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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, often finding them to be well-made and true to their online descriptions. Many also highlight the efficiency of the delivery service, with items frequently arriving faster than expected. Reviewers often praise the customer service team for being helpful and responsive, especially with returns and inquiries. However, some people were dissatisfied with their orders, reporting issues such as missing items or packages that never arrived. A few other people also felt that the quality of certain products was not as described, with some items showing wear quickly. Additionally, some customers experienced poor customer service, describing interactions as unhelpful or dismissive, particularly when dealing with lost orders or faulty products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. While some reviewers praise the gorgeous... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the amazing, fast, and... See more

Quality

People report ambiguous experiences with quality. Many customers praise the amazing quality of clothes, with... See more

Order

Users describe negative interactions with order. Many customers report significant delays in receiving their... See more

Delivery service

Consumers find delivery services to be ambiguous. While some reviewers praise fast delivery, with items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to return a dress I brought which had a few stains upon arrival. I contacted Dissh customer service team and Faithe was so helpful with the return process. Providing me with a few options to cho... See more

Company replied

Rated 4 out of 5 stars

The item I purchased arrived a couple of days earlier than expected. The actual dress was just as seen online as well as the size being spot on, tick However, it would've been nice to have the item... See more

Rated 4 out of 5 stars

Love my new suede jacket, its super gorgeous soft, I cant wait to wear it out 💗 Although the packaging was a bit cheap and nasty. (2 thin plastic bags only) Should use tissue to avoid the creasin... See more

Company replied

Rated 3 out of 5 stars

Purchased the margot leather jacket in chocolate as soon as it restocked. Arrived in just two days (in Australia) but it had a small tear in the leather on the collar which sucks....I have requested t... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Create your unique look and to feel empowered! We aim to inspire girls across the globe to wear what they love, everyday! Discover the style that is Dissh. Shop our entire collection online, or visit our team of fashion-obsessed ladies in store.


Contact info

3.5

Average

TrustScore 3.5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Awful quality of cloth - linen and cotton

First purchase, 2 dresses, cloth linen / cotton. Linen / cotton cloth is cheap and nasty. Scratchy feeling and rough. Not the beautiful soft flowing natural feeling of linen / cotton. Compared to seed heritage linen cloth Diish cloth is a 1 out of 10 and Seed Heritage a 8 out of 10. Garments have label made in China. Does not say where cloth is from. I expected a high quality at the price. Nothin like italian linen, or even basic soft linen from india. The white is not crystal white like Seed Heritage, either. The delivery was fast. Quality terrible. Will not buy again from Dissh. Returns you must pay courier. Website is misleading as does not communicate quality of cloth or where cloth is sourced from.

2 September 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi, thank you for reaching out. We are so sorry to hear of your recent experience. We pride ourselves on providing quality pieces that are both on trend and sustainable and we apologise that your recent item did not meet these expectations.

So we can investigate further, can you kindly reach out to our customer service team at customerservice@dissh.com.au with your order number, or the name of the products and date purchased?

We look forward to speaking with you further. Kindest, DISSH

Rated 5 out of 5 stars

Dissh are always fast to respond and…

Dissh are always fast to respond and very helpful

19 August 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Sarah, Thank you for taking the time to leave this feedback. We are happy to hear our Customer Service team were able to assist you promptly. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.

Rated 5 out of 5 stars

I have been shopping from Dissh for a…

I have been shopping from Dissh for a long time
The quality of garments are great
They designs are exquisite
I always had a outstanding customer service
they always very helpful
I have been served by Courtney and she has always helped me with any enquire I had and
solved it
Thank you

25 July 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Maria, thank you for taking the time to provide this wonderful feedback! We are thrilled to hear you love your new DISSH pieces. Please don't hesitate in reaching out to our Customer Service team, should you need assistance in the future. Kindest, DISSH x

Rated 2 out of 5 stars

Returns policy is shocking

Returns policy is shocking - Not sure how such a big brand doesn’t offer free returns for full priced items in-store in this day and age, it should be criminal. You have to purchase a product online cause their store never has enough stock, then return it online at your expense or get a credit note if you drop it off in-store

8 July 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi CJ, thank you for reaching out! We are sorry to hear of your recent experience and can confirm that our returns policy is available on our website and in store, prior to purchase. Should you ever have any questions regarding whether a garment can be returned or not prior to purchase, please reach out to our Customer Service team who will be more than happy to assist. Kindest, DISSH

Rated 5 out of 5 stars

Great customer service!

The customer team at Dissh were so helpful with my question, especially Tiana who was super responsive to my email about an order that was caught up in payment. Within less than 24 hours of my query they sent out my order. Great customer service!

