we can handle right here in store. Can’t make it to us? We offer postal repair services too. Just send your device in and we’ll take care of the rest. Follow us on Instagram or Facebook to keep up with our latest stock, deals and updates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(52)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Dodgy shop selling used goods as new. Avoid completely

Asked about a console they had on the website and Facebook marketplace where it was listed as brand new and sealed.
I purchased the legion go console on the website for store collection and after travelling to collect I arrived to a used item that wasn’t factory sealed at all.
I asked what happened and apparently one of the staff members had ‘broken the sealed box to check the contents’
I wasted my time travelling and arrived to a shop selling used goods as new ones.
I immediately asked for a refund and was told it would be up to 10 working days for my refund.

Dodgy shop, would not trust and would advise to avoid completely.

As per the reply from Distex, the item was not sealed in the box and on checking the contents in the shop it was not sealed inside the box either.
I had the email from Distex showing the refund may take 10 working days which I can upload as proof.

12 February 2026
Unprompted review
Distex logo

Reply from Distex

We do not accept this review. To prevent fraud and ensure customers receive the correct item sometimes consoles are opened by staff to verify contents, the unit itself remained sealed in its protective wrapping and had never been used. At no point were you told a refund would take 10 working days - it was issued immediately and card providers typically take 2–3 working days to return funds, as explained at the time.

Rated 1 out of 5 stars

purchased an iPad Pro M4 13” (2024) for…

purchased an iPad Pro M4 13” (2024) for £925. seemed to be in good working order until the first time I put it on charge. the screen went and it looked like it had been dropped. it was under warranty for 12 months apparently so because it was no fault of my own, i took it back to distex. they basically said it’s had an impact and they refused to honour the warranty. obviously was sold knowing the screen would go sooner rather than later which would explain why it was up so cheap. had to buy a new iPad because the iPad is so new that phones shops have to get the screens directly from Apple and Nono e has them stocked or can get hold of them.

8 January 2026
Distex logo

Reply from Distex

We do not accept this review. The iPad was fully tested and showed no damage or display issues at the point of sale and it worked normally for several weeks. A damaged screen would present immediately, not weeks later. We do not sell devices with pre existing damage and our warranty does not cover damage occurring after purchase.

Rated 5 out of 5 stars

Perfect

Perfect, I bought 3 phones and a laptop and I'm really very satisfied, very nice service, they explained everything to me, I'm very satisfied, thank you very much

11 December 2025
Distex logo

Reply from Distex

Thank you for your review.

Rated 5 out of 5 stars

Amazing.

Amazing.
So helpful sorted my phone in less than 5 minutes.
I really appreciate it

10 January 2026
Unprompted review
Distex logo

Reply from Distex

Thank you for your review.

Rated 5 out of 5 stars

Great little shop

Easy to order. Product in excellent condition. Value for money and a guarantee offered

9 December 2025
Distex logo

Reply from Distex

Thank you for your review.

Rated 5 out of 5 stars

Phone purchase

Great experience fantastic sealed phone cheaper than elsewhere and perfect service .highly recommend

2 December 2025
Distex logo

Reply from Distex

Thank you for your review

Rated 5 out of 5 stars

Recieved exactly what I ordered and to…

Recieved exactly what I ordered and to the excellent condition on the description . Very well packaged in original samsung box in bubble wrap foam wrap in an outer box and fast insured trackable special delivery. Item is in pristine new condition. Would highly recommend Distex Rotherham branch and I will be back to see if they have my next tech item when I need it.

18 October 2025
Distex logo

Reply from Distex

Thank you for your review Karl.

Rated 5 out of 5 stars

Great service

Great service , would definatley come again

11 October 2025
Unprompted review
Distex logo

Reply from Distex

Thanks for your review, glad we could help.

Rated 5 out of 5 stars

Went to Distex this morning

Went to Distex this morning, needed to resolve a problem with my new Samsung phone regarding transfer of data,especially contacts,this was undertaken by a member of staff whilst I waited,I was very pleasantly surprised when told that all I owed was to post a review on the website,Brilliant job Distex,thank you,will use again.

17 July 2025
Unprompted review
Distex logo

Reply from Distex

Glad we could help Roger, thank you.

Rated 5 out of 5 stars

I chose a B type phone

Brilliant service from Distex. Had an issue and it was dealt with quickly and efficiently. Thank you again.

10 July 2025
Distex logo

Reply from Distex

Thanks so much, Kayleigh – we really appreciate you giving us the chance to put things right. Glad you’re happy with the outcome!

Rated 5 out of 5 stars

Brilliant thanks guys

Purchased an iPhone 16 Pro max 1tb from Distex and I can honestly say it's been a seamless experience, literally just like buying one from Apple. Been using the phone for a while now and it's been perfect so thumbs up guys thanks!

1 July 2025
Unprompted review
Distex logo

Reply from Distex

Thank you for your review Barry, hope to see you again soon.

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