Almost anything that could go wrong did. From lack of bowls,plates, pots and pans to hole in the ceiling that leaked whenever it rained,microwave that worked when it wanted,kitchen fridge leaking wate... See more
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The individual representative from sweet homes who helped us arrange our stay in Florida was GREAT to deal with. She was very nice on the phone and would respond to emails right away. However, the h... See more
Company replied
We rented the property for our kids and grandkids to spend their spring break in Florida. The house was perfect, lots of room for everyone and the location was very central to all of the venues. The... See more
Company replied
I was in the shower when my wife started yelling from below. The tubs pipes were leaking and coming through the bottom floor ceiling into the kitchen. We had to leave for the day and they said they wo... See more
Company details
- Vacation Rental
- also in
- Travel Agency
Information provided by various external sources
Welcome to Sweet Home Vacation! Established in 2010, we have now grown to over 1800+ beautiful homes around Walt Disney World in Orlando Florida, and have welcomed thousands of happy guests to our homes. If you have any questions about our homes, please feel free to contact us at any time and our Reservations Team will do our best to assist you. We will make sure you find a beautiful home that suit your needs for your next Dream Vacation in the Orlando area!
Contact info
34747, Orlando, United States
- 407-624-3885
- info@sweethomevacation.com
- disney.sweethomevacation.com
1.8
Poor
219 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I would recommend staying here
22 February 2019
Unprompted review
Reply from Sweet Home Vacation
Thank you for your valuable feedback. Please let us know if you are looking to book a future stay, we do offer a return guest discount. We hope to host your stay again at our home! Thank you again for choosing Sweet Home Vacation.
It was perfect!!!
21 February 2019
Unprompted review
Reply from Sweet Home Vacation
We hope you had a great stay. Thank for booking with Sweet Home Vacation, we would love to have you as our guest again! Kind Regards, Sweet Home Vacation
great experience
21 February 2019
Unprompted review
Reply from Sweet Home Vacation
We hope you had a great stay. We would love to have you as our guest again! Kind Regards, Sweet Home Vacation
Wonderful stay
Wonderful stay, very clean, spacious and well maintained. Would stay again.
21 February 2019
Unprompted review
Reply from Sweet Home Vacation
Thank you for your kind words and praises! We always try and go the extra mile to ensure that our guests enjoy their vacation. We also offer return guest discounts to friends and families of previous guests! Thanks again for the business and it was a pleasure hosting your stay. Sweet Home Vacation.
good location
good location, very clean and safe environment. Great for a family!
13 February 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Debbie,
Thank you for your kind words and praises! We always try and go the extra mile to ensure that our guests enjoy their vacation. We also offer return guest discounts to friends and families of previous guests! Thanks again for the business and it was a pleasure hosting your stay.
Best Regards,
The Sweet Home Vacation team
perfect vacation
The house is comfortable and well furnished. Coral Cay is a very pleasant place . It’s beautiful, quiet, safe.
You have a great Walmart just minutes from there.
We had a great time there and we plan to stay there in the future.
12 February 2019
Unprompted review
Reply from Sweet Home Vacation
Hello Ahminne,
Thank you for your kind praise, we are so happy to hear that our accommodations were to your liking during your stay. We would love to offer you a return guest discount for the next time you wish to stay with us!
Best regards,
The Sweet Home Vacation team
Cheers to Dara-Lee James
Cheers to Dara-Lee James, who called and inquired after I had originally cancel my booking. She sent me alternate houses for review which we were able to make a selection for our trip in December 2019.
7 February 2019
Unprompted review
Reply from Sweet Home Vacation
Thank you for taking the time to write such a nice review of one of our Reservation Agents. We appreciate hearing about when one of our employees goes the extra mile for our guests! We can’t wait to see you in December, we hope you have a great year. From all of us at the Sweet Home Vacation team!
Sweet Home Away from Home
I have stayed with Sweet Home Vacations for the last 3 years (and booked again for June 2019) the customer service is great. Ever rental just feels like home away from home. I recommend using their services.