2 July 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Lauren! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. If you need any assistance in the future, please don't hesitate to reach out. Kindest, DISSH

Rated 5 out of 5 stars

Extremely Helpful :)

Extremely helpful Customer Service team. They were always so quick to respond and very understanding and flexible :)

3 July 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi there! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. We are always here to help! Kindest, DISSH

Rated 5 out of 5 stars

Exceptional Customer Service Despite a System Glitch

I recently made a purchase from Dissh, a store I shop at frequently. Unfortunately, my order encountered a system error and did not get fully processed. I realised something was wrong when I hadn't heard anything beyond the standard "we received your order" email.

Upon contacting their customer service, they immediately investigated and identified the issue. They offered me a full refund or an option for an alternative item. While I did miss out on my original order due to supply issues, the customer service experience was excellent. They handled the situation promptly and professionally, ensuring I wasn't left empty-handed.

Many of my wardrobe staples are from Dissh, so I wasn't completely disappointed. I'm glad I could find something close to what I originally ordered. Thank you, Dissh, for the great customer service and for helping resolve the issue so efficiently

3 July 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Rhi! Thank you for taking the time to provide this feedback. We are happy to hear our Customer Service team were able to resolve your enquiry efficiently and with priority. We also appreciate your kind understanding of this unexpected technical error. We hope you love your new wardrobe staples. Kindest, DISSH

Rated 5 out of 5 stars

Spot on advice

The support (reply to my email) was prompt, helpful and answered my questions. I was then able to purchae 3 items.
Thank you Emily

28 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Jessie! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. If you need any assistance in the future, please don't hesitate to reach out. Kindest, DISSH

Rated 5 out of 5 stars

Excellent customer service and speedy reply.

The customer service at Dissh is wonderful. Reply to my question was very speedy and my problem was resolved quickly and to my utmost satisfaction. Staff are very friendly and helpful.

26 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Natalie! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. We hope you love your new DISSH styles. Kindest, DISSH

Rated 5 out of 5 stars

Quick and helpful replies from the…

Quick and helpful replies from the customer service team.

27 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Rachel! Thank you for taking the time to leave this feedback. Our Customer Service team are always here to help. Should you need assistance in the future, please don't hesitate to reach out. Kindest, DISSH.

Rated 5 out of 5 stars

Love DISSH 🤍

I love pretty much all DISSH designs!

Also, the quick & effective customer support is very appreciated.

25 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Margaryta! Thank you for taking the time to leave this feedback. Our Customer Service team are always here to help. Should you need assistance in the future, please don't hesitate to reach out. Kindest, DISSH.

Rated 5 out of 5 stars

Kind understanding customer service

Kindly mitigated a mishap where I ordered two of the same vest and did not charge me for the return fee of the second vest.

25 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Sydney! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. We hope you love your new DISSH styles. Kindest, DISSH

Rated 5 out of 5 stars

Garments are of great quality and their…

Garments are of great quality and their customer service super efficient and fast. My interactions with Dissh have always been a breeze!

20 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi there! Thank you for taking the time to leave this wonderful feedback. Kindest, DISSH

Rated 5 out of 5 stars

The top is beautiful unfortunately i…

The top is beautiful unfortunately i bought it too small..so i had to return it.

30 May 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi there! Thank you for taking the time to leave this feedback. Should you need sizing assistance in the future, please reach out to our Customer Service team prior to purchase and we can assist you with selecting the perfect fit. We hope to see you again soon. Kindest, DISSH.

Rated 5 out of 5 stars

First time ordering from dissh and I am…

First time ordering from dissh and I am so HAPPY! The quality of the clothing is amazing (I could tell just by looking at it) I have already placed another order and I can’t wait to build my dissh wardrobe!

17 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Shell! Thank you for taking the time to leave this feedback. We're so happy to hear you love your newest wardrobe additions. Kindest, DISSH.

Rated 5 out of 5 stars

What a team!!!!

What a team - they have gone above and beyond to help me out when I have made a mistake . Exceptional communication and super friendly team !!! I wish there were more business with this level of service

5 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Debbie! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. We hope you love your new DISSH styles. Kindest, DISSH

Rated 5 out of 5 stars

Great customer service

A package was mislabeled and my apartment complex marked it return to sender, and despite your policy of not being responsible for lost/stolen items, you all are kindly resending me the dress. Cannot thank you enough as it was a lot of money for me to lose out on. Regardless I love your brand but this really was so kind and I cannot thank you enough.

3 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Tara! We're so happy our Customer Service team were able to resolve your enquiry with priority. We hope you love your new DISSH styles. Kindest, DISSH

Rated 5 out of 5 stars

Love love love!

Absolutely loved the clothes I have bought from Dissh. The fit was perfect the material a beautiful quality, and was delivered fast. Loved them so much I had to buy again in the different colour ways!!

1 June 2024
Unprompted review
Dissh logo

Reply from Dissh

Hi Emma! We absolutely agree, one in every colour is a must. Thank you for taking the time to leave this feedback, we really appreciate it. Kindest, DISSH

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