Dispensed Reviews 

3,222
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff and customer service as understanding, friendly, and professional, making interactions pleasant and supportive. Many people found the team easy to talk to, helpful, and accommodating, which made the entire process feel safe, well-informed, and stress-free. The overall service is consistently described as quick, easy, and straightforward, leading to a smooth and efficient user experience. Consumers also appreciate the prompt response times and timely consultations, contributing to an effortless journey from inquiry to resolution. However, some customers also noted that calls and consultations were occasionally late, with some experiencing delays without prior notification.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness,... See more

Service

Customers consistently note positive experiences with service, praising its promptness, professionalism, and... See more

User experience

Clients share positive opinions on user experience, consistently describing it as straightforward, easy, and... See more

Response time

People report positive experiences with response time, highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dispensed are very accommodating and friendly, quick and easy to connect with. Very calm and easy to talk to. I highly recommend dispensed to anyone. Thankyou for helping me

Rated 5 out of 5 stars

Simple to follow questionnaire. Prompt reply by dispensed. Two telly calls later 15/20 mins, approved. Doctor and Nurse were both extremely understanding.

Rated 5 out of 5 stars

Dr Dollie was very professional and concise, had an answer for every question i had about my prescription or laws surrounding the product. Thank you so much for your hard work and effort, I truly... See more

Rated 5 out of 5 stars

Great experience from the nurse consultation and the doctors consult. They both were patient and friendly and if I had any questions or needed further explanations they took the time to make sure y... See more


Company details

  1. #1 of 1 best companies in Pharmaceutical Company
  2. #1 of 3 best companies in Delivery Service
  3. #1 of 1 best companies in Doctor
  4. #6 of 17 best companies in Software Company

About Dispensed

Written by the company

Alternative Healthcare Doctors

A subscription service with Australia-wide telehealth consultations.

Get started

Book a free initial consultation with one of our Clinicians.

We connect you with our qualified doctors to provide suitable therapies, allowing you to get treatment fast. There are no upfront fees, you only pay for your treatment plan if approved. We handle all appointments and applications on your behalf, making us 100% commitment free.

Hear directly from our customers

‘I don’t think I could ask for anything more from the team at Dispensed. From the initial consultation i found the staff and nurses to be very understanding and helpful . The process was very easy and fast. I would go as far as saying it is life changing to be able to legally access quality medication that truly helps .’

‘I’ve been a patient at Dispensed since 2023 and have nothing but awesome experience from the very 1st consult. Sign-Up was quick and it’s easy placing an order as the customer support team are quick to respond. Great quality products with an awesome variety too.’

‘Straight forward and simple consultations. Customer service is a 10/10 for me so far, very quick at responding to any concerns or enquiries I’ve had. Shipping times have been on time and last but most importantly the guys at dispensed clearly take pride in the brands they provide to thier patients - premium high quality 10/10 so far!’

Access Telehealth appointments when it suits you, Australia wide.

• In-depth health review and personalised treatment
• Compassionate care
• Online prescription filling and express delivery
• No referral required

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,222)

1,585 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dispensed

Simple to follow questionnaire.
Prompt reply by dispensed.
Two telly calls later 15/20 mins, approved.
Doctor and Nurse were both extremely understanding.

2 July 2026
Rated 2 out of 5 stars

Pointless was inquiring for help with…

Pointless was inquiring for help with sleeping and PTSD I get paid fortnightly from work and have been prescribed 1g a day but yet only offered 10g per order this leaves me 4 days short of treatment also why prescribe someone sativa/indica hybrid for sleep help as this is known for daytime activities and more suitable to someone with pain for day treatment I do not recommend this dispensary and wish I had a read all the negative online reviews

2 July 2026
Dispensed logo

Reply from Dispensed

Hi Frazer, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like the opportunity to better understand your concerns. Please contact our support team at support@dispensed.com.au so we can discuss further. Thanks, Dispensed

Rated 2 out of 5 stars

The doctor was rude

The doctor was rude. The phone call was 28 minutes late. When I answered the phone, the doctor said, "Date of birth and address, please," without any introduction.

2 July 2026
Dispensed logo

Reply from Dispensed

Hi, Thank you for your feedback. We're sorry to hear about your experience with us. We'd like to investigate this further. Could you please email our team at support@dispensed.co with your full name and date of birth so we can look into this for you? Thanks, Dispensed

Rated 4 out of 5 stars

Had missed 1 call due to incorrect…

Had missed 1 call due to incorrect mobile number on file, i updated this and still had a missed appointment as still used old number 3rd times a charm.

Live chat was fast and effective and calls were roughly 5-9 mins late

2 July 2026
Rated 5 out of 5 stars

Improved my quality of life!

Dispensed has given me access to alternative medicine which has been life changing for my autoimmune disease. The customer service alone is outstanding, including the clinical staff. The product benefits have had a huge improvement on my quality of life. I can't speak highly enough of them.

1 July 2026
Unprompted review
Rated 3 out of 5 stars

Just found it a hard process

Oh I liked the fact your available and my gosh I was stuck, being oc illiterate it was extremely hard, Kurt made it so much better for me, thanks Kurt
"But it was hard" and it takes a long time, over 5 days plus more the wait, if all that can be better it wld be perfect.
But I really do hope im happy with the vape, ive never had one in my life, this is all new to me, maybe 5 stars soon I may give you..lol.
But thanks so much for helping me.

29 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look