30 January 2019
Unprompted review
Reply from Sweet Home Vacation
Hello Ashley,
Thank you for taking the time to write us such a lovely review. We are so happy to hear you have enjoyed booking with us many times over the years. We look forward to having you back again soon and can't wait to help you make your next vacation a "home away from home" experience!
Thank you for booking with Sweet Home Vacation.
Best Regards,
The Sweet Home Vacation Team
Repeat Customer Yearly
I have used Sweet Home Vacations year after year, and they are a pleasure to book with. They have a great selection of homes, great pricing, and great customer service. Booking your home with Sweet Home will be the least stressful part of your vacation!
25 January 2019
Unprompted review
Reply from Sweet Home Vacation
Hello Dennis,
Thank you for taking the time to write us such a lovely review. We are so happy to hear you have enjoyed booking with us many times over the years. We look forward to having you back again soon and can't wait to help you make your next vacation a breeze!
Thank you for booking with Sweet Home Vacation.
Best Regards,
The Sweet Home Vacation Team
Sweet Home a great experience for many years
We have been booking our winter get away through Sweet Home Vacations for many years and have always found them to be very professional and bending over backwards to accommodate our every need. We usually book for the months of February and March each year. The booking process is very easy and once in our condo the few issues we may have had over the years has been quickly rectified by the local management company they have engaged, who also have been very professional and accommodating. Again this year we have booked for February and March and are very much looking forward to another fantastic experience. In dealing with Sweet Home Vacations we have found that what you see is what you get with no surprises. My wife and I would highly recommend this company when looking for winter accommodation. Thank you Larry Chu!!
25 January 2019
Unprompted review
Reply from Sweet Home Vacation
Hello Ken & Zita,
We appreciate your kind words as well as the time you took to write your honest impressions of the experience you had in our home and with the Sweet Home Vacation team! It is always a pleasure to have you stay with us during your winter vacations and we look forward to having you join us back again this year. We hope you have another fantastic experience, see you soon!
Thank you for booking with Sweet Home Vacation.
Best Regards,
The Sweet HomeVacation Team
The place is gorgeous and the staff are…
The place is gorgeous and the staff are very helpful. Can't wait until to vacation with my family family an take my grandson to Disney for his birthday..
23 January 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Valerie,
Thank you for your kind words and praises!
It is great to hear that you had a great vacation in one of our homes.
We would be happy to welcome you and your family back! We offer homes in luxurious resorts with full of amenities kids would enjoy!
We would love to offer you a special return guest discount.
Thank you for choosing Sweet Home Vacation and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
Good service
Good service. The houses are very nice and the personal of Sweet Home Vacation are very friendly.
18 January 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Ursula,
Thank you for your kind words and praises!
We are so glad to hear that you had a good experience with our service.
We would love to have you as our guest again and would be happy to offer you a special return guest discount.
Thank you for choosing Sweet Home Vacation and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
I RECOMMEND!!!
GOOD HOUSE, NICE LOCAL AND INSURABLE AND SERIOUS AND RELIABLE COMPANY
18 January 2019
Unprompted review
Reply from Sweet Home Vacation
Hi Gustavo,
Thank you for your kind words and praises!
It is great to hear that you had a good experience with our service.
We would be happy to welcome you back to our home in the future and would love to offer you a special return guest discount.
Thank you for choosing Sweet Home Vacation and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
I had no choice but to mark one…
I had no choice but to mark one star....the system will not let me show a zero. Be sure to save your money! Beware of this company they will take your money. Think twice before you submit a RSVP there is no turning back even if it is in error. After less than 24 hours I learned that... the company/ owner kept $150.00 so I would go thru a legit company not Sweet Home Vacation!!!!!!!! No Customer service ...would not listen to logic!! I still cant believe it!!!!! Contact me if you need more insight on what happened to me. Just trying to save others from this very expensive lesson!
29 December 2018
Reply from Sweet Home Vacation
Hello Debbie, We are aware of the issues you experienced while booking a home with us on HomeAway. We at Sweet Home Vacation are dedicated to helping our guests arrange the best accommodations we can make for each and every one of our valued guests and as such, try our best to accommodate every unique situation. Since the beginning of your booking process, we were in direct contact with you for many weeks. We understand that your reason for canceling our home on HomeAway was due to an error with your party booking multiple homes with another renter at the same time. Though we understand that mistakes are sometimes made, due to HomeAway’s strict policies on cancellations we could not refund you the full amount. We regret to inform you that this is due to no error on our part.
As per the firm cancellation policy set by the listing site, HomeAway “Any cancellation 60 days prior to arrival date incurs no penalty. Between 30 and 59 days prior to arrival date incurs a 50% loss of the total rental amount. Less than 30 days prior to arrival date incurs a 100% loss of the total rental amount.” Though we personally list our homes through HomeAway we are bound to their policies and as such the customer is as well. At the time of booking our home on the platform HomeAway, each and every guest is made aware of their cancellation policies during the booking process.
We are disheartened to hear you feel that your experience with our team was only negative. Thank you for voicing your concerns to us through this review. We value all feedback whether it is positive or negative. Our recommendation is for you to take up the experience you had with the platform HomeAway directly with their complaints department in the hopes that some reconciliation can be made for you.
Best Regards,
Sweet Home Vacation
Bang for your buck!
The house was everything I expected and more. Very spacious! Lot's of Bang for your buck. Only problem I had was upon check in. The door code didn't work.
22 December 2018
Unprompted review
Reply from Sweet Home Vacation
Hello there,
It's great to hear that you enjoyed your stay at our home, and we want to thank you for your precise feedback.
We apologize for the inconvenience you had with the smart lock, we are currently working on revising our check-in instructions with better guidance on how to use it.
Please let us know if you are looking to book a future stay, we hope to be able to host your stay again with a special return guest discount.
Thank you again for your business and your feedback.
Kind Regards,
Sweet Home Vacation
The best customer service I have ever…
The best customer service I have ever received I would recommend to friends and family..
19 December 2018
Unprompted review
Reply from Sweet Home Vacation
Hi Rosa,
Thank you for your kind words and praises!
It is great to hear that our service met your expectations.
We would be more than happy to welcome your friends and family to our home and would love to offer a special discount.
Thank you for booking with us and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
This home was perfect
This home was perfect. Everything that was promised was delivered, from check in to check out. I will be coming back and recommend you to all my friends.
12 December 2018
Unprompted review
Reply from Sweet Home Vacation
Hi Alfred,
Thank you for your kind words and praises!
It's so great to hear that you enjoyed your stay in one of our homes.
Please let us know if you are looking to book in the future, we offer over 2000 homes in the area.
We would be happy to welcome you back to our home and would love to offer you a special return guest discount.
Thanks again and we look forward to welcoming you back!
Kind Regards,
Sweet Home Vacation
Loved Your Property
This property was in excellent condition and met all of our needs. We had a wonderful time there and would definitely reserve it again. It was minutes from Disney World Resort as well as having a Walmart and Dunkin Donuts within minutes. Access to both the property and the unit was simple and convenient.
11 December 2018
Unprompted review
Reply from Sweet Home Vacation
Hi David,
Thank you for your kind words and praises!
It's so great to hear that you enjoyed your stay.
Please let us know if you are looking to book in the future, we do offer over 2000 homes.
We hope to host your stay again with a special return guest discount.
Thanks again and we look forward to welcoming you back!
Kind Regards,
Sweet Home Vacation
Very nice homes
30 November 2018
Unprompted review
Reply from Sweet Home Vacation
Hi Dana,
Thank you for your valuable feedback.
Please let us know if you are looking to book a future stay, we do offer a return guest discount.
We hope to host your stay again in our home!
Thank you again for choosing us and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
The home was beautiful and it worked…
The home was beautiful and it worked wonderfull for our family. We had a small issue with the ice maker but they sent a repair man.
30 November 2018
Unprompted review
Reply from Sweet Home Vacation
Hi Debra,
Thank you for your feedback and it is great to hear that you enjoyed your stay!
We are glad to know that the issue was solved during your say.
We actually offer over 2000 units in Orlando area.
Please let us know if you are looking to book a future stay, we do offer a return guest discount.
Thank you again for booking with Sweet Home Vacation and it was a pleasure hosting your stay!
Kind Regards,
Sweet Home Vacation
